T-Mobile

Category:	Cell Phone Store
Address:	16205 Harlem Ave #32CA, Tinley Park, IL 60477, USA
Phone:	+1 708-429-0442
Site:	t-mobile.com
Rating:	2.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 11AM–6PM

Location

Photos 7

Reviews 13

,Ang MacMillan

Horrible store. Turn over rate of employees is unreal. They gave me inaccurate info regarding the ability to back up my phone. I had a phone with corrupt software, not my fault. Lost pics of my newborn son. No apology just an "Oh well you cant back up a phone with that issue, forgot to tell you that". Then recently went in because my moms phone, which was in perfect condition, "gave put because its top old for the new updates" those were the actual words. In the middle of our time there, an elderly gentleman came in and was upset about being in the store multiples times with no resolution to.his issue. He barely spoke English and interrupted our discussion with staff which was no big deal to us and the staff member threatened to call the cops on him. This store is horrible. In every way. We paid our bill off and took our business down the street to Sprint.

Karly Callham

Had an issue with a product an employee recommended to protect my screen and it started peeling in less than 12 hours. When I went back to the store they refused me an exchange or refund. I had to make an ADDITIONAL trip to adress the issue. The employees are rude and not helpful, not to mention look miserable being here. I am currently standing in the store now waiting to speak with a manager, and I have been for the last 10min while four other employees are doing nothing. I have spent over 3.5 hrs here in the last 5 days. Unbelievable. Worst customer service I have ever received. Why would you sell a product you cant stand behind?? Literally one excuse after another. Awful, awful management. Find another Tmobile store for your business. WOULD NEVER RECOMMEND.

Shabbir Khan

Walking in to the store i was greeted immediately, made it seem like they were actually trying to help me. when it was time for them to work with me they made sure i was understanding everything that was going on. They showed interest in helping me out, not only did they help me out but they made sure that i was up to date on all the new promotions they really did help me save money.

Michael Lewis

If you want a true T-Mobile experience DO NOT go here. Over the last year I have been here 4 times and each time feels like the worst mistake ever. Plus they ARE NOT a corporate store which means they are run by a different company. The people here are rude, in-friendly and uncool. Definitely not the in carrier way. Tmobile corp needs to drop this store.

Ismael Sandoval

Terrible customer service. They wouldnt allow me to purchase a phone once I refused their payment plan unless I paid cash or debit card, they claim its store policy to not allow full purchases on credit cards. Really? Since when?

Mohamad Sbitan

They messed up my account and it took weeks with customer service to fix it. When I got a phone I told them I wanna eip instead of lease. They put me on a lease instead.

Michael Dahlberg

Really slow service had me and others wait a good 20-30mins just so I can make a payment.

Rachel Sebastian

Terrible customer service! They were very rude and did not help me at all!

sabiha razvi

Great service! I was greeted right away. Employees are very helpful.

Salman Bilfagi

Amazing customer service! This is by far the best store in town.

Mark Aceves

Very rude employees always have an attitude for no reason.

Muzmi Khalid

Very bad customer service, i am not going there again