Becker Furniture World - Northtown

Reviews 3

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Beth Khambata

I purchased a rocking recliner for my nursery. It wasnt even used really until my daughter was born in february. In august, a bolt came out of the chair and the left side of the chair came loose and lop sided. We called becker in mid august to get this fixed under the year warranty provided. They scheduled for a tech to come out 2 weeks later and look at the chair, then had it picked up for repair. It was gone from then until October 15th. When they dropped off the chair, I noticed it was still lopsided, so I waited 6 weeks and it was still not properly repaired! I called Becker furniture the next business day and notified them of it still not being fixed. The first rep, ryan balcome, seemed nice asked me to send photos via email showing the problem, which I did within 10 minutes of the phone call. A week later I had not heard anything from the rep, so I sent an email asking for an update. He said he searched his entire inbox and did not receive any pictures. Turns out their email system has a maximum file allotment. Why ask a customer to do this if store is not capable of receiving photos. I then resent them to ryan 2 pics at a time and made sure he got them. He replied that he would call me by the end of the day with an update. He never called! I give benefit of the doubt and waited until the 3rd business day later and he still hadnt called. I emailed him and he never responded to the email. So I called and he still hadnt talked to service technicians and had a resolution. So couple more days later I call again and he said he would let me know by end of business day, still he never called! So I called Becker and asked to speak with a new rep as either he was too lazy or they are understaffed. I then was connected with reena citrowski. She seemed very nice and understood why I was upset. I sent her all the emails I sent to ryan to show that he had failed every step of the way to follow through. He also had not even put any notes on our account or anything. She talked to a tech and they said they would like to bring it back in for a repair, I said thats fine I just want it fixed. She said she would call me the next business day to schedule a pickup. Guess what? She never called! So here it is Saturday, October 31st, I still have a broken chair. I basically have been without it since mid august. I bought this for my nursery, and now I have no chair to rock my 8 month baby in, there arent many more months I will get to do this and they are ruining this! I wish I had never bought from them, this is the worst customer service experience I have had with any company for any purchase ever. At this point, I want a replacement chair. Ill take the one on the floor, even if its a different color, I dont care, I just want a working rocking recliner to rock my baby in. UPDATE : I got my chair back and it still is not fixed. This chair should not have broken with less than 6 months use and if its fixed it should be brought back in like new condition, not put together poorly. I am so unhappy. It is useless to contact the store again as it is not going to be fixed properly and Ill probably get the run around again. I posted a picture on here once approved by google, you can CLEARLY see how lopsided the chair is and feels like the arm is going to break back off again.... DO NOT BUY FROM BECKER!

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Sarah S

Here is my experience, customer service is a nightmare. I purchased couches last April. They were shipped with holes. Not sure why there are holes. I notified management they put me in touch with Customer service at their headquarters location. I then waited 3 months for my new couches which were shipped with even bigger holes. Customer service then said the manufacturer wont do anything further and I would now need to work with the store. I received the run around with the store manager and assistant manager for months. Then the store manager changed and now I am having to call for updates or for any kind of resolution. I have been told by the assistant manager that the store has already taken a hit because I refused the second couches with bigger holes. Not my fault. The new manager told me to continue calling her because she appreciates a reminder and so far this issue which should have immediately been handled within a few weeks has now turned into a year and almost 2 months. I have repeatedly asked to speak to someone higher than the store manager and have been told that they would email someone for a resolution. My experience has been absolutely shocking. Never have I heard of a store/company not taking care of the customer when an issue arises with a product they sell. I question if this issue is company wide or just this one store? I would also like to recommend that management take a few courses on how to properly speak to and deal with Customer issues. It is not my job nor any other customers job to remind people to do their job and seek a quick resolution. Secondly, if something has gone longer than a year and the customer has shown repeated documentation of poor customer service and the company has deemed the product defective, it is good policy to honor that otherwise what are your values. I am quite positive this is not how upper management would want to be seen. I wish I could say I have been a bad customer, but honestly in a years time I have tried to be understanding, not even rude. I hope this issue doesnt last another year, but history has shown me that its unlikely.

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Chue Lee

A month ago, we stopped by the store and purchase a bed and mattress for my mom.  Three days ago, we received the bed and mattress but the bed didnt come with any of the hardwares to assemble bed.  I was told by the delivery guy that theyve called into the store and someone will be contacting me regarding the ETA of the hardwares as well as sending other person out with the hardwares to assemble bed.  I shouldnt never accepted the delivery without being assembled. We have been waiting for more than 4 hours with no following from the Becker services so I decided to called in and was told they have no part in store and will needs to order the hardwares from manufacturer but never able to give me any ETA. Two days later, still no following up. I have to call in again to check on the hardwares and was told hardwares have been ordered but no ETA.  The services lady told me they will check on the ETA and follow up with me and again, never heard anything. The bed parts still laying on the floor. Im very disappointing at this unprofessional services.  This is my 3rd purchase from Becker and will surely be my last.