SEPHORA inside JCPenney
| Category: | Cosmetics Store |
| Address: | 4 Fox Valley Center, Aurora, IL 60504, USA |
| Phone: | +1 630-851-6380 |
| Rating: | 1.9 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM |
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Reviews 6
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Kathryn Cunningham
First off I would never step foot in the store since everything is ridiculously overpriced. However, I had a gift with a gift receipt that I needed to return or exchange for something. First I waited in line for at least 20 minutes. One person up at the register on a Saturday afternoon. There were at least two other girls running around the store doing who-knows-what, because they kept stopping up to the register and talking to the other girl. So by the time I finally get up to the register they tell me I cannot process the transaction at this store because they are on a different system than the downtown Naperville store. Wow, what a joke, isnt this a corporation? I should be able to take my returns anywhere. This place is awful! Horrible management and customer service! Good thing I normally ship at Ulta!
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Marisa Navarrete
My sister and mom had a horrible experience there on 2/23/16 they were treated with poor customer service by the assistant manager. My sister asked to come out to see a pic of a lipstick so she can let her know the color and brand. The employee refused to go out started yelling at my sister . Had the nerve to tell them she was done and put her hand on my sister face. That is by furthest the worst assistant manager. She is giving that store a bad reputation and bad reputation to jcpenny
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Vivian Oliva
Im a huge spender of cosmetics. Quite often Sephora is my 1st stop, Ulta my 2nd, however the Sephora in the fox valley mall has such horrible customer assistance. Was just in there less than 10 min ago watched as customers walked around and at least 4 girls behind counter BsING personal topics and not 1 would give myself or anyone the time of day. Finally walked out waiting. Just unprofessional.
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Kendra Esau
Went here on the day after Christmas looking for one thing. They only had two people working registers and no one on the floor. I walked around the store (which is very small) for over 15 minutes looking for someone to help me but no one was there.
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Jenn Herrera
The store was super dirty, when you would go try out lipsticks they were super dried out lipsticks in the wrong spots just a horrible overall experience never will return to this location!
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Liz Solis
Rude staff, displays are super dirty and unorganized.
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