Verizon
| Category: | Cell Phone Store |
| Address: | 7450 Kingery Hwy, Willowbrook, IL 60527, USA |
| Phone: | +1 630-887-2944 |
| Site: | verizonwireless.com |
| Rating: | 2.9 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 13
Reviews 19
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ROTTN Ma
Andre - just because I didnt want a NEW contract doesnt give you the right to be RUDE! ("I have a customer that just walked in, I have to go".) CLICK Gillian - was only there to pick up a phone, called in from Woodridge location...you knew and you pulled a "bait and switch" (IMHO) Colleen - "Manager", you gave your word that you would return all my money because it was due to a "misunderstanding". Still waiting, through all YOUR rudeness, (Rudeness (also called impudence or effrontery) is a display of disrespect by not complying with the social "laws" or etiquette of a group or culture.) for you to keep your word. Return the remaining $32.48 that you stated you would. You have my number, call me. Owner, Jonathan K., responded with the "old corporate line". NO HELP FROM OWNER! Go to the Woodridge store... they know CUSTOMER SERVICE!
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A Private User
While this Verizon has one of the better selections of phones to try out in the area, Ive had a mixed response of helpfulness from the staff over the years. When I originally purchased my phone and my most recent trip they were pretty helpful. However, a few times the staff hasnt been and a few times theyve referred me to the online support. I understand that this is company policy but still the way it was done didnt leave me thrilled. The location itself can also be a bit annoying to get to unless you are travelling south on Kingery or west on 75th street.
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Karen McCauley
I would never go back to this store. The first person who greeted me informed me that I needed to update my phone but had to do it at home because I needed wi-fi....he just didnt want to do any work. The second person who helped me was able to upgrade my phone but wasnt able to fix any other issues.....blaming it on Apple.....went to a different store to find out my wi-fi was turned off...this person turned it on and everything was fine. I cant believe how many employees just walked around acting like they were busy....the WORST ever.
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Dennis Zaremba
Absolutely horrible. Felt disrespected the entire time by the incredibly rude and condescending staff. Came in to have a discussion about my malfunctioning Samsung Galaxy Note 4 and all they could say was too bad, all they could do was send me a refurbished device for my current one. The refurbished device came in and is EVEN WORSE THAN THE PHONE I STARTED WITH. Ridiculous.
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Victoria Peel
This store has the WORST customer service. They dont greet you and they barely even speak to you. If you want to upgrade your phone they will be extremely rude to you. Wouldnt recommend going here. There is a better corporate store on Butterfield in Downers Grove.
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A Private User
great store but this phone number is not direct to the store - it takes two different prompts to get a live person, then transfer to customer care, then they finally transferred me to the store to see if they had my phone mount in stock.
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A Private User
SERVICE!!!! Isaac, David and Tony guys you need to go see before doing anything with phones or internet! Saved me from having to use Comcast at my business! They go the extra mile! All the people are friendly and helpful!
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Juan Herrera
Unethical practices used at this location. They do not disclose all the details and try to sneak things in and they dont stand behind their word. First and last time going here. Wouldnt recommend
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A Private User
Avoid this place at all costs. There is no ethics or moral values here. Their GOAL is to screw you and than say "Ooh I am sorry I wasnt aware of it" -David Rhodes, solutions specialist
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A Private User
DO NOT GO TO THIS STORE. If you need to go, Do not go to a guy name TONY. This guy was RUDE to me and tried to FORCE me to buy the protection plan for my phone.
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A Private User
Very helpful employees. There is normally a line which can be annoying to wait especially when a customer is being indecisive.
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A Private User
We went to the store for a price match. Ivan helped us do the price protection. The process was very fast. We were very happy.
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A Private User
Bunch of clowns & liars specially the manager., Issac Carreno & Ivan! AVOID THIS PLACE AT ALL COSTS !!!!
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A Private User
This Verizon store is really at 75th and Kingery in the same strip as Jimmy Johns.
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A Private User
Very helpful staff. Had to change over my sons phone....very easy process.
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Vince Klein
Good selection of phones. Staff is usually pretty helpful.
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Ralph Stompanato
Helpful staff, great display of products, great service.
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A Private User
No SIM cards? Umm aint that your business?
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Fadi Tadros
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