Jaguar Annapolis

Category:	Car Dealer
Address:	101 Ferguson Rd, Annapolis, MD 21409, USA
Phone:	+1 410-349-8090
Site:	jaguarlandroverannapolis.com
Rating:	3.7

Location

Photos 19

Reviews 5

Ariana Loucas

I have owned Mercedes, BMW, Lexus. I begin with that statement because it was not my first luxury purchase when I bought a preowned LR3 from a Virginia dealer last year. Since Annapolis is closer to me, I used this Land Rover Jaguar location for truck service. Jonathan Monias was assigned as my service manager. A can of paint has more personality. Im sorry. Im sure he is a nice guy but probably better suited for a job he doesnt have to interact with customers. Ive been to their facility a few times now for service and each time I found him unwelcoming and not very personable. I have a Mercedes too and when I go to that dealership for service I get greeted with a big smile and they know my name. LAND ROVER is a luxury brand dealership they too should be giving that same type of welcoming service. Beyond the fail in service hospitality, I recently visited to purchase a new Land Rover vehicle. They showed me a car that was just traded. It was not even listed yet but I loved it. I completed the application on a day I was told Tom, who is the Finance Manager, was off so they wanted to run my credit the next day. My salesman, Frank, who I liked, was off that following day so I left a message directly for Tom in Financing to check status of financing. Tom never returned my call so today I called my salesman Frank to tell him I was coming down to drive it again. Unfortunately, he told me that someone was there buying it with another salesman as we spoke. I was very disturbed. Know that I asked if I could put a deposit on it when I was there two days prior and I was told "No." With the circumstances now as they were, Frank told me they d show me another very nice vehicle. When I arrived and drove it, this car was a year older, higher in price, rough and in no way compared to the vehicle they sold from under me. I spoke to Doug, the manager, whereby I expressed my dissatisfaction with their customer service, or lack thereof. I asked him why I should still purchase any vehicle from them. He offered no reason, apology, discount on future service or car pricing assistance. Truly a disappointment for what is supposed to be a luxury dealership not to exemplify some level of added value. From service, to finance, to sales management, I find this entire group extremely arrogant. Though I live in Upper Marlboro, I will certainly drive to VA or Hunt Valley before I do business here again.

Edgar R

Very disappointed. I also dealt with Graeme. Came in on a day we agreed to meet and he was gone for the day. Worked with Frank who seemed nice and found me a car. Graeme was supposed to call me when it came in, but apparently he quit/got fired and I never got a call. Called myself about a month later and looked like car was going to be here soon. Thats when things fell apart quickly. They didnt like that I was using my own bank to finance (I guess they make extra money from their very high rates??), they actually said they will not sell me the car if I dont register it in MD! Never head that one before. Frank was ok to deal with but he couldnt get any question answered. Every time I asked, he had to "go to his GM". I called on Monday, let them know that I will register it in MD, Frank said "ok Ill send you purchase order and well get the car for you". Then half an hour later he calls me and says "oh we cant sell you the car, my GM said not to" . I asked him if they already sold the car to someone else and he said no, but lots of people were interested. Sorry my friend, but Im already paying sticker, just because you have "other people interested" doesnt mean Im gong to overpay. Frank he basically that they have buyers that are going to use their dealer financing, so theyd rather give it to them (Im not the first person this happened to...reading the reviews looks like its a common theme with these guys). Now Im stuck waiting 3 months to order a car.. Wow...Ive bought 6 cars in my life and NEVER have had this strange of an experience.

J. Pollard

i am posting a review about this dealership inability to sale a decent luxury car in which was pre-owned. I own luxury vehicles being a mercedes, BMW, and Range Rover. One of my Mercedes I purchased from this dealership. Needless to be said it would be something I will never do again. This dealership may be great four purchasing a new car but not pre-owned. When I originally brought the vehicle there were wiring issues in which they had to fix. Than a few months later there was an issue with the steering wheel pump and also gaskets in which needed to be replaced. These things should have been taken care of by the dealership and should not become an issue a year or two down the road. I am disappointed by this and would highly recommend for no one to purchase a vehicle from this dealership. I have had management provide an opportunity to discuss this in which I have sent them an email requesting the ability to talk via phone. I have not heard a reply back via email or phone which too me is even more disturbing across the board new or pre-owned. I will stick to dealerships who appreciate their customers and will provide the best vehicle in the best condition possible because they respect your business and respect you as a human being not to be a shyster.

Craig Bafford

Last Saturday I called Jaguar Land Rover Annapolis when I discovered a pre-owned Mercedes Wagon I had been searching for; for quite some time. I live north of Baltimore, so I called to confirm the car was still for sale before I drove to Annapolis for a test drive. Fortunately I connected with Robert Carter who confirmed the availability and helped me with directions. Once I arrived at the dealership Robert immediately made us feel at home and was always checking to make sure we were comfortable. I test drove the car (loved it) and then we worked out the details. They had some final prep work to do with the car and I had to collect some paperwork (the title for my car I was trading in, etc.) so we agreed the delivery would occur a few days later. Robert even offered to drive the car to me on his day off (50+ miles away)!!! He was easy to work with, answered all our questions, and always returned calls quickly. The entire experience was fantastic and I would highly recommend this dealership!!

David Galeone

I cant say enough about the staff at this dealership. My salesman Paul, and Ben the sales manager made this one of the best car buying experiences that I have ever had. Larry in the finance department knew I was in a rush and stayed late the night before to have all the paperwork ready for me the next morning. My new range rover had a small imperfection that I didnt even notice and Paul and Ben pointed it out to me. They would not let me leave until it was fixed. Mike in the service department has just honestly went out of his way to make sure I am 110% satisfied. Coming from someone who has a Lexus, has previously owned another Lexus, a BMW, and a Mercedes, as well as a load of other cars I have to say that I have never met a kinder group of people at a dealership. And by the way I love my new RRS SC...just trying to avoid getting a ticket! Thanks for making my experience at your dealership such a positive one. It was a pleasure doing business there.