Adams Chrysler Dodge Jeep Ram

Reviews 3

BE

Ben r

Nce little dealership. Nice sales people. Really low pressure. Let me test drive on my own. Couldnt decide so they did the old "overnight" ploy. But no pressure. Good trade in value. Very quick transaction. Their first price was right in the "true car" estimate so I didnt argue. Im not a big haggler. but I had figured the price Id accept before I left the house and their offer was almost to the penny what my calculator had projected. Was in and out in about an hour... Once I decided. They use the"quad chart " sheets to put their numbers on.... A hallmark of schill dealing, but price is price and it wasnt horrible. They didnt try to confound me with tricks (,or they did it well) They have a $300 document charge. High, but not as high as some. They wouldnt accept a military Id as proof of military status for a discount. Wanted an Les or dd214. Never heard of that before. Id cards are seized on discharge. Les can be faked or not prove anything current. Dont know if its their ignorance or FCA demanding it. But as a military retiree car salesman, I know its silly and just spreading my pii around all that much more. All I have to see is an id to call it military at my dealership. Zero parking. I stopped in 3 times and parked in an aisle each time. Seriously there are 4 spots. No street parking. HAVE TO DROP A STAR (only one since the below are stupid and unforgivably evil but avoidable if you bring your own bank) - their relationship with "bank of Glen burnie". Crap bank with crap rates in a crap zip code. Wtf! Ever hear of chase, boa, or any other NOT rinky dink bank of Glen burnie garbage crap? Read the Glen burnie bank reviews around he web. Hilariously horrible. -Their Equifax credit numbers didnt match Equifax when I pulled it up from Equifax directly and simultaneously. 60 point difference. Dont know why. Marketing ploy by dealer? Fraud? Way to bump rates and get better kickbacks? No clue but it wasnt right. But dealers with a separate finance guy always use him for all the evil profit. I dont care much ... Transfered the loan to my bank before Glen burnie ever heard of it. Have to wait for it to process but its already out of Glen burnie`s hands for all intents.. curious as to why their credit scores didnt match. Probably some service they use that sucks but gives kickbacks. -And they offered me an AFTERMARKET WARRANTY AT A NEW CAR DEALER!! SHAME!! EVIL PROFIT TOOL! NEVER EVER buy an aftermarket warranty. Never ever ever ever. Its an idiot move pushed by evil men. They try to sell them because they get them for pennies and sell for thousands. When I complained , all of a sudden the Mopar warranty popped up. Wow, the real thing. Same price. But poor finance guy cant buy his new Mercedes today. Extended warranties are generally at best a break even proposition. But if youre going to buy one, It MUST be from the MANUFACTURER. Never ever ever ZURICH or any other rip off company. Ive transferred them when buying used cars that had them in the past. not worth the $10 registration fee. Shame shame on you Mr Adams for bumping your customers with junk product. How can you sleep at night Mr Finance guy. Probably well in his bed lined with money gleaned from warranty kickbacks. Ill sell a warranty, but not by anyone other than the manufacturer. Someone with some skin in the game. Their name is on the dealership, car and service plan. Also, they ran a credit check through Equifax. What they handed me was wrong. I dont know if they put in the social security numbers wrong or something.. but they were 100 points off. Thats according to Equifax not my imagination. They had a paper that said "equifax credit score, 740"so I just pulled up Equifax... 830. No explanation attempted. Acted like they expected it to be different and just tried to play it off. When dealing with Adams, BRING YOUR OWN FINANCE. Theyre CROOKED (all the dealers are) in the finance office. You dont want Glen Burnie bank anyway. They are JUNK.

JA

James Burick

*** This review is for the service department ***Took my 2013 Dodge Ram in for a wheel check, balance and rotation as well as check on the cars radio as it had been cutting in and out. Ive owned the truck for a few weeks and it has less than 40K Miles. The sales personal was very friend and intent on selling me a new Dodge Challenger. I explained that I wanted the truck fixed first and then i would consider another purchase. I dropped off first thing on Thursday Morning and got the shuttle to my office, 10 mins down the road. By 7pm zero contact from the service department regarding the status of my truck. I called their shop at 7:30pm and spoke with Bobby Adams, MGR of Adams Jeep and he couldnt find any paperwork on my truck, he said he would call me back. At 8:30 PM, still no response from the dealership, so I called them and the truck still had not had the tires balanced or aligned and when asked about the radio, I was given an ominous answer that the trucks radio software was outdated and they were going to charge me $120 to diagnose, but it probably needed the software flashed, BUT this may not fix the problem. I would have to pay for the software flash regardless since the truck was a few thousand miles out of warranty. I declined the radio flashing. They tried to test out my wheel issue by driving the truck 6 miles during rush hour and were unable to replicate my problem. Mr. Adams wanted to have someone call me back in the morning. Meanwhile Im stranded at work with no car. I asked him what am I supposed to do and he said they were closing and theres nothing they could do about this. Needless to say I declined all services and demanded my truck back. This is the most poorly ran business Ive ever dealt with. The staff lack the knowledge needed to complete repairs and the business ethic to keep customers happy is non-existent. Communication with your customers is the fundamentals of any good business and this company could use a crash course. Prior to this event, I had my insurance adjuster call regarding the wheel issue and the front desk girl hung up saying they didn’t do body work. If they took the time to listen to customers they might have the opportunity to save themselves some time and actually have happy consumers. I will not be visiting this dealership again for service or a new a vehicle. If this is how they treat service work, imagine how youll be treated on warranty work.

RE

Rebecca Williams

Last Thursday, I called Adams Dodge in Annapolis and asked if I could get my oil changed there for free because of a warranty I have with Criswell Dodge. The service employee, Mike, said yes and that it would be covered. I went there on Monday after being told by Mike that my oil change would only take 45 minutes. Well, after an hour i asked what was the status and he said "oh well, or oil change guy is out so it will be another 45." I said no because I had to go back to work. I went back there yesterday, 1/27/15, and again made sure my oil change was covered, Mike said yes. After my oil change was done we walked over to the cashiers desk and the woman said I owed her $70.12. I figured out that when a customer has a warranty plan, the service employee pulled up a maintenance form with all of the information and attaches it to the receipt. Turns out that Mike didnt do this.He went back to his computer to pull it up - which was unsuccessful since I was not in their system. Mike supposedly called my original dealership, Criswell Dodge, and spoke to them. Mike said that Criswell only gives one free oil change - I called the dealership myself and found out that was false. Im confused about how this transaction went down and I ended up paying $70.12 for an oil change. When I first called Adams and asked if I was covered for my oil change, Mike instead of pulling up my name in the system said "if youre in the system you should be covered." But supposedly didnt even check until he gave me a enormous bill. I emailed the Sue Sheppard, the Service and Parts Director, about my issue. She replied, "It is unfortunate that you did not realize that your oil change policy that you purchased was only good at your purchasing dealership. As a goodwill gesture I will offer you 50% reimbursement $35.06 for waiting yesterday. Please let me know if this resolution is acceptable and I will send you a check." Its more unfortunate that your service employees lie to customers and end up taking their money. Its even more unfortunate that you blame customers who come to your dealership with questions to see if they are covered by an oil change policy purchased at another dealership. Mike could have avoided this entire situation by pulling up my information immediately when I called and asked if I was covered - instead I lose money and you get it. Do not let these people lie to you and take your money!