Staples

Category:	Office Supply Store
Address:	2950 Belcrest Center Dr, Hyattsville, MD 20782, USA
Phone:	+1 301-559-2494
Site:	storelocator.staples.com
Rating:	3.1
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM 11AM–6PM

Location

Photos 100

Reviews 24

trevor joyce

Rude staff that dont know what they are doing. I tried to return a product that I bought online and had not opened but was told this was not possible because I did not buy it in that store even though the recite that the item was sent with said it could be returned to any staples store. After bringing this up to the costumer service representative she then made a call that lasted 6 minutes before she finally hung up and said she could not help me because she had other costumers to help. I then asked to return a pair of scissors that I had bought at that store a week ago with the recite but was asked why I wanted to do that. I then explained that it because there was an imperfection with one of the blades that affected the cutting performance. the representative then took the scissors from me and began cutting some newspaper like a kinder-gardener before turning to me and proclaiming nothing was wrong with them. I then told her I would like to return them anyway and she rolled her eyes and said " OK, but nothings wrong with them" I then took my money and thanked the representative for her help despite the crap I had to deal with and left.

Jacob Moschler

This is a pretty busy store, and so its typically pretty disorganized. It doesnt seem like they get a lot of attention from corporate. Staff do their best with what they are given and will do whatever they can to help you. Sometimes it takes them a little while to get through a transaction but it seems to be due to a glitchy, neglected computer system rather than lack of knowledge on the part of the staff.

Azadeh Rabbani

I had the most horrible printing experience. They have no idea what theyre doing and how things work. I needed one letter size double sided color print. It took them 45 minutes and they finally gave me two one sided prints. I dont remember the last time I was this upset over a customer service. Will not go back even if my life depended on it.

JUST RISE LLC

I came here early to print out something and this store opens up at 9:00am. I have literally been sitting outside since 8:45 and it is now 9:30 and they have yet to open the door to customers. I am highly disappointed and upset and will be calling the head office. Never will I come back again!

Becky Gibbons

Customer service in copy/ print department really sucks. They dont even recognize you. I believe everyone has a job to do, either show up or ship out. If you dont want to help people. Why did you apply for customer service???

Ahmad Fawad Arzoyee

The copy & print staff in college park is RUDE. They don’t know how to do their job. When you call them to report a problem, they act stupid. They don’t solve your problem, specially the lady with scarf.

Sean Pepin

very poor customer service by a manager. Wanted to return an item, but was told if i didnt have a receipt that its not possible. I went to another Staples, and they took it right back without any issues.

Jill Wechtler Konek

Came here after I spent an hour at a UPS store whose owner couldnt be bothered with my one page print job. The guy here at Staples did it with a smile in two minutes. Great print shop service.

Peter Roehrich

Only used this location for printing services, but have been pleased each time. Order was always waiting for me and staff was friendly. Easy to find a parking space in the back.

Jay Alfaro

Horrible customer service. Staff sits around doing nothing while the customers arent even being helped. Dont go here they are the worst store Ive been to yet.

Sam Greenberg

Not sure why this place still exists. High prices, bad service. Blech. Good printing services. Thats the only reason I walked in.

nelson ruiz

Great experience. Had what I needed and some extra options. I frequent staples stores often and this one was great.

Celeste K T Brooks

Its always clean and the staff are always professional. But more staff is needed Especially in the printing area.

Steven Byrd

Great staff, very helpful with finding items in technology and furniture

Anand Vyas

Friendly and helpful staff who are willing to help you at every turn.

Helen Knowles

Able to find what I was looking for but the bathroom was very dirty.