Tom Wood Subaru

Reviews 4

JA

Jason Mart

Tom Wood Salesman Queers the Deal. Having purchased a vehicle from another Tom Wood operation (TW Lexis) and regularly used their services I was quite shocked at the way my wife and I were treated when we went to buy her a new Subaru Forester. Being the closest dealer to our home and the obvious convenience choice for us, coupled with our previous positive Lexis experience we were happy to give them the opportunity to earn our business- in short it was their deal to lose. Their salesman managed to lose us as a lifelong customer with a series of what I consider downright smarmy misrepresentations, false or misleading statements, bait and switch discounts and a generally unprofessional approach. To give but a couple of examples, imagine trying to negotiate a no hassle deal and having your salesman say, "we really dont have to discount it- you wont find another car like this within 600 miles." Or, when I asked if they participated in TrueCar pricing, he acted like he had never heard of TrueCar. He said they were happy to participate in the Costco purchase program, brought the website up on his screen and even said to me on the phone when he was sharing with me my lousy $500 discount off MSRP that that was "the Costco Discount." When I asked if I would get confirming paperwork showing that this was the Costco price he got uncomfortable and said "why wouldnt it be"? He checked with his manager- well,,,,it was actually NOT the Costco discount. "Costcos Auto program is just a big scam." "you need to read the fine print, we dont have to honor Costco Pricing if we dont want to and well - that was all they were willing to discount the car....but hey if you dont want it I personally have two other people who are eager to buy it." My jaw just dropped. Seriously? In an age where people have unlimited information available to them, where they have all kinds of buying options, and where car purchasers want a no hassle straightforward and honest car buying experience, this is the way Tom Wood is conducting business? It was the furthest thing possible from low pressure, from comfortable and from hassle free. The end result? Another highly regarded local Subaru dealer (DR) is providing us with the identical vehicle at a significantly better price.

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SH

Sharon Hampton

It has been two years this coming August since I bought a 2005 LLBean Subaru. My first and maybe last Subaru, mainly because my first months experience of service with Tom Wood made me think I had made a very bad "brand" choice. I am a Toyota, Nissan, Honda owner and my experience has been generally pleasant dealing with service people of those brands. I cannot say enough bad things about my multiple trips to Tom Wood to get "intelligent car care". The car was in above average condition and I just wanted to have it checked out for my peace of mind. They used a stethescope to listen under the car and thought they heard a sound so they replaced a bearing to the tune of over 1200. I was a little shocked but decided Subarus have a reputation for being expensive to own and service so I should just grin and bear it. But, I soon realized that they are not trained to fix problems but to find problems. I had battery problems from a dark drain from security draw if the car was not driven at least every two days far enough to charge up the battery. They had not put a "high cranking" battery in when they replaced it. So I was back and forth at least 3 times for a battery discharging problem. On my last visit to make things right, they trashed my brand new weathertek floor mats by carrying in the oil and tar from new blacktop on the two front mats from their driving around the lot. They could not find the car when the battery was dead in their lot, and lied to me while I waited 5 hours and they finally said, oh, sorry, I told you it was headed for the car wash but really we could not find the car and havent done anything to it yet. So, I have never been back, they wanted to charge me $260 for nothing but their own lack of smarts, and when I went to the service manager to object tot he invoice, he said with a smile on his face, oh, we werent really going to charge you that, and removed all charges. I call this unethical, inept, immature, and untruthful handling of a customer. Will drive 100 miles for service before even considering subjecting myself to a stealership. I waited to review as I wanted to calm down so as not to rail. Maybe I have not waited long enough.

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JE

Jenna Marston

After going to what felt like every car dealership in Indianapolis, I ended up at Tom Wood Subaru off of 96th and Keystone. Not only were they extremely patient with my questions and concerns as it was my first time buying a car on my own, but they were genuinely friendly. I purchased a certified pre-owned Forester and am extremely happy with it and the service I have received so far. I worked with David and Josh who were knowledgeable about the Forester and the services Subaru offers; as well as their ability to help walk me through the car buying experience. It was easy to trust what they said because it was obvious they were not playing games or trying to take advantage of my lack of car buying experience. They even let me test the vehicle out Sunday and Monday (Labor Day) while they were closed. I accidentally left my apartment key in my old vehicle that I was trading in and the store manager came out to unlock the door so I could get it, even though it was Saturday night on a holiday weekend. I highly recommend Subaru as a car company and specifically this dealership location. Compared to other dealerships in the Keystone and greater Indy area (I went everywhere) they are heads above the rest. If you want to deal with people who are no-pressure and authentic, a must in making the car buying experience enjoyable, I suggest you try here (even if you arent sure you want a Subaru, you should test one out, I became a fan). Furthermore, I didnt have to sit and wait while they spent a long time "talking with their manager" or having the manager come out and tell me how they just werent going to make any money on the deal--you know the game. In fact, their offers were fair and my asks were gladly met as they worked to get me a great price on the vehicle, a good finance rate and they offered me a very good trade in value for my 2000 GMC Jimmy without any fuss or nonsense. I plan on continuing to take my Subaru here for maintenance and will definitely plan on considering this dealership for future car purchasing needs. Thanks David and Josh and the entire Tom Wood Subaru team.

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DA

daryl hanger

First off the 1 star rating is not a reflection on the salesman we mainly worked with. Bill was great. Always made time for us. Bent over backwards for us. Really made the experience there at the dealership fantastic. The reason for the 1 star review is because of the numbers guy that wouldnt listen to what we were saying and kept trying to bully me into telling him something I did not want to tell him. We explained that we had been to both Falcone and Dreyer Reinbold and had gotten numbers for both of our trades and that was all we were there to get. We wanted every dealer to give us their best number and we would make our decision based on that. This guy wasnt having it. He wanted a number to beat and after he had badgered me three times I was about to yell at him to give us our keys back and we were done but my wife stepped in and gave him some numbers just because she was done and wanted him to shut up and go away. He came back with number that were still below what she asked (but 200 above Dreyer and 2000 above Falcone also about 2100 above what they originally offered us) for and wanted us to sign papers right there and then. This guy would not take not today for an answer. When we said not today he was visibly upset not happy and when we asked for our keys back he went and got them he gave them to us with an empty thanks for coming in. He didnt even seem to listen to us when we said we would call in on Tuesday after we made our decision. That didnt get communicated to Bill because he called first thing Monday morning. Again I dont fault Bill for that. In the end we never went back to any of the other dealers to try and have them beat the other one like he claimed we were going to do. We opted to get 200 less for our trades just so we didnt have to work with this guy again. Sorry Bill you did great. This guy lost it for you. This all happened on the 23rd and we signed the papers at Dreyer Reinbold on Tuesday the 2nd where they are much nicer all the way from the front end to the back end. We love our two brand new 2015 Subaru Outbacks.

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