Steve Foley Cadillac

Reviews 3

PA

Pat Marin

The worst experience Ive ever had at a dealership. So, the story begins with me calling I interested in buying a used 2016 cadillac xts. I talked to Ellen who informed me that both the cars I was interested in were at the dealership and ready to be sold. She also said she would have both cars pulled inside so me and my 4 year old son wouldnt have to stand out in the rain to look at them. I live about an hour away. So I picked my son up from school and arive at the dealership around 12:40pm. Ellen meets with me and introduces me to the sales man Ryan. Every thing is great at first. The let my son eat his lunch at Ryans desk and Ellen spent time with him and was really nice to him and in all honesty he had a blast hanging out. Now the fun begins. First thing the cars were not pulled in for me to look at. Now we need to go outside and find the cars. No big deal. We find one that I called about that was online for $27,995. Ryan starts with his pitch how all his cars are at least a 9 out of 10 and the put a protective coating on all thier cars... He said "youll never have to wax this car for as long as you own it". Oh and if I want the car certified it will be another $2,400 bucks. So now I finally get to see the car...and its a mess. There is crap all over it. Stains on the head liner crap spilled all over the center counsel and scratches, paint chips missing and not a 9 out of 10. A little beat up for a 2016. And what does Ryan say...one of employees was driving this car and thats why its such a mess but hell get it cleaned up like new again. I took a quick look at another on the lot and same thing... messy. I found one more I wanted to look at as it was not as beat up but Ryan wants to go inside so we can work numbers. We go back inside and they are going to look at my trade. They tell me its in great shape and a really nice truck ( 2016 Silverado). So Ryan tells me hes going to go put the deal together. About 20 min later he comes with the "deal" and they low ball me on the trade by about 4 grand and theyre car magically goes from 27,995 to 28,995 and he doesnt even have a payment figured out. So we go back and fourth a bit and I say that if the can get the car for $460 a month Ill take it right now. Ryan once again leaves comes back about 15 min later and says we are close, "well get this done". Well thats all fine and good Ryan but what car. I wanted to look at the other xts that wasnt as beat up. No problem Ryan says Ill pull it so we can look at it. 5 min later Ryan comes and gets me and says your going to go see our finance guy? Why am I going to see him...i havent even picked out my car. So now Im sitting in fiance office with this guy who wants to know what my goal is... Thats an easy one. To buy a car. He then says well you want to be at $450 and I have you at $690 a month!!! How can this be Ryan said we were close. So now the car Ryan picked for me to buy is $31,995. I tell the finance guy that the car I was looking at was $27,995 and the one I came in to look at that I never did get to see was $26,995 So how we got here beats me. He says my credit is great at an 828 but he has no clue what is going on with the deal and sends me back to Ryan...Great Now Im pissed as this has turned into a mess. And I have now been here for over 2 hours. Im like what the hell is going on Ryan you said we are close and I still dont even know what car your are trying to sell me. Ryans answer " im just the middle man". Ok? So where is the one I came in to look at. Ryan says no worries Ill find it and takes of like a chicken with his head cut off. 20 min later Ryan comes back and says its gone they gave it to another dealer. But hell take care of me on the one I test drove. Hes going to work the numbers. 5 min. Later Ryan says lets go back to the finance guy hell work the deal. Well now hes busy and after 10 min of waiting I have had it and I leave. What a clown show!!! I will be contacting the better business bureau to file a complaint.

MI

Mitch Ornstein

I rarely write reviews unless they hit either end of the scale. I have never been overly impressed with Foley Cadillacs service department in terms of thoroughness, pricing, and in turn my peace of mind of trusting they did the job correctly. But that applies to many dealership service departments. My recent experience had them telling me I needed a new engine on my 2010 Escalade (88k miles) and they said it was due to lack of service. The irony of course is that they last serviced the car, but their diagnosis ($125 in cost) was that due to lack of oil in the engine I had been running it dry. I had never had a check engine light or oil warning come on, and immediately brought the car in when I heard a clicking noise. The lack of communication was horrible, and it took me getting hold of a dispatcher there to find out what they had learned. In his call to me, he said I needed a new engine and in the same sentence said theyd accept a trade in instead as that would be his recommendation. I immediately picked the car up to get a second opinion. They said it wasnt good, but he felt that jumping to a new engine seemed strange based on mileage. He also informed me that the GM design of these engines caused what he thought might be the problem. I just received word that it was in fact the "better" of the two scenarios--still a $2,500 repair but better than the $8-10k Foley quoted me. Mistakes and misdiagnosis happen, but the way in which they failed to return my calls, then pointed blame at me, and suggested I just trade the car in has left me no choice but to say caveat emptor to anyone considering overpaying and being treated this way by Foley Cadillac.

SH

Shannon Black

As of today the only thing I can say about Steve Foley Cadillac is STAY FAR AWAY. Brand new car broke down on side of road in less than 1 month. Had car towed back to dealer since it was brand new. It has been a week and a half since it got there without progress or up date. When update came it gave no diagnosis or possible date of completion just we are going to follow the protocols. I understand protocols and that there will be steps. A true quality dealer would be embarrassed by a new car dead on the side of the road and would try to keep customer updated on the progress and the solution and keep them updated. Only update received was after multiple calls to Harvey in service who is not only unhelpful but has terrible customer service skills. When told that the new car my m Their purchased to get to Florida to take care of her health issues needed to feel like a priority his response was" every car is a priority". Even if he believed that, anyone with an ounce of customer service experience would understand that when your product fails that it is important do make the customer feel like it is important to get it remedied. So far it has been the opposite and my mother has been chasing the, with phone calls. Continued updates and reviews of the process will be placed on all review sites reflecting if their customer service improved or if they continued with their shameful quality.