Greens Appliance, Heating & Cooling

Category:	HVAC Contractor
Address:	4425 Hubbell Ave, Des Moines, IA 50317, USA
Phone:	+1 515-323-0680
Site:	greensahc.com
Rating:	4.1
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 23

Reviews 6

Jim young

Two weeks ago I had them come out and look at my LG dishwasher as it would not drain. The serviceman stated the pump was out and needed a new drain assembly. he would have to order the parts. He billed me 95.00 for the service call even though the dishwasher showed an error code that said not draining. Yesterday I called them and spoke with a female stating it has been two weeks and asked how long it would be. She told me the parts are on back order and she would call as soon as they were in. I told her to just refund my service call of 95.00 and I will call someone else. She stated let me call you back. She called back approximately two hours later and said the parts were in. ( how did that happen) We scheduled for today to install. The repairman came out with just the drain assembly. I asked about the pump and he then stated he didnt think I would need it. He installed the drain assembly and it worked. The dishwasher was fixed. I asked how much I owed and he said around $276.00 plus tax. I told him that is outrageous for a drain assembly. I then looked it up online and asked him if this is the same assembly. He said yes and I showed him the price. $30.00. He stated I dont make the prices and told me the bill was $198.22 giving me a break. So my total was $293.76 including the service call for a drain assembly that costs $30.00 online. That means he charged me 168.22 labor for a 30 minute job. On top of that I noticed after he left that he just pushed the dishwasher back in place and did not secure it to the cabinet so now it wobbles. I think I will fix that myself and never use them again.

Bethany Larsen

Horrible customer service. I called them out to my house during regular business hours (Wed) ,going all night with little heat, so I would be "waved" the service call fee. There labor charge was $90 for the 10 minute fix. Clearly they over charge for labor to compensate for the "waved" service fee. They partially fixed the problem and when I had to call them back on Saturday, 3 days later, because I once again had no heat I was charged the on call rate to come fix another 10 minute problem. Both people I talked to on Saturday were rude and argued with me and treated me like I didnt know was I was talking about. I have a heat pump and have had it for 7 years and understand quite well how it works and it was obvious when it wasnt working and didnt appreciate being told I didnt understand how it worked and even when I did told them what my settings were set st they still argued with me and acted like I was lying. They then called me Monday morning cause I was upset about getting charged again when the problem should have been fixed the first visit. The same rude guy (DJ) I talked to Saturday called me back using his big boy official title to try and act like he was somebody. He said hed look in to why it wasnt looked at properly on the first visit and talk to that tech and call me back. I never heard from him again. Will never be using there services again!

talene mccullough

We had taken our business to Greens for years and had them replace our AC twice, hot water heater twice and install a new furnace. I never felt we got great customer setvice from them, but I appreciated they were a smaller local company who did good work. When we began having issues with our dryer venting we called them. That was on a Thursday morning and we were told DJ would call us back in the afternoon. We received no such call so I called back on Friday and the receptionist apologized on his behalf and said she would text him to call us right away. We received no call from DJ, but a call from Zach. Zach advised someone could come out on Monday provided no bigger jobs took presitence. After spending thousands on Greens through the years, that was really dissappointing as it was clear our past patronage was of little value. Monday came and we heard nothing. On Wednesday, we received a call from Zach who apologized that everyone had been out of the office the previous week and he was trying to cover and forgot to get back to us. We appreciated his honesty and accepted his offer to come out that afternoon to look at the venting. We waited and he neither showed up nor called to re-schedule. That was the last straw. We will be taking both our big and small jobs elsewhere going forward.

Derek Forsythe

If you are not using Greens to take care of your heating/cooling/appliances you absolutely need to switch! There is no high enough praise for this company and how they operate. We had an issue with our AC last summer during the 100 degree heat wave. The technician went above and beyond to figure out the issue and returned the next day (during his day off) to make sure everything was running smoothly. A few days later, the office staff also checked in on us to make sure we were happy with everything and to make sure the AC was still running. During the entire experience, we felt as though we were being treated like family. Communication from the top and from the technician were excellent and we never felt in the dark about anything. All repairs were thoroughly explained and never did we second guess what they were doing. A big thank you to the owners of Greens for hiring fantastic employees and fostering a caring and customer service oriented culture. It makes these twice a year maintenance requirements so much easier to deal with!

Stephanie Zimmer

My dryers heat stopped working so I called Greens on Monday and made an appointment for Thursday. They did have earlier appointments but this is what worked for me. They told me that it would be somewhere between 12-4 and that I would get calls to tell me a better estimate the day of. Thurdsay morning, I got a call saying they were heading to the person in front of me so I was next on their list and then got a call when they were on their way. I appreciated the level of communication. Once the technician arrived, I described the problem and he inspected things and was quickly able to say what was wrong and give me a cost. It was expensive and he said hed understand if Id want to think about it. I decided to go ahead with the repair. He fixed the broken part and also shortened the vent to improve air flow for no additional cost. He was very quick and explained thoroughly what was wrong. I would recommend Greens to anyone needing appliance repair.

Linda Pallwitz

I was having a couple of problems with a dryer hose/vent. I explained I cannot keep the hose connected to the machine, so it vents into the room. I also explained I have birds nesting in the vent, thus keeping it venting into the room and asked for a screen or something to keep the birds out. When service man arrived he explained putting a screen on would only clog with lint so he isnt going to do anything with the outside. So he set about correcting the hose connection to the machine and left. I am disappointed as I have yet another bird nest in the vent 3 days after I am charged $134.09 to replace a hose. I now have to go buy my own louver or critter cage to put on the vent myself to keep the birds out. I would have thought the service man would have done this for me.