HOM Furniture

Reviews 4

KA

Kay Ruhr

Wont shop here again, which is unfortunate because they do have some great deals. I purchased a futon in July and paid $79.99 for assembly, delivery and placement in my home. Delivery was exactly on time and guys were friendly. I noticed something looked odd about the futon after they left, and finally figured out that it had been assembled incorrectly, which caused the futon to tip over on anyone who sat on the edge of it while it was in the bed position. I called and scheduled a team to come out and fix it, which they did. Again, on time. Then 10 days after I purchased it, I noticed it went on sale for $50 cheaper. I called and spoke to a gentleman who said he would issue the credit back onto my credit card This never happened. So I called again this past Saturday and spoke to a gal who said she would look into it and call me back that same day. AGain, THAT never happened either. So I called one more time today and spoke to a representative who said he would issue the credit and I should see it on my statement in 7 to 10 business days. I think it finally is going to happen as I received an email showing a $50 refund being issued. Well see if it actually shows up on my credit card statement...... *****UPDATE 8/22/2017******* I received a call from Josh at HOM Furniture this afternoon. He apologized for any "miscommunication" I received regarding a price credit being issued. First, let me say I appreciate Josh calling. HOM Furniture has a pricing policy that states that if within 30 days of purchasing an item from them, and it goes on sale for a cheaper price, HOM will issue you a credit for the price difference. So in my case, it was a $50 credit. This is HOMs policy, not something I just called and wanted....Also, there was not any "miscommunication" - - two different customer service reps from HOM said they were going to issue the credit to my account, and one of them also said they were going to call me back the same day. Neither of these employees did their job: the credit was not issued, and the second female employee never called me back. So, the "miscommunication" was actually two employees who thought it was OK to not do their job. I explained all this to Josh, and he asked if there was anything he could do to make it OK with me, such as merchandise credit. Im sure he felt he was doing the right thing, but it actually had the opposite effect on me, making me feel like I was being "bought" to stay a customer. I also told Josh that until I ran into this credit issue and his employees not doing their job, I had another approximate $700 worth of bedroom furniture in my cart. But, I removed all of it from my HOM cart and told him I will take my business elsewhere in the future. I also told him perhaps this would be a good training example for the customer service reps - - because two people couldnt seem to issue a $50 credit, the store lost over $700 in another order from me. Sure, $700 is nothing to HOM but its the principle of the whole thing.

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Robin Sheehy

I have been a very long time customer of HOM furniture. I purchased a four thousand dollar bed for my mom. For various reasons, she had a lot of trouble getting used to the bed (ex: went from a king to a queen). She also developed some health issues during this time. She ended up falling out of the bed four times and ended up with black and blue eyes from hitting her head. Her husband had to leave the bed because we now make her sleep in the middle of it so as to help her to not fall out. I felt very bad about all this as I bought it for her, so I went in (before the 120 days was up) and asked if we could return it (exchange it). I showed them the pictures of my mom and they were shocked at how horrible the injury was to her face, etc. They said they would review it. That was a month and a half ago. Today, I waited on hold until my sales lady answered. She said the answer was no because it was a floor model. I did know this at the time of purchase but prayed they would reconsider due to the circumstances. But the main thing I am upset about is having to call them over and over and over to get an answer. I called every week (and sometimes more then once a week), left messages, etc. and never received a call back or anything. I have spent a lot of money at this store but have decided that they must be too big to care about their local customers enough to even acknowledge a call. I will take my business somewhere else. I know they wont care but at least wanted to warn others not to expect great customer service.

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DA

David Montray

VERY unhappy with out VERY expensive leather furniture we purchased at the Coon Rapids HOM Store in 2012. We even purchased a warranty on the couch and stuffed chair. It has deteriorated so badly, both are uncomfortable to even use now. We spent about $4,000 on the two and after 4 short years, they are both almost unusable. We called HOM on the warranty and were told it ran out in 2015. We were told for $69 we could schedule a tech to look at it and if it was just stuffing, they have that on them and could do it on the spot. The technician rate is an amazingly high $160 per hour (more than an auto or truck mechanic)!!! They said it would take 3 hours to re-stuff the chair and couch, but it took them less than 30 minutes to take the bottom off of both and inspect them. No damage on the springs or the frame, just stuffing that has settled to the point of needing replacing on $4,000 worth of furniture. That is why we paid more. We expected quality. We were quoted over $500 to re-stuff the two pieces. Who wants to spend $500+ every 3-4 years on what we were told was high quality furniture. Lesson learned. HOM DOES NOT sell quality and next time I will spend 1/5th the price at Big Lots and just throw it away in a few years and start over. The customer service is less than friendly and crazy overpriced which compounds the frustration and anger. Shop elsewhere folks! You can spend much less somewhere else for subpar furniture!!!!.

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Jon R

I wish i could do zero stars. I called to reschedule my delivery (again) because we are building a house, and have faced delays. Although ive called this specific location before to reschedule for the same reason, Ive never had an issue rescheduling. i was asked to hold for several minutes, and eventually had to call back and get "Daniel" again. I tried to stay polite by saying i was worried he forgot about me. He said he hadnt. He claimed he "has to" send me to the plymouth location because i purchased there. And then he said he would not be able to help there per the direction of his manager "greg bailey". Greg was unavailable for discussion about the experience (of course he wasnt). Needless to say, becker furniture was the other company weve been dealing with for the rest of our furniture needs during this time, and im remorseful that I didnt make my entire purchase at becker instead. Sorry folks, Ill learn my lesson to spend thousands elsewhere next time. Farewell, hom furniture

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