SEPHORA inside JCPenney

Category:	Cosmetics Store
Address:	3225 28th St SE, Grand Rapids, MI 49512, USA
Phone:	+1 616-949-7600
Rating:	2.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–7PM

Location

Photos 4

Reviews 7

Rosa Elena

Most awful experience ever, I am taking private makeup lessons and decided to invest heavily in brand new makeup. Decided to go to Sephora to get the list of items the MUA sent me... got there and the girls asked everyone except me if they could help. I walked around looking for the last few items on my list, i was the only customer and still the 2 girls went past me more than twice and still no help.. I asked for help and she was like, no I dont have this sorry bye! The I saw them doing each other makeup.. thats when I decided to drop the bag with product worth more than $ 150 dlls.. and left.

Amber Dalstra

I have never written a bad review but felt like I needed to this time. Customer service was horrible she was arguing with me about a product that was on sale but wouldnt give me the sale price because not all things online are for sale in the store but it clearly stated online it was and their was a sign in the store but it expired June 4. She finally asked her manager and the manager gave it to me. She never apologized for being wrong.

Katie C.V.

Hard to get help. Makeup is expensive and trying to get help is a time consuming process. When you finally do, its a pretty quick exchange. I like this store - and its not as busy as the lone location, but Ive walked out multiple times because of not receiving help in a timely manner - like 15-20 minutes.

Jennifer Puente

Horrible i went in with My sister , she was looking into some cosmetics she wanted to get. She asked the cashier for help cashier told her shed be right with her and instead she continued after she was was finished with a customer she didnt not help . we ended up leaving the store. GREAT ASSISTANCE!

laiya lubben

The worst customer service ever! Trying to return a product today and their attitude was terrible and would not allow me to return at all!

Gracie Dashner

Worst experience ever the lady I talked to pretty much called me broke saying I cant afford nail polish.

Dulce VanDyken

I love the cuatomer service there. Very helful. I also loved my free birthday gift.