Phillips Chevrolet

Reviews 3

DA

David Dutro

First and foremost, I want to make it very clear to everyone concerned that I am well pleased with the quality of service Phillips Chevrolet has provided me. Art and Chris have been courteous, kind, and eager to assist in every way possible. They have seen to it that I received a loaner, and always provide me with only the highest standard of service. To date, my issues have been addressed professionally, and I havent had to return either of my vehicles for the same issue. To recapitulate,I have no complaints about the quality of service I receive from the folks at Phillips in Frankfort. However, I am deeply disappointed with my 2011 and 2012 Equinoxes. Both vehicles were purchased new; the 2012 has 24,000 miles on it, and has already had three major issues (1) Due to manufacturing defects, the piston rings were undersized and had to be replaced, and (2) the bottoms of all four doors have begun to rust. As of last week transmission control module failed was replaced. Of all the vehicles I have owned Ive never had this amount of failures in so short an amount of time. Now for the 2011, I was involved in an accident with the 2011 Equinox, and none of the safety devices (i.e. seat belt restraints or air bags) functioned. As a result, I received a moderate concussion when my head struck the steering wheel. I was repeatedly lied to by a GM rep named Shaun Kelley who insisted "based on the data there was nothing wrong with my car." I have the original black box data proving there were issues with the safety systems. The lawyer I contacted said that he was sure there was a problem, but since I wasnt severely injured, it would be pointless to try to sue. I told the GM representative the black box data indicated there could still be issues with the safety systems with the car there and was curtly told that "the black box data is proprietary.", that I shouldnt have been given the data in the first place,and that if felt there were issues to "take it back to the dealer." Phillips told me that they couldnt positively determine if my car was safe or not because they werent allowed to access current black box data. I provided them with a copy of the original data, but nothing was resolved. In the end I dropped the issue because I was tired of the buck passing and finger pointing. All Im asking you to do is put yourself in my shoes, you have two new cars, one has had three major issues with only 24,000 miles on it and the other one may or may not even be safe to drive. You have been mistreated and lied to my the manufacturer, Given my story, would you consider buying another GM product if you were in my shoes? Ill lay odds my little story wont produce any tangible result. Despite the fact the manufacturer says otherwise, they dont really care about the end user, its all about the bottom line. This is clearly evidenced by GMs foreknowledge of the ignition switch issue, they knew it existed, and didnt do anything until enough innocent people died that they were forced to address the issue. Now, they may have to pay a billion dollar fine. What goes around comes around.

JE

Jesika Jule

I purchased my first car at Phillips Chevrolet. I went in with the intention that I wanted to get an idea of what I could afford and I knew that I loved the Cruzes so it was just seeing which ones I liked and what I could pay for. I had the pleasure of working with Julian who I had went to last year when I was thinking about getting a vehicle. He approached me and was very down to earth and honest and I really appreciated that a lot. I went to look at some used Impalas just because I was out and thought, hey why not see. That was my first encounter of being there, and I knew it would not be the last because of how great everyone was to me. Julian was so pressure free that I was able to look and not feel that I had to rush into anything. I was not ready to buy and informed him of that but told him I wanted to come to him when I was ready. A year had passed and I knew I was financially ready to get a vehicle and I knew just who I was going to go to, to help me! I called Julian and told him I wanted to look at some Cruzes because they look super nice and I fell in love with them after my fiancés sister had bought one from them. I scheduled an appointment with Julian and he had the two vehicles I saw online ready for me to view. One was a 2LT and the other was an LTZ. He did not try to make me try the higher price one first as I thought that may be how it would go, but instead he let me choose. That was a great feeling not being pressured and me being able to take my time to view the two cars. He was very informative on the differences between the vehicles and was able to show me for my better understanding. I chose the car I liked and then told him I would be back with my father in law and fiancé because I wanted them to be with me before making any decisions. He was respectful of that and I saw him two days later. That night we discussed my trade and the vehicle. Julian and Mark C. was so great with getting me a great price and taking my vehicle as a trade in. I was so worried about price and they showed me the deals and incentives going on this month and made me feel great when they got the price lower than I imagined it would be. The two guys really helped me and made me feel confident in my purchase. I am beyond happy with my 2014 Cruze LTZ and I have already recommended people to go there. All the sales people were welcoming to others I could see from just walking around and seeing there faces. and how they interact with everyone. It is a great place to go, and felt so welcoming with many caring people! A huge thank you to Julian and Mr. Mark C. I will only go here if I ever need to get another vehicle. HIGHLY RECOMMEND PHILLIPS IN FRANKFORT!!!

ZI

Ziggy Bumper

First experience I had there was not good. Took my 2010 Silverado there for an oil consumption test. Little did I know they took it upon themselves to do the 21 point inspection or whatever it is. Upon getting in my truck I noticed the stabiltrak/traction control light on. Which was not on before I dropped it off. Coincidence, maybe. So I went right back in and asked about. Well low and behold my truck was about 2-3weeks out of warranty. Youd think I would have gotten some help on it, but nope. They told me they didnt touch anything and that my truck was out of warranty and it would be around $500 to fix. I called them out on the whole " we didnt touch your truck" story because they obviously had it in the air and checked the brakes and multiple other checks. So needless to say I left and drove with a broken sensor. Now for a little bit of good news. Im all about second chances. So my wife and went back there cuz we were in the market for a new vehicle. Long story short, joe luque helped us out and was awesome. It was your typical deal making but in the end we were happy with the price and the help that joe gave us. So plus points for the sales department. But......back to the service department. So I finally made an appointment to have my sensor fixed. And in the mean time after my oil consumption test on the 2010 Silverado which I was told went fine and that they are supposed to burn through a quart of oil every 3000-5000 miles. And then if I wanted a new engine I would have to pay for it. I asked why would I want a new engine if the test went fine? So now here I am bringing my truck back in because it felt like it was misfiring, for the 4th time. Now mind you Phillips didnt repair it the first three times. Tally Chevy in Morris did and even started a case file on my truck with GM. So now Im out of warranty with the same problem Ive had three times before. Long story short, Phillips offered to pay for about 30% of the repairs on an issue that I already had a case build on. So I was told that Id have to pay about $1500-2000 for repairs. I was really looking for more help from a Chevy dealer and especially one that I just bought a $40k Tahoe from. They didnt even bother to look into all the past trouble I had with the truck other than what was on there computer screen. So I contacted GM and will see what happens. Next step will be the Better Business Bureau. If you have a 2010 Silverado, get rid of it. After much research, I found that GM has major issues with this 5.3L engine. Stay away!! Or get a 10 year warranty.