Verizon

Category:	Cell Phone Store
Address:	340 Washington St, Boston, MA 02108, USA
Phone:	+1 617-946-0500
Site:	verizonwireless.com
Rating:	3.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 21

Reviews 12

Bob Belcher

phone broke so went in here to check out what they had, instant feeling like im wasting there time just being in the building. 1 person helping customer with phone(waiting for system to register new phone i think) and another was talking to a guy about upgrades. So i ask what i assume was the manager for help and he proceeds to hem and haw around the store for about 5 minutes trying to find ANYONE else to deal with us so he doesnt have to. finally he tells first employee to help us and he will stand there like a fool waiting for the phone to register... ok... so employee trys to help us only to instant cop an attitude when its clear we have no interest in a flagship $600+ phone.. we want 2 phones that will be about $500 total(we were willing to throw $500 on the spot). He proceeds to tell us we cant buy them outright and will have to pay monthly even though we dont want to. Then after we make it clear we dont want todo that, he says they now dont have any in stock.. He then tells us we can order it online and activate it without coming in, felt alot like he was saying "get out and dont come back" so we did, and we wont. I didnt go to your store to be told rudely to use your website... what a waste of an afternoon.

Christie P

Poor customer service. I went in last night to ask for assistance with replacing a phone that is inoperable (doesnt make calls effectively, very short battery life, etc.). A man, whom I can only assume is the manager (though he never introduced himself, nor was he wearing a name tag) refused to help me unless I was an account manager, but also refused to assist me in determining if I was an account manager (which I am). He then sent over another man who was slightly more helpful in that he helped me find out I was an account manager, but he proceeded to give me no options other than to wait until my upgrade 3 months later. He did not bother to see if I had interest in altering my plan slightly to allow me to get an upgrade (which Verizons phone customer service ended up doing for me), advancing my upgrade for a predetermined cost, nor did he even try to sell me a phone at full price. They were rude, disrespectful, and most of all, completely unhelpful. I would suggest taking your business elsewhere.

Rachel Braccini

So Ive been hunting for the iPhone 7+ since it supposedly "dropped" but wasnt anywhere in stores. I called a few different locations before getting in touch with a woman at this location that told me if I showed up right at 10 am on any given morning, I might have better luck getting my hands on a phone. So this past Tuesday I did just that, even though I had a meeting at 10:30. I walked in and was immediately referred to Scott, was more than accommodating when I told him all I wanted was the iPhone 7+ and that I needed to be out in 20 minutes. He took care of everything super fast, wasnt pushy about extra products, and honored my time constraint. Couldnt be happier about my new phone and the excellent service at this Verizon location, thanks again, Scott!

David Pictor

Bought a new phone from a different Verizon store just a few weeks ago and started experiencing problems with it. Walked in on my lunch break during the week and was helped by Brandon. Brandon was super friendly, listened to my diagnosis of the issues I was having, and suggested a factory reset and helped me peel all of my contacts safely off my phone before wiping it, and if that didnt work, offered to replace it. After about 35 minutes I had my phone working as it should, the newest software updated correctly, and all of my contacts back. Great customer service by the whole team there, and Brandon especially. Would definitely stop by there again if I had other issues or questions.

Jeff Morton

This store is the worst store ever! 18 months ago I had to leave Verizon. I was told that if I leave my iPhone at the store (which was on the edge agreement) that I would not have to up for the phone. So I did this. Fast forward 18 months and Im still getting billed for the phone. The phone that was left at the store. Verizon stole my phone and then proceeded to bill me for the phone they stole. It has ruined my credit score and they company wont owe up to it. Hands down the worst experience. No one should go here. Please dont do it to yourself. They will steal from you then make you pay for it!

Susan Schmidt

Two hours of misery, filled with misinformation, confusion and error. Our salesperson gave us incorrect or misleading information about costs and availability. The first time he processed the order, it became "corrupted," he said, and so he would have to refund and begin again. Not only was there no refund, but a 2nd phone appeared in the mail today, attached to a different phone number on our plan! After considerable time on the phone with Verizon Customer Care, it seems straightened out, but has been a huge waste of time and inconvenience. Awful.

imitation38

The guy that was helping me didnt know anything about CDMA or GSM phones or how they work. Im an IT guy and I know quite a bit about how unlocking phones work and they were so unhelpful, I just wanted to find out if I could unlock my phone with them. And....of course they tried to belittle me as if I didnt know what I was talking about. They were so full of themselves. Happy I decided not to go with Verizon, their customer service is truly atrocious now. I would not recommend this place, just go to another Verizon store!

Iris Umana

When I opened my account here the girl who helped me was extremely helpful. Every time after that, Ive had the worst customer service from Verizon. Both over the phone & at this location. The workers always look disinterested in what Im asking them. They dont look at me. Theyre staring into space. Its irritating. I really hate Verizon. Im glad my contract is ending. Everyone I know loves Verizon, but Ive had nothing but bad customer service for 2 years.

Ryan Kasle

While the shopping experience was pretty standard I was flat out lied to by the sales staff about how the new monthly payment plan for phones works and how the insurance works. Now I have a new phone with a broken screen and I have to spend a ridiculous amount of money to replace it through the insurance plan

Wil McClay

Thank You I am a pending client of Verizon I appreciate your kin-servicers and attorney level service men, I do have a concern on purchasing prior to activation and also adjusting my mobile into a pager services for my data only. Thank You successfully, Francia B.-Franco

Marcio Dafonseca

everyone for that store are very useless people. they never hear you, they lie to u and they act like u like Verizon more then Verizon needs you. came there twice I got out of there twice frustrated. if u want a better service go to the one in backbay.

mike kradas

The folks at Washington Street were very helpful and got me up and running with an iPhone. Do them and yourself a favor and dont go in at lunch time - they get overrun with people at lunch. I went in first thing in the morning and it was smooth sailing.