T-Mobile

Category:	Cell Phone Store
Address:	1205 Hancock St, Quincy, MA 02169, USA
Phone:	+1 617-376-4760
Site:	t-mobile.com
Rating:	3.7
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 10AM–6PM 11AM–5PM

Location

Photos 10

Reviews 24

Angela Burton

I entered the store and got in line behind the one person that was ahead of me. The store manager stood along side the worker micro managing, and chit chatting with the customer. Keep in mind I have not been greeted. I feel invisible. I ask the manager "can you transfer my contacts from my old phone to my new phone? He replied "that is not my job, you will have to wait until he is done with this customer. More customers came in they were assisted by the manager. I dont work for T-Mobile but come on it could have taken the guy 2 minutes to hook the phones up, go handle his business, come back and hand me my phone. The manager was rude, arrogant, and showed to be a horrible example at setting customer service expectations.

Retail Store

Went into store with huge phone problems. Customer service was great and they helped fix my phone problems and help me save my important information... Was there for a while...Due to angry customers trying to dispute their bills. I atually feel bad for the people these workers have to deal with... Customers just come in to argue about their bills. (they are not the billing department) I was there for an hour and saw 3 different instances where the poor workers were getting yelled at by customers for their bills and billing issues...They are sales reps that sell phones and give you help getting started with your new phone. They are not your finacial punching bags... If you cant afford a cell phone dont have one.

Debora Johnson

My phone was giving me problems for quite awhile. Being so frustrated with it I went to T mobile on Hancock st. I explained to Andrel I think his name was and he was very helpful to me. Within a half hour or so I walked our of there with a new phone. Working in customer service myself i found him very polite and extremely helpful to me. I even had to go back 20 minutes later cause i couldnt get my email working and that gentlemen whos name i didnt get had me in and out in 5 min. Great store with extremely knowledgeable employees working there! I would highly recommended this store to all who need any help with their phones! Keep up the good work guys!!! Im one Happy T Mobil customer...

Munti Najem

Worst customer service I have ever seen. I came in just to exchange my cell phone.. Employees were very rude, they were not helpful at all. I asked to speak to Angelina the manager she told me she wasnt there to prove how rude her employees were to me as if I needed a witness for the incident. She claimed that one of the employees happened to be new and that he had no idea what the rules were. I presented to them a temporary identification from Mass ARMV and they refused it. 2 days 4 employees none of them can help.. Over exchanging a phone... So I advise you not to go to that T-MOBILE LOCATION ..

A Private User

horrible, horrible service. they are so arrogant when they talk to the customers. the big black guy was just talking and talking on his phone and just ignoring the customer in the store. the lady too need some refresher on how to deal with customers. i hope whoever is in charge of hiring these guys will read these reviews. the guys in other branches are definitely much much better in terms of customer service.

Josh Howe

You are probably going to wait a little bit considering they generally only have a few people working at a time. When you are helped they give you undivided attention and make sure they solve all of your problems. T-Mobile wasnt great back in the day but they have redeemed themselves! Great coverage and customer service.

A Private User

Oh shut up you guys mustve been a bunch of grumpy unpleasant customers. Im sure dealing with you wasnt easy for them either!! If you look at your receipt those fees are written in fine print. Theyre just tryna do their jobs.. & fyi they work at a wireless store of course they would be on their phones moron!!

Pablo Gonzalez

I know people work there,the supervisor angelina she its the best,,she its a love ,,if u have a problem there ask for her,,,also i do have problem with new workers there too,,rude and dont know what they doing but not all are like this,,went i go there i know with who talk,,or i leave if i dont see who i know

Tommy Vo

The district manager is nice here. I had the same sales rep two times I went who is knowledgeable. The other time the staff was newer and had difficulty processing my jump on demand return. The latter issue seems to be with tmobile in general due to lack of training

A Private User

Manager is an angry man. He gave me a hard time about exchanging my phone. Basically gave me the middle finger and then charged me a $15 restocking fee when the policy states you can exchange them in the first week.

Franklin Johnson

Ive had no problem with the employees there..there been more than helpful. I had sprint with so many bad things to say I would not no were to start. Anyway they have been helpful with every problem Ive come to them with

Christopher Reardon

Great Staff. Jarrod is a rockstar!!! Others seem to have been very helpful as well. I travel to this store only, as I trust the staff to do their due diligence. Knowledgeable staff are hard to come by!

Andrew Messenger

Always an hour wait for help at T-Mobile. Which is unfortunate because the associates are usually wonderful but I always start the conversation irritated.

Charles Lockwood

Horribly long wait, awful customer service, and they dont have any new models in stock. Why even have a retail outlet? I dont understand the world...

Swami Charan

Very convenient to access and employees will clarify all your questions with smile and give you all information you need without any issue.

Jeannie Lanterman

Helpful and willing to give customers options. They are also customers and know the struggle of picking whats best for themselves.

Rich Ard

My wife and I went to the store today. The T-Mobile associates were awesome. I am glad that I switched to T-Mobile.

John DeGrandis

Honest and knowledgeable employees , when you enter their store its evident immediately.

Daniel Kilduff

Great staff, highly knowledgeable. Always a great experience.