GameStop

Category:	Video Game Store
Address:	2423 Ellsworth Rd, Ypsilanti, MI 48197, USA
Phone:	+1 734-434-1981
Site:	gamestop.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 17

Reviews 19

Zoe Lindsey

Not just poor customer service -- completely absent customer service. Last night, I had a minor party emergency. Two hours before hosting friends for a Kinect party (playing games I had previously purchased at GameStop), my Xbox red-ringed. I ran around town trying to find a preowned console to replace it, since it was too late to cancel. I went to the Arborland GameStop, which had none in stock. Called Best Buy, likewise. I then called the Ypsilanti GameStop, was placed on hold... and waited. And waited, and waited. In fact, since I was already in the car, I started driving towards the store. The closer I got, the more I wondered if I was going to drive to the store before I got a response. I did. In fact, I queued up and reached the front of the line, my call still on hold. I asked if there were any used consoles with HDMI available. Robert, the employee helping me, said that there was one. He said hed have to run to the back to grab it. "I think you have a call waiting on hold," I said, pointing to the blinking red light on the phone next to his terminal. He said that hed take care of it in a moment, and headed to the back. A few minutes later, he came back up with the console. I said no to the add-on requests, signed my receipt, and said, "Now, can you answer the call on hold?" "Why, do you need to talk to her?" Robert said. "No, I -am- her. I actually drove to this store before you took my call off hold. Ive actually been holding for," I checked my phone, "over 25 minutes, now. Thats just ridiculous, dont you think?" "Huh, thats weird," was all he said. Even more frustrated and racing against the clock, I took the console home, opened it up... and found that although I said that I needed an HDMI console, there was no cable in the box. Something he might have mentioned, given that Id specifically asked about HDMI. I can fix it later, I thought, hooking everything up to find... nada. The sound came through, but the screen was so dark I could just barely see the Xbox logo against a "white" background. There was no Kinect party. Today I took the console back. Robert handled my transaction again. Did it not work, he asked? Nope, the screen was so dark it was illegible, I said. I tried my old game cable, as well as the new one. Also, I said, you could have told me it came without an HDMI cable. First, Robert said it should have come with one in the box. I told him the box was right in front of him, look for himself. Then, he changed the story and said that I "only asked for an HDMI-compatible Xbox. None of them come with HDMI." Whatever, I thought. Just handle my return. Robert said, "Im trying my best to be nice to you, but if youre gonna be nasty I wont help you." Ill be the first to say that I was angry. Id say that being left on hold for as long as a television episode will do that, let alone the other issues with my purchase. He handed me the receipt for my return, and I saw that my address had been changed to "not aloowed [sic]". I asked if he was going to mention that he was banning me from the store. He said, "oh, I was going to because you were being nasty, but then you were nice at the end." Before leaving, I asked for the regional sales managers information to complain about my bad experience. Takeaway: wherever I spend my future gaming dollars, it wont be at GameStop. Ill be encouraging my friends to look at other options as well.

Jenna Rieberger

I have made countless phone calls to try and get someone on the phone. I have checked store hours to see if Im calling at the right time, I made 11 calls until someone had the clue they needed to pick up. I had someone on the phone (didnt catch her name) rudely speed talk me. I asked about a game and they said they didnt have it and they hung up on me. Employees are just flat out rude when you go in. The last time that I dealt with them I was hunting down the newest NHL game and they were the only one in the area to have it. I called ahead to get 1 put aside and they refused. When I arrived they were all gone. You can imagine my dissappointment when I had drove to the store only to find what I came for was no longer there, it was infuriating. They have a huge problem with putting things aside. If you are looking for a place to just get in get out and you know what you want. Then youll have no issue. If you need help or suggestions about something seek out Ann Arbor GameStops and Best Buy.

Brett Rasmussen

Beware if you buy used hardware. I bought a used PS3 as a Blu ray player for my father. Got home and tried to set it up for him. HDMI out didnt work. I feel like this port should be working on a used unit. Full refund a day after I bought it, however what a colossal waist of time for both parties. To avoid pain in my situation, ask them to hook it up and test it before buying it.

C Lee

terrible costumer service, went to trade-in Apple TV product and the salesman goes "wow this is beat up" when it only had a few surface scratches and proceeded to tell me it was broken I took it to another location and they happily took it no questions asked product worked fine honestly thought he mightve been profiling me, not the first Ive had issues with this location.

A Private User

They are the nicest and the most game intelligent gamers that are easy to find and actually know what theyre selling. They have knowledge of the product and and the personal opinion and expertise to help you find out if you will enjoy something, before you buy it.

Mukhalad Abdulwahab

I found this shop very nice. TBH, it is the only branch that Ive been to so far. The staff are friendly, the deals are good, and the branch is nice and clean. What I like the most is that it gives warranty even on the used and refurbished items

Catherine Hill

We were there for 20 minutes waiting to get something out of the case, went to the counter twice and still we werent helped. This was absolutely ridiculous and we will never be returning to this location.

Jason Will

Friendly, knowledge staff are willing to help if you need it and willing to let you browse if you dont. They have a good selection of used games, too.

DAMON LAWSON117

Its cool that some of the ps4 games are cheaper than the xbox one games they all cost like 55.99 or something

Alex Lee

employees think they are god... bro calm down you work at Game Stop... at a Game Stop

Brian Mccarren

Sometimes you can find new games cheaper then what they sell used ones for.

Isa Abdur-Rauf

Sometimes they have the cases on the shelf but dont have that game

Kenneth Meyer

Always friendly, busy, but they do best they can. Knowledgeable.

Brian Zerfas

Great employees here, always very helpful!