Diamond Bride & Tux

Category:	Bridal Shop
Address:	10760 Hwy 55, Plymouth, MN 55441, USA
Phone:	+1 763-550-3992
Site:	diamondbride.us
Rating:	4.1
Working:	12–8PM 12–6PM 12–8PM 12–8PM 12–6PM 10AM–4PM 12–4PM

Location

Photos 78

Reviews 4

Hayley L.

Diamond Dysfunctional It’s hard enough planning a wedding. It’s even harder planning one out of state. And it’s downright impossible for one to leave Diamond Bride with a positive experience. When I had my consultation, things seemed to be going great. A sales rep. helped me find the perfect dress. We bought it in April. My wedding was the second weekend of October. Around late July, I called Diamond Bride to see if my dress was in, so I could get started on fittings. A girl answered the phone, took my first and last names, and said it was in the store, so I scheduled a fitting for early August. I took an 8 hour bus ride from Chicago to Minneapolis. When I arrived at Diamond Bride the next day, my dress was not there. It took another 8 hours to get home----all for nothing. Wasted time, wasted energy, wasted money. Before leaving the Twin Cities, we spoke to the manager (Jana) over the phone and asked why the dress was not in. She said that we were supposed to wait for Diamond Bride to call us for a fitting. This was news to me. She also said because of customs, it usually takes 6 months for the dress to even arrive. But why then, if someone knew I was getting married in October, sell me a dress in April, knowing there was a 6-month delay and not tell me? We requested that Jana put a rush on the dress (which she did) and she kept me updated on its status until the day of its arrival. I scheduled another fitting and another trip to the Twin Cities. At all of the fittings, the seamstress did a beautiful job. After the first fitting, the sales rep. tried handing us a bill, which I pushed back, saying, “I feel as though due to being inconvenienced last time, the company should absorb the fitting fee as compensation.” She kindly nodded and said she would discuss it with management. Two days later, when I was to meet with the seamstress again, Jana called me about the bill, and argued with me as to why she didn’t have to compensate me. And instead of saying, “I’m sorry” when I expressed my disgust and disappointment with her, for travelling 16 hours round trip for naught, all she had to say was, “I’m sorry you feel that way.” We saw the seamstress later that day and got stuck with an almost $400 fitting tab. When I picked up my dress, I gave Jana one last chance to do the right thing, but she didn’t. And I knew she never would. She just continued to argue to the very end. I myself have worked retail and customer service jobs, and Rule #1 is the CUSTOMER is ALWAYS RIGHT. And I most definitely was in the right to ask for compensation for this unnecessary inconvenience! They refused to take responsibility for the consequences of their mistake. So I plead with anyone planning your wedding----do NOT take your business to Diamond Bride, unless you are looking for arguments, frustration and disappointment. If you’re looking for a happy, professional experience finding the gown of your dreams, look elsewhere.

Laura Welch

Beings that this wasnt my first rodeo, I was extremely nervous to even start, let alone try on any gowns. The crew and I arrived and we were greeted with excitement! Ok, I can do this.(nervous level 100%).. We were all settled in and I was wisked away to a dressing room. I was asked what I "liked" and was relieved that those style dresses were presented. On to dress #1.. oh boy, nervous level now a bazillion!! This dress was exactly what I had asked for... Hummm...something wasnt right tho.. "No worries, on to dress #2" said Colby. So then was dress #2 and dress# 3. Still not the reaction I thought I was going to have. Colby then politely asked if it was ok for him to bring me a dress "outside what you asked for". Sure, what did i have to lose right? OMG...!!!...!!! Dress #4 where did you come from?? We were BOTH were in tears before I even left the dressing room. When the girls saw me they all sucked in their breaths and tears began to flow. I KNEW this was it and I hadnt even seen myself in a mirror yet.. all of this happened because of the expertise and the understanding Colby and his staff have when working with brides. We then polished the dress off with the perfect accessories! All at the budget I explained to Colby. My girls and I were made to feel like family there, and that is a rare experience you get now a days. Colby and Mikayla and staff, thank you. Thank you for making me feel like a bazillion dollars and making my husbands knees go weak when he saw me for the first time in our wedding day. Diamond Bride, you have a loyal shopper for all our engagements and weddings! ( All 5 stepdaughters and 1 girl grandbaby). Sincerely, Laura Haskell

Laura Scaramell

My daughter is getting married and bought her dress at Diamond Bridal. They were very accommodating with her and spent all the time she needed to find the dress for her beautiful day. A few weeks later, I went looking for a mother-of-the-bride dress at, I am sorry to say, other dress shops in the twin cities. I live an hour away from Diamond Bridal and went to MANY other dress shops that were along routes that I was taking for other appointments. NOTHING to be had! They were hideous! The largest dress shops in the area had pared their mother-of-the bride dresses down to nothing - "going in a different direction", I was told. Only option was large scale department stores and nothing there either. Finally, my daughter suggested taking a ride to Diamond Bride and Tux. She reminded me that they give 10% off since she bought her bridal gown there. BONUS! The staff was attentive the minute I walked in. I picked out several gowns - all beautiful - but the very first one I tried on was IT! Why didnt I just come her first?? So, for all of you mother-of-the brides , dont waste your time going all over the cities. Come to Diamond Bridal.... you wont be sorry! By the way, Joey is very good at what she does - a real professional. You wont get that in a department store. This is your daughters big day (or son), when people go through the pictures decades later - you want to look your best!

Devon Siewert

I would never recommend this bridal shop to anyone. The service I received was beyond terrible. I was treated as if I was an inconvenience. Leading up to my appointment, I had called to ask if they had specific dresses that I wanted to try on and they suggested I emailed them regarding this. It took a few days to respond to my initial email. After I had sent my reply, it was over two weeks before I had to follow up again to see if I woud ever get a response from them. I was also told I would get a confirmation email regarding my appointment which was never sent, I had to call to confirm my own appointment. Once I was there, I was never asked questions regarding styles, budgets, etc. The only people who pulled dresses for me to try on were my bridesmaids, not my consultant. This was my first wedding dress shopping experience and I never imagined it could be this awful. The cleanliness of the store and dresses was also very disappointing. After my appointment at Diamond Bride, I left feeling more that disappointed. I had another appointment at the Wedding Shoppe later that day and found my perfect dress. They were amazing every step of the way and I would highly recommend them. I can honestly say I will never do business with DIamond Bride or recommend them to anyone.