Luxe Bridal Couture

Reviews 3

JA

Jammie Baker

I am from Iowa and had been to a couple places near me to try on dresses but when I tried on dresses I didnt feel like a bride nor did I feel like I was picking out something for my wedding it felt like I was shopping for homecoming. I think the worst part of it all is no one had dresses in my size I had to use my imagination on what it would like. I spend a few months online looking for the perfect place I had it narrowed down to 3 stores based solely on word of mouth or reviews and the fact that they carried a wide variety of plus size dresses. I can honestly say I am so happy I chose Luxe Bridal as my first choice to make an appointment. I will admit when I first walked into the doors I felt nervous and overwhelmed by all the dresses but I stopped and looked around and took a deep breath and I found myself in awe. It was gorgeous in their and each area was personal and without even stepping any further then the front area I felt like I was in the perfect place. My party which consisted of myself, my mother , my sister and my sister in law were each welcomed by the consultants which I thought was awesome. My consultant Audrey was there to greet us also and took us back to our fitting area. The first thing she asked me was to tell her about my love story. Then she asked me what I envisioned my wedding to look like and what my dream dress would look like. The entire time she listened to me without interrupting and paid close attention to even the smallest details which to me is important as its the little things that make me happy in life. Next she asked me and my family to take a look around and see if we saw anything we liked or jumped out to us. In the meantime she watched and payed attention to what I said I liked and disliked about certain dresses. ( I had no idea what I wanted expect I did not want satin). What seem like forever I had finally picked out 6 dresses all different styles to try on. When trying on the dresses Audrey explained everything to me about the style the design and gave me her honest opinion on what she thought when I asked (which when you are a plus sized bride it means alot because she saw things I didnt and made me open my eyes to my true beauty). After trying them on I had it narrowed down to 2 but when retrying them on I still didnt fall in love with them. After a few moments of feeling down and frustrated because I felt in my heart I was in the right place Audrey asked me a few questions about what I liked and then she asked me if she could pull a dress she had in mind. I said sure.....When she returned and pulled the dress out of the bag it instantly brought tears to my eyes. It had every detail I had described I liked about each dress I tried on. When I walked out of the dressing room and I saw tears in my moms eyes I knew this was the one. I remember walking in front of the mirror and not being able to speak or even think I was so mesmerized by my own beauty. I felt and looked like a queen and I can not wait till the day I walk down they aisle and show everyone how beautiful I truly am. So as you can see I can promise you that you wont be disappointed, Each and everyone of them are truly amazing and pay attention to what you want not what they think you should wear. If you are looking for elegance, professionalism, honesty and pure compassion Luxe Bridal is the place for you. Thank you Luxe Bridal for making all my dreams come true!!

HE

Heather Dupaul

Went here today because several years ago when the shop was in Uptown and Shayna, the owner, was helping us I had a really great experience. Today... not so much. I brought in 3 photos from the Luxe website of dresses I wanted to try on. The stylist asked me if I was willing to try on other styles I said "Sure, Ive never tried this style on before so who knows I might hate it on me." I figured she would have me try on the style I wanted first and then if I didnt like it we would look at other ones. She brought me 3 dresses not anything like the photos I brought and told me the dresses I wanted to try on wouldnt fit me... Like, Im sorry is this not the purpose of your establishment? So plus size brides can actually try on the dresses...Im a size 26 - pretty standard plus size. Davids bridal carries my size, and had 5 dresses of that style I could try on today however they were rather cheap looking. I tried the other styles she picked, declined them all, and then she brought me one dress that was kind of like the pictures I had from their website. Still disappointed, I asked if there was anyway to order in a sample that would fit me of the dresses I printed from their website. She said no and went to get help from another stylist. That stylist did actually let me try on 1 dress from the website and of all the dresses I tried on it was most certainly the closest to being the one but I wasnt sure. I said I wanted to look around some more (my wedding isnt until June of next year) and this lady acted like I had no choice but to buy a wedding dress from them because I am plus sized...She told me I had to either settle for what they had or completely change the style of dress I wanted. My Mom took my daughter and walked out. She was pretty upset. I would much sooner drive a little farther, or even risk online shopping than risk being treated like that.

LI

Lisa Young

Great customer service until you purchase your dress. My consultant, Audrey was amazing and super helpful at my very first appointment. I ended up purchasing my dress on the same day and offered to pay for more than half of my dress as well. When my dress arrived, Audrey unzipped my dress from the bag and showed me my dress. She did not extend an offer for me to try on the dress. This was very disappointing because I paid extra for the dress size and hem. I had to ask her if I can try it on, she shrugged and said, “sure, we can try it on really quick”. I would not have taken offense to her statement if there were other appointments going on, however, there was literally no customers in the shop. I became very annoyed because Audrey somehow misplaced her customer service and was unwilling to help me. I mean, what bride would not want to try on their wedding dress when they’ve waited for over five months? Plus, it’s not like the dress was a floor sample, I ordered the dress brand new. The back of my dress was ordered with the lace up back and when I asked if she can show my friend how to do it, her reply was, “oh, it’s super easy”. And that was all she said. I had to practically raise my voice from the fitting room to have my friend come in to see how it was done. Sure, I thought, it’s easy for you because you do this on the daily for your job, but sorry, we don’t lace dresses up every day like you. However, I was respectful and held my tongue and did not say this to her. Overall, I love my dress but my dress was also sold at two different bridal shops in the cities but I choose this shop because of the reviews. No, I would not recommend this place to you because as a bride myself, they were unwilling to help me once I paid for my dress. Sadly, they immediately lost their customer service after I purchased my dress. #fakeweddingconsultants