Car City Inc

Reviews 4

JO

Josh Erbele

1.0 out of 5.0 2007 Audi A6 4.2 by AudiFanGmbH from Waterloo Iowa | March 28, 2014 I bought a 2007 Audi A6 4.2 S Line from this place last week. First mistake I made was not getting this car inspected by an Audi mechanic. Now I know these cars very well but I am no mechanic by any means. I noticed a slight rough idle in the car when it was cold. Test drove it thoroughly and drove it lightly until fully warmed up, then gave it the full beans twice when at proper engine temperature. Drove about 220 miles to a suburb of Chicago from eastern Iowa to get this car described as in perfect condition body wise and mechanically. Getting there first thing I noticed is yes the body of the car was in really good condition. Ended up buying the car and was about 180 miles on the way home and the oil check level light came on the dash. Pulled over immediately to see that the oil level was fine. Tells me it has a faulty sensor. That was just the start of things...get it home and notice its running rougher and starting to scare me. Drove it to the shop to try to get it in for an oil change and a few minutes before that the check engine light itself comes on and the car begins to run very rough at this point and misfiring. It was intermittently running like that so I carefully drove it to the shop close by immediately. Take it there to find out when he takes the valve cover off the oil is sludged up badly inside the engine and the oil is very dirty. On the Carfax the dealership provided me it said the oil was changed TWICE in less than a thousand mile period...something seems fishy. Come to find out the misfiring issue requires the whole engine to be pulled out(a major major job) and a tensioner that runs the timing chain system is very worn out due to the oil sludge making it work super hard. Bank 1 and cylinders 1-4 all misfiring. Shady thing was that when the mechanic used VagCom(VW/Audi software diagnosis program) it pulls up the engine codes I described but shows right before I bought it these misfiring codes existed prior and someone pulled the battery to clear the codes. I was fuming mad at this point. The service to fix this problem is going to cost me $5000, normally more but the Euro shop I go to is extremely reasonable. Dealers charge up to $11,000 for timing service on a chain driven 4.2 V8. I asked them a few times to help me out even a tiny bit on this bill and all they offered me was a couple warranties that Im about positive wouldnt cover this especially with a pre existing condition and one of the companies said they dont cover VW V8S. I asked them numerous times if they could find out if they cover my engine, never followed up on that for me! I told them all the details and I understand the car is as is but this is an extreme situation. Car City Inc. even told me to get an actual statement of the problem of the car and send it to them. My mechanic did all that and faxed off a statement to them and all I was offered again for their "couple options for you" were warranties. One I know for sure wouldnt cover the car and other didnt seem like it either but I would never know cause they never contacted me again. I never threatened or swore at them or anything I stayed professional. A good dealer would take all this into consideration and help a customer out as much as they could without losing money. I didnt talk them down one dollar on the car(yes my fault I know). And who knows who pulled the battery if it was before I purchased the car or if they did it them selves Ill never know. Horrible customer service is all I can say and lucky I made it home and didnt destroy the engine itself and have to have the entire engine rebuilt. Good luck buying from them and dont expect help if something drastic happens after purchase. And GET IT INSPECTED BY REPUTABLE MECHANIC LIKE I DIDNT before purchase!! I was convinced before driving all that way that I wouldnt be disappointed at all and car is in perfect condition. Could of bought a working A6 and had money left over elsewhere! Zero stars.

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TA

Tara Dent-Reeves

I purchased a 2004 Toyota 4Runner from Dmitriy and truly had an amazing experience. I live in Michigan and purchased the truck sight unseen. I had several questions for Dmitriy and he consistently fulfilled all of them. Not only that, but he did so almost immediately. Whenever I emailed, he responded within minutes...every time!!! I asked for several extra pictures concerned about rust in the wheel areas on the insides of each of the doors and had 16 new pics sent within 5 minutes. I wondered if the rear window dropped and while we were on the phone, he went out to the truck, started it and checked. He was flexible with price, asked his mechanic to check it over, and was polite, respectful and truly wanted me (the buyer) to be pleased with my purchase. I NEVER felt like I was being pushed or bamboozled in any way. Without the intent to stereotype, some dealers dont treat women like they know a great deal about cars, etc. and Dmitriy NEVER made me feel that way...refreshing. :) I am VERY pleased with my truck, with Dmitriy and Car City overall. I had my truck shipped to me and they worked with my shipper making sure all legal mumbo jumbo crossing state lines would be accurate. I would HIGHLY RECOMMEND CarCity in Palatine, IL to ANYONE and feel confident that you will have the same positive (so very rare with most dealerships) experience I had. While I am one to keep a vehicle for 15+ years, I would most definitely consider purchasing my next one through CarCity.

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DU

Duaa Daher

DO NOT BUY A CAR WITHOUT WARRANTY FROM HERE !!!!! I will never forget the day I bought my first car from here. We test drove it and my uncle checked it out. On our drive home after buying it, the check engine light when on. Too bad, since we had no warranty. THAT was the Biggest mistake. This car was a lemon, without a doubt. They definitely patched it up to sell. This thing went through endless tests and endless days at the mehanic. Me, but mostly my parents, spent 1,000s on repairs for this car. We decided to get rid of it after the transmission went out. It was just not worth the headache anymore. I barely drove the car because it was always at the shop and I owned it for just over a year. Barely 4,000 miles were put on it. It saw more days in a mechanics garage than the road.

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MA

Matthew M

Dont waste your time on their "Excellent" or "Perfect Condition" cars that have "Just been serviced." I drove a long distance (6 hrs) to look at a few of their 4Runners. I even called ahead and spoke with Dmitriy. He was nice, told me these car are great. I arrived and checked out these "Perfect and Excellent" cars. Scratches, dents, and holes in upholstery your could put your head through. These "Just been serviced" vehicles had brake lights out, needed new tires, alignment, and timing belts/water pumps. All that being said, I still went ahead and tried to negotiate a fair price for these rough vehicles. I ended up leaving because we could not come to a price agreement. Dmitriy was nice and friendly, but be aware of their aggressive marketing descriptions.

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