GameStop

Reviews 8

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Nick Dinser

About 6 months ago, I purchased a pre-owned PS3 with two DualShock controllers. I opted to go with the extended warranty because it wasnt too much more and I was concerned about the quality of their used goods. They told me upon purchase that I wouldnt have to bring a receipt, only the defective product and my email address to resolve any warranty or extended warranty issues. Everything works great, but two months later, one of my controllers goes down and wont take a charge, so I take it in under my one-year warranty. They plugged it into a cable at the counter to confirm that the controller was, indeed, not working, typed my email address into their system, and promptly gave me my choice of a different used DualShock controller off the rack. Great, off I go, zero dollars out of pocket, quick, easy. About a month ago, the new controller dies in the same manner, but I put off taking it in under warranty because I was busy. Last week, I had the older controller die... in the same way. So now Ive had a controller last 2, 3, and 6 months respectively, so Im pretty disappointed in the pre-owned quality, but happy that I got the warranty. This afternoon I took the controllers in to exchange like I had 4 months ago. The lady helping me at the counter was VERY rude, condescending, and impatient. When asked for a receipt, I explained that upon purchase, I was told all I would need is an email address. She responded that the controllers dont have extended warranties, only the consoles do. I asked her to check my contact information to see if we could find at least some sort of receipt so that I could see that I was mistaken. However, with neither my email or my phone number could she find any purchase or rewards account of any kind. I politely asked her to try again (maybe she typed my information incorrectly or the system was bugging out?), but she interrupted me, raising her voice and repeating in a very rude tone their controller warranty policy, as if she hadnt told me numerous times already. I told her that I was told that I was purchasing one years warranty when I purchased the extended warranty on the controllers, but she interrupted me again with a very irritated, rude, and angry tone with raised eyebrows that I am wrong and they dont sell warranties for controllers, telling me Im not in the system and telling me I must have bought the controllers from Disc Replay next door because theres nothing she can do about it. I am INCREDIBLY disappointed in GameStop for allowing unprofessional, rude employees to treat customers like that and especially for the lack of commitment to their warranty. I paid for a year of warranty on the console AND controllers, so either the employee who initially sold me the warranty stole my money, GameStop decided not to follow through on their one year guarantee that I was sold, or the lady that I spoke with today was uninformed and unwilling to help me at all. All I know is that I was treated like garbage today and I got ripped off at some point in time by GameStop. Dont let this happen to you, PLEASE shop at Disc Replay right next door, the employees are kind and willing to help. Ive never had a problem with any of my purchases of games or controllers from the Flint location (plus Ive since discovered they have better prices, too).

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Jason Silber

Have to say I was very disappointed. I like to support the local stores and community, but I will probably not be going back to game stop. We pre-ordered two collector edition download games. When we got the receipt the employee said that the code would show up in our gamer account. After reading the game forums we find out that Game Stop has not trained their employees how to set up the pre-order account. So we call their 1-800 number and talk to one of the rudest people in the world. She said that Square Enix didnt give them enough codes and that as soon as they get them they will give them out. My question was how would they have even known if we didnt call. She ended with well if you dont have it in time then well allow you to return it. The whole reason for the pre order was for the early access. Game Stop you get a 0, unfortunately, I have to give you a one so others know...LOL

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A Private User

The store itself was just about the same as every other gamestop, the employees at this particular one were not very helpful and rather pushy and rude. I walked in to buy a brand new 4GB xbox 360 and to browse the selection of games, before I got to the 360 games the guy behind the counter asked if i needed help. I stopped and asked him if they had any 4 gig consoles in, he said "no". I said "ok thanks", then the woman employee next to him suggests I get the refurbished model for cheaper. I told her no thanks Id like to have something new, she instantly got pissy because I declined and proceeded to tell me that its the same thing as new. WRONG. It is someone elses USED and REFURBISHED CRAP that microsoft fixed. She tried forcing this used xbox down my throat and I did not want it. Needless to say I walked out and WILL NOT be going back to that store, strictly because of the service.

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Jayme P

Worst. GameStop. Ever. The last three times my husband and I have been inside the store, we were treated like imbeciles. Just because we are in our 40s does not mean we are not gamers. We have been gaming before these little jerks even existed. The employees are rude, and snotty like the comic book shop guy on the Simpsons. Just because I choose to not outright look and act like a nerd does not mean I should be treated like some moron wanting to check out one of these new fangled game machines, heuck.

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Alexis Clear

Today, my boyfriend and I went into Game Stop to buy the PS4 Black Ops 3 bundle and sell our old system and games. I just wanted to say I was a difficult customer to deal with because of the situation and different items I had that I was trading in and the manager Heather was so understanding and professional about the whole situation. She took care of my boyfriend and I, we left the store very satisfied. Sorry for being difficult Heather and thanks for making our experience a good experience.

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John Schultz

Ive been waiting almost 5 months to speak with the district manager. Every time I call to find out why they give me the routine Im so sorry line, followed by we will pass along your number. Again, almost 5 months. Im fairly certain I wont be speaking with the district mgr. Do yourself a favor and take your business anywhere else where youre treated like a human being and not just walking dollar signs

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Warloxide

Called immidiately placed on hold for over 10 minutes because the employee claimed that there was one customer ahead of me. Just had a question. This was on 5-19-2017 at 6:45 pm. On hold as I write this taking away stars for every minute over 5. About to go confront him in person ask him why he is using phone for personal reasons while customers are on hold

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Heather Gembel

I would have given them 0 stars if I could.. The guy was rude & although the game I returned was $19.99 the guy only gave us a $5 credit because it was buy 2 get 1 free something or the other.. Still paid $20 & only got $5 credit on a different game..

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