Paris House Of Bridal

Category:	Wedding Store
Address:	728 Franklin St, Michigan City, IN 46360, USA
Phone:	+1 219-874-7786
Site:	parishouseofbridal.com
Rating:	3.3
Working:	11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 10AM–6PM 10AM–5PM Closed

Location

Photos 65

Reviews 5

Nancy Mason

This place is a flat out JOKE. The first time I went in to find an outfit for my daughters wedding it really wasnt so bad. I told them what I was looking for they had something very similar so I ordered it.......it all goes downhill from there. A month after I ordered it they called to confirm the color. They said "oh it doesnt come in that color, but we can make it for you". I ordered something similar to the original outfit. I was told it would be in not later than November. The first week of December comes and I have heard nothing so I called them. I told the girl who answered what I was looking for. She put me on hold and when she came back to the phone she said "good news, that came in on Oct. 12". It would have been nice to get a call telling me it was in. I made an appointment to go try it on. They obviously made the jacket themselves because the zipper was not even sewn on yet and there was no tag on the inside with the designers name on it or cleaning instruction, no tag, period. So they made the jacket but still charged me designer price. It was still a nice outfit so I went ahead and paid the remaining balance. A few weeks go by and I noticed the the remaining balance was taken out of my account twice. I call and explain this to the manager. I have paperwork from my bank showing the transaction was deducted twice but this is good enough. I have a picture of the check, I have my statement that shows it deducted twice but since their machine didnt print out a receipt at the end of their business day they said they could not refund me. I set a time to meet with the manager to discuss this, I drive and hour to the store, I have all of the paperwork with me. I go in and ask for this manager and believe it or not she has left for the day. She knew I was coming yet she left to avoid me. After spending an hour at the store insisting that the employees get the manager on the phone, talking to her and whoever their accounting company is they finally agreed to reimburse me. I will never enter that store again and I will make it my mission to let everyone I talk to and to slam social media with how terrible the customer service is at this place.

A Private User

Eh does not even start to describe it. My bridesmaid dresses came in in the begining of January. When I found out I immediately informed my bridesmaids and called them myself to pay for my little sisters dress. They then told me that they would ship it out ASAP and I should get it with-in a week. I waited and after about 2 weeks I called back. They never sent it out. I was a little irritated but I was alright because they said they wanted to send me my CC info to sign and then they would send the dress. I did that with-in one day as well. 2 weeks later..... NOTHING. I was told by numerous people that they do not handle shipping and that the girl who does will not be in blah blah... whatever. I talked to one of the managers who pretty much said "yea I hate the post office so I never go" and "I think it should be sent in but I dont really know". Now it has been another 2 weeks (6 total) I do not live close to Michigan City and the only reason I went there is because they were the closest bridal shop to carry the bridesmaid dress I wanted. All 7 of my bridesmaids are having issues and after reading the other reviews I want to let all other "bride to be"s please do not go here. I am still fighting to try to get my dresses and after reading the other reviews I am very worried I might not get my dresses until 12 hours before the wedding. Just save yourself the trouble and go somewhere with a better reputation. I wish I would have listened to these reviews because I might have saved myself alot of grief

A Private User

I have to say I have read the reviews before about this place and yet I still went there because they were the only place around that carried my dress. I heard they are horrible when it comes to getting the dress back on time for the wedding. so, I said the date was 2 months before the wedding really was. Needless to say if my wedding was on the date I told them it was on I wouldnt of had my dress. My dress wasnt ready for another month after I told them when the wedding was. That wasnt the only horrible thing. The day of my wedding I took my dress out only to find out that the privacy piece in the back of the dress was missing! I was freaking out! The limo was going to be at my house in 10 mins. and I didnt have all of my dress. I called the shop and Ranee argued with me saying I must have it and to keep looking in the bag like it was just magically going to fall out. Expectaly when it was to be attached to the dress itself. I was then told they had an extra one just happen to have an extra lavendar dress piece in my size at their shop. Needless to say I was late to my own wedding! I was just so upset with everything that had happen I even had to redo my own makeup in the limo ride to the cermony. I am just trying to help everyone out please dont make the same mistake I made I will never forget how upset I was the morning of my wedding and no one should ever have to go through that.

Tarja Bentgarde

Terrible experience! I bought a chiffon gown for my niece who had flown in to attend my sons wedding in IN. The dress came in from the "warehouse," was fitted and altered, and we took it home just a couple of days before the event. Having unpacked it we discovered, to our horror, that the backside of the skirt and the hem of the short train had bleached spots and blots, some an inch in diameter. I called Lisa, the sales clerk, who could not offer any explanation, so I asked the owner to call me, which she did not. I managed to reach her on the phone, and she squarely placed the blame on me suggesting that I must have rubbed the fabric or sprinkled detergent thereby causing the spots. Clearly, this dress was defective leaving the store, but she made no attempt to own up to the damage and went as far as to suggest that since I had signed the waiver, I had accepted the faulty product and there was nothing she could do. My poor niece was distraught and in tears, since there was no time to find a replacement. The store owners behavior was very unprofessional and rogue and her dishonesty most blatant. On my insistence, she finally offered store credit, her only remedy she said, if I sent pictures of the damaged fabric, which I did. Needless to say, I have yet to hear from the owner or anyone else in the store.

Kristin Crecelius

Horrible! I only went there because they were the only place in the region that carried my specific dress. When I ordered my dress they offered me an "up to 20%" discount on bridesmaids dresses then when we got the bridesmaids dresses they said the 20% was only for specific dresses. They were willing to work with us and give us a discount since everybody paid in full up front but they only take debit cards with a pin or cash. Took 5 months to get bridesmaids dresses in and when we called they said it depended on if the dresses were coming from China or the US when they would arrive. I did not get alterations done here and none of my bridesmaids did either and when we said we were not doing alterations with them they stopped helping us (didnt even lace up my dress on me to try it on or take it off). They stress that you need an appointment but then even when we made them they didnt help us and just left us alone in the store, didnt help pull dresses or get girls into them and we had to go find somebody if we needed help. The store itself is huge but its dirty and has terrible lighting so you can hardly see anything. Will never go back and would NOT recommend!