Verizon

Reviews 10

RO

Romeo r

There are just so many things I could say about this store. First the greeters take forever to ask if I need help and to ask my name to check me in. Then when they say they check you in, they dont. Ive been to the store about 6 times I the past come of months and each time the greeter hasnt checked me in after shes asked for my name. Its been 2 different young ladies and each one of them has gotten an attitude when I try to ask someone who is free to help me. The wait here is terrible on top of that, when you get someone to help you they are amazing, the downside is youre waiting about 20 minutes because the greeter hasnt done their job, and then you have to wait for someone to free up which is like another 20 minutes. The one plus to this location is that the people who help you are great, they are polite, courteous, and try to get you out as quick as possible. But it seems like they never have enough people in the store working. Ive gone on weekends and during the day during the week and Ive never had less than a 20 minute wait. Ive been in the store with full staff and its till been a minimum 30 min wait because people arent checked in properly. Then the greeters stand around talking to the staff instead of letting them help more customers. A Verizon reseller has opened up near me recently. For comparison they never have more than 3 people working in the small storefront at any time and Ive moved waited for more than 10 minutes in there. The big corporate store should be working more smoothly, but instead youre slowly losing business to the resellers in Orland, Mokena and Tinley.

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AN

Antoine Williams

I want to thank the staff member Tammy of this facility for assisting me with my phone yesterday. My old phone screen was fading and was unable to access any of my contacts, files, and other things. Well, Tammy was very friendly, and more than willing to assist me with my dilemma. In the beginning, it was tough for her to access my phone due to the problems I described. This didnt stop Tammy. She was determined to access my contacts and files, even when I was about to give up hope. As I was going to thank her for trying, she tried one more thing to assist me and IT WORKED!!! I was able to receive my contacts and my important files thanks to Tammy.The file were very important to my job because I use this as my work phone as well. This honestly made my day given that my day wasnt really going that well. I would like to thank Tammy for taking the time to assist me and staying after closing time to make sure I was satisfied. Thank you very much!!!

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NA

Nancy Basso

Very pushy. Theyll do anything for a sale. My 84 yr old mother went in for a new iphone. The sales girl lied & told her that a Pad "came with the phone". Mom told her she didnt want it & that she wouldnt use it. The girl insisted, saying "but it comes with it". "If you wont use it, you could give it to someone else". Since it came with the phone she finally said ok. ...until she got home & saw she was charged $150 for it, plus they increased her plan for internet access. She tried to return it the next day & they told her there would be a $75 restocking fee. Shes already made 4 trips to the store & spent over 2 hrs on the phone talking to 8-10 service reps trying to get this corrected. The best they would do is lower her restocking fee to $35. Ridiculous!

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TO

Todd Ervin

This is the WORST CUSTOMER SERVICE of any place Ive ever had to deal with!!!!! I went to buy a few accessories and stood there for 15 min waiting to be helped while 10 employees stood around talking. One asked if Id been help and I said no. He said ok and walked away. I placed my items on the counter and started walking out. I looked back and the one guy says I was just going to get your information. I said you just walked away from me and there have been 10 of you just standing around for 15 min and did nothing!! However, the pretty young lady in front of me got service immediately!! Never go to this store!!

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DP

DP Dizzle

Careful, staff there took advantage of my handicap elderly mother and got her into a contract on a tablet with monthly data. She left with the impression it was "free" with her new phone, when in fact she was paying 80 for the tablet and an extra $30 a month on her bill. FORTUNATELY, because of the persistence of her family and myself, we were able to get the transaction reversed. The "solution specialist" there, Isaac, was helpful and concerned when the issue was brought up to him. He is the only shining star in this place. Go elsewhere or find another carrier.

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TR

Travis Sullivan

Went in looking to upgrade to NFL red zone and ended up being greeted by Rory. This guy helped me tremendously. He informed me that I automatically get NFL mobile and I had to pay like 3$ a month for redzone (cheaper than what I paid last year). On top of that, he hooked it up with a free upgrade that scored me two extra gigs of data. Before I left he had me download an app that got me an additional two gigs of data for a coue of months, just in time for football. Honestly, Rory was a nice guy who treated me like a buddy. Top notch store

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SU

Suj Sundararaj

Horrible experience. They told me that they were charging me for activation, but in reality, they were charging for a charger, and then charged me for activation on my bill! What they said they did was charge for activation, when in reality, they charged me $50 for a charger!!! SHAMELESS.... I had to call Verizon customer service and they straightened it out.....They were a huge help, and fixed it, but BOOOOO to the store.

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BE

Beth Lade

I called to see if I could come in and do a cell phone exchange since it is a corporate office and was told I could. I called back a little later to get a little more information and talked to someone else and was told I couldnt do an exchange there (he sounded like he just didnt want to deal with me). Im glad I didnt waste my time driving over there. Horrible customer service and apparently dont know what they can/cant do!

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MU

Murad B

This location has the Worst customer service ever, we ported our numbers from T-Mobile to Verizon and came after 2 days to get the iPhone 7 plus instead of the 7, the guy name is Mike, didnt even say hi when our time came to see. Didnt try to help us or do anything, attitude, lazy. I wonder why this location has tons of bad reviews now. I love Verizon but this location customer service

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KA

Kayla Vanderbilt

As someone who has someone with a learning disability in my family as well as work with that population, hearing a general manager call a customer "retarded" is unacceptable. I have been to this location multiple times and have never had a good experience but this just topped it. Any organization ok with blatantly disrespecting their customers is not ok in my book.

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