Verizon

Reviews 6

AN

anthonyskala

Horrible unethical experience delivered by several sales agents including Kevin Blitz, Ali Sultan and Jamie Lorden. Other reviews here report similar dishonest practices by this local store. These sales staff were confused and provided misleading and deceptive information. When updating our phone, we were told exchanging our old phone would be issued a substanital credit. We first took this home to transfer the backup to the new phone. Upon returning the phone a few days later, Ali told us that there was a small crack that would invalidate the $300 return and that phone would only be issued a $49 credit. He suggested going to a remote mall vendor to fix the crack which took the better part of a day and cost $75. When we returned at the end of the day, we were told by Jamie that the repaired phone was now only worth $69 and that ali was incorrect in telling us we could get the $300 credit. When asked about what we could do, we were told to wait the following day when Kevin would be back in the store. The following day, Verizon National Customer service told us we could be issued the $300 credit. However, when we returned to the store for the third time, Jamie the store manager ran away, and Kevin refused to issue the credit until we spent one hour getting Verizon National Customer Service to berate him and force him to issue the credit we were due. LOUSY local customer service. Extremely unpleasant staff and disrespectful of our time and loyalty of over 10 years with Verizon. Go elsewhere to another location and do not give this store the benefit of your business. Their staff need to be schooled in customer service. The two National Customer Service representatives we spoke with were wonderful but they were horrified by the Northbrook store staff and repeatedly apologized for their behavior. ADDENDUM: After I wrote this, I read the other reviews and they seem to report a similar pattern of fraud and deception.

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IX

Ixesolate

Apathetic towards maintaining customer business relationships. I went in for the 4th time this month for an Apple phone, this time to consult about the exterior camera failing to function. They told me it was a software problem and could not be fixed. I was directed to an Apple store to have them diagnose its issue, so I asked who would be responsible for my lost time and frustration of the failure to have a functioning phone. Apparently its Apples fault and they cannot help me as their customer. This store does not care for maintaining its trust between a customer and their business. They made no attempt in reimbursing my time, money, or trust in this store. They simply tried to update, told me to hard reset my phone, and many other answers that had loose strings. There was no definite fix to the phone they sold me, only unprofessional answers to deflect the fault away from themselves. I have around 6 days to get this phone fixed, according to their warranty, I have serious doubts they would even try to help me with that approach. Tl;dr- Dont trust this store to be prompt in resolving any phone issues, theyre ready to point the blame towards another company to avoid refunds, reimbursements or any sort of consolation of their own errors.

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MI

Michele Honomichl

I needed to add a phone number for my 12 year old son to my phone plan as I was setting up his first phone on my old iPhone 6. There was some difficulty with plan I was on, which got straightened out, then we were unable to sync my sons icloud email because he was nominally using it on his school ipad. Fahad Bershed was helping me with trying to figure out the family sharing and why it was not syncing. I was in tears, because I really expected this to be easy, I had run over from work and needed to get back, plus there was a queue of people behind me. He was so calm and said no problem, we will get it fixed and went the extra mile to get a new icloud account set-up and synced with my phone. I am not one to get frustrated or upset as I know these things take time, but I had just gotten the news the day before that my father was given less than 6 months to live due to cancer and I wanted my son to have this time left to text with my Dad (who is a great texter even at 78!). Fahad than gave me his card and told me to call if I had any other problems. He really made my day, when so many others would have just left me to struggle and tell me to call Apple. Thank you so much for your time and kindness to someone who really needed it.

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EU

Eugene Gekhter

5 month nightmare filled with lies. Came in end of September 2015 to upgrade my phone, was promised $300 off my bill if opened a new line and bought $300 worth of accessories. Bill adjustment was promised on next bill cycle, but told it might take an extra cycle to be safe. 2 bill cycles came and went, no adjustment. Called Verizon, they said they never heard of such a promotion. Went to the store I bought it at, the manager told me that the employee that sold me the extra line and accessories worked at a different store and they werent responsible for his promises. Wife and I decided to return the accessories to the original store (a $300 bluetooth speaker) we didnt need in January 2016. At that time another manager apologized for our 4 month hassle and that he has noted in the system that we are due a $300 credit. 5th bill cycle came, no credit, called Verizon, they had no record of note in their system. Now going on 5 months of pure nightmare dealing with Verizon and their false promises.

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SC

Scott Baker

BEWARE!!! Worse than a used car dealership. Lying, Double-talk & Classic bait and switch performed daily. Do not sign anything without demanding, yes I said demanding, you see in print what you are signing before you sign! I was lied to about what I was signing and the salesman would not provide me a copy of what I signed afterwards. When Verizon sent me a preview of my first bill it contained charges I unknowingly had agree to. I sent the salesman an email requesting clarification that he didn’t respond to. When I went and saw the salesman in person he refused to put into writing the agreement he used in his sales pitch. I was told to just “Trust Him” I discovered the hard way that I signed agreements I did not want because I was never informed of the truth to what I was signing. Soon filed a complaint with the F.C.C. & it took 2 months to be promised that I will be credited back the nearly $700 that I was bilked out of by these unethical group of people.

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JO

John Baxmeyer

Horrible experience. -I had a 20 minutes wait despite the fact that at any moment 3-5 employees are just standing around talking and not helping customers. Also witnesses a customer come in the store after me and they were promptly helped by an employee. -When I was helped, I told the employee (Kevin) that my phone wouldnt charge. Kevin then fiddled with my phone for a few minutes just to tell me the same fact I had just told him that the phone wouldnt charge. -Then when discussing options for getting a phone, Kevin stated that no one does "free" phones anymore. I see deals almost daily about trade-in options to get a new phone for free. -The final straw was when Kevin made a rude adultery comment. -I told Kevin I would be looking into switching to another wireless carrier and his response was, "Sounds good".

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