Category: | Cell Phone Store |
Address: | 3333 Touhy Ave A4, Lincolnwood, IL 60712, USA |
Phone: | +1 847-568-1554 |
Site: | verizonwireless.com |
Rating: | 5 |
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Joseph Foster
If I could give zero stars I would. The store was locked at 7:55 on a Saturday (they close at 8) it took 2 minutes for them to acknowledge the doors being locked, and came over and basically made us stand out and explain ourselves as to why we were there strike 1, the man (whos name I didnt catch so we will just call him lazy dude with dreads or LDWD), when it was told to him why we were there (an associate at another location had installed a faulty screen protector that was messing with the touch screen), he rudely insisted that all screen protectors are going to fit that way because thats the way they are cut to fit (not even spanning the whole screen) the other phone we had with us had a perfectly fitting screen protector, strike 2, at this point it is clear LDWD will do anything NOT to help us, we tell him forget it you clearly dont want to help and we leave shutting the door behind us, he reopens the door to snarkily say "have a nice day!" Strike 3 after receiving no service at all from the rudest person Ive ever encountered in a Verizon store I couldnt resist telling anyone who might need to know if you must go here avoid the LDWD unless youre looking to be treated like you dont matter and only his time matters. I will say on another note my previous visit here was good. Probably because I was helped by the manager but if the manager is the only good employee if avoid this place and go to the one in Lakeview area.
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Mike Leghorn
Beware of tricky tactics by the sales people, that actually amount to theft. Two times I renewed my contract at this place, and they "threw" in a free device, which I didnt want. First time, it was a crappy tablet that I had no use for, second time it was a "hum" which is something thats supposed to go into my car, and I dont know what it is, and have no use for. Rather than argue, I took the devices. "Just take it, its free, and you may find it useful" they said. Months later (years for the tablet), I looked at my bill more carefully and noticed that each device cost me $10/month. Over time, Ive paid hundreds. I called Verizon customer service about it. They tole me Id have to pay a cancellation fee if I cancelled the lines for these devices. That was unacceptable to me, so I called Verizon Executive Relations. I told the person that I wanted to cancel the two lines, and get a refund for all the money I had paid for the two lines. She told me she couldnt do that. So now I am pursuing other options, e.g. filing a complaint with the Better Business Bureau.
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Jan Rose
Worst customer service I have experienced anywhere, ever. Was strongly considering switching to verizon from at&t before coming here. Was told I would get less features for more money every month, and that there is zero flexibility in tailoring any plan to accommodate my specific needs. When I asked why I should switch, I was given a cocky, unprofessional response that verizon is simply "better". The "sales rep" (if you can call him that) then stared at me at me in a way that made me very uncomfortable instead of being in any way helpful. True or not about verizon being the "best", I was treated with the most reprehensible and disgusting form of arrogance I have ever experienced. I will now happily live with my patchy at&t reception and technical issues while going out of my way to share my negative experience with everyone and anyone. Congrats verizon.
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Robert Kennard Sintay
I had a sales agent name Moin and his manager Zahid. Please make sure you check your receipt for your bills if you switch to Verizon. They will tell a lot of credit promises and feel like they are willing to help you anytime. They will offer credits that wont happen if you dont follow up and check your bill. By the time you get your first bill, nothing was credited on your bill. You need to follow up several times to claim your credits to Moi. Its such a waste of time to follow up. Then he will promise that it will be credited on your next bill soon. By the time you see the next bill, nothing was credited and youll call them again. Im sharing this so that youll never feel what Ive experience from this Verizon store.
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A Private User
This is a company store and they can answer virtually any question you have, help you with set up of your equipment and advise you on devices and plans to suit your needs. You can go there with any Verizon phone for service, even if you didnt purchase it there. Their accessories are a bit pricey, but they have nearly anything you might need. I have always received prompt, if not immediate service, however I never go on a Saturday.
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Nursultan Baikoziev
Worst customer service , Verizon need Friendly and intelligent employees , customer assistants it this place are horrible dont have human sense not professional at all I know more information about technic then their service guys vau I dont mean I will leave Verizon I will still use , manager have to teach them to be amble be humble dont take them over people not have fun on customers while their on duty
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Hanna Pease
Great service, everyone was friendly and very helpful. My fiance and I went in to switch over from project Fi because of all the dropped calls we were experiencing. For some reason the app our salesman was using kept crashing so it took us longer than expected to switch over.
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B BY
This store has always excellent service. Specially employee name Moin provided Excellent service. I asked so many questions regarding features of the phone to compare the iPhone. Moin has knowledge of products and services. Satisfied of Moin services.
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H. Usui
Friendly staff that do what they can to solve your issue. Went to two other Verizon locations that couldnt solve an issue with my phone (factory defect, custom Motorola) but this location went over and under to fix my problem.
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ChicagoSchlager MusicReview
The worst customer experience I have had in recent memory. I got a phone operator in some foreign country - who barely spoke English - and who could not answer my simple question. I have cancelled my Verizon service.
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Mareen M
Very bad experience. I want to buy glaxy s7. A boy said he is coming and didnt come to help me. and after one hour wait I left store without buy anything. I dont want to come again at this destination
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Jason Hao
Needed a new phone activated because I broke my old phone. The rep gave me a SIM card, activated the new phone, and I was in and out in 10 minutes - all without being charged anything.
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Malik Johnson
Always someone to greet you. Not a cozy feeling. Seems like all guys work there, needs a little more estrogen if you ask me. But then again, Im a straight male.
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Mariano S
I have recently returned to the restaurant and noticed the overhead menu was reformatted, I enjoyed seeing "The works" as a choice.
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Thomas Samorian
My experiences here have been less-than stellar. Im hoping things improve and that Ill actually get assistance next time I go.
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Stanislav Petrenko
Come here to solve all problems with my Verizon services. Freddy was really friendly, helpful and knowledgeable. Thank you!
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Mariza Fleming
I was not a happy camper when I came in but Emile saved the day!! Amazing Customer Service!! Ask for him :))