Ulta Beauty

Category:	Hair Salon
Address:	1560 S Randall Rd, Geneva, IL 60134, USA
Phone:	+1 630-232-1320
Site:	ulta.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 56

Reviews 13

Breanna Carlson

I used to LOVE Ulta. I would empty my wallet on all their awesome products. I have gotten my eyebrows waxed here and at the Bolingbrook location on the regular. I actually pay their overpriced eyebrow wax because I know I get awesome customer service. Unfortanetly, I wont be going back here. I went in on 8-4-16 to get my eyebrows waxed. It was the most painful experience ever. Molly put the wax on and then literally ripped the strips off my face. It hurt so bad and she could tell because she would make comments about it. I have a wart under my right eyebrow and have never had an issue with it before when getting waxed. But she wasnt paying attention and put wax over it and once again painfully ripped it off. I ended up bleeding and she told me I had an ingrown hair. She dotted some stuff on it, but I continued to bleed all the way through checkout. I told the cashier Melanie about my exeperience and how awful it was but she didnt seem to want to do anything about it & didnt offer a discount. I have never left bleeding before from an eyebrow wax, this isnt right, & they didnt seem to care whatsoever. Its been fun Ulta, but I wont be back.

Jenette Sturges

Stopped in yesterday and got swarmed by two reps who asked what I was looking for. They didnt know the product lines well at all. I was asking whether two (very popular) items had been discontinued (they had been, but neither girl knew). Then I asked about suggestions for replacements, and they were clueless. I finally agreed to have one sit me down to try out a possible replacement product, which was a good match for my skin, but when I asked if it was a product tested on animals, she gave me completely incorrect information. (Lancome is absolutely animal tested, by the way. The rep told me it wasnt, and that only its parent company LOreal tests. Very wrong.) Reps need far better training on their product lines. Also, Ulta is just overpriced for everything. I only stop in because Sephora is so much further up the road, but I guess Ill just have to suck it up and go for a longer drive, because at least the Sephora peeps usually know their stuff.

Sarah Dick

This store needs to learn about service. I walk in and Im always greeted, which is great. But then if I need help after that, I have to search for someone. Its not that the employees arent knowledgeable, its only that they arent available. I go to Sephora instead, simply because their service is over the top good.

Jennifer Mendoza

First time I have ever been to an Ulta store because I have heard good reviews. I did not have a good experience. The staff member I encountered was rude towards me when all I did was ask if they had a certain product. She did not know and was not willing to check when I asked if she could.

Elizabeth Johnson

I get my hair done at the Solan by Morgan. Shes great, everyone is so friendly and each stylist has an expertise that they share with each other. Highly recommend making an appointment!

Casey Chapman

I love Ulta. This one had about the same things every other ulta does. Definitely join their rewards club.

Anna

They are always in stock of my favorite products and have the new releases faster than anyone else.

Melanie Taylor

Best place to relax and look at all the beautiful new products. Super helpful staff of smart women!

A Private User

This is a really awesome store! But I really wish on there site they could put more info down

Mary Honiotes

Every trip there is truly Wonderful.... The entire Staff couldnt be any nicer!!!

Jennifer Rukavina

Can be pricey but has anything you need for your hair including a salon inside!