Andrew Chevrolet

Reviews 4

GE

Geoffrey Kaiser

I actually had a great car buying experience at Andrew but service requests, other than just routine maintenance, have been subpar in many ways: 1) Once I brought my car to the body shop to get an estimate after a fender bender. They asked me who was paying for the repair. I replied that I was. They came back with a estimate that was about $400 more than other local places. When I inquired as to why it mattered who was paying for the repair, the repair person had no problem telling me, "well, if your insurance was paying for it, wed remove the back bumper (no damage), and look at the tail lights (no damage), etc." -- I didnt get it. If the repair wasnt necessary, why would they charge my insurance but not me. A little shady… 2) They offered to put wheel locks on my car when I bought it. "Ok. Thats neat," I thought. Well, somehow, while rotating tires at Andrew, my wheel lock key went missing. I didnt notice at the store because I always kept it by the spare tire. Next time I went in for tire service, it was missing. Of course, when I called, I was told that I would have to buy an entire new set of wheel locks to get a new key (they have the master). I asked, "What if I just wanted to get rid of them, could they remove them for me?" - They told me, "if you bring your own lugs." I think this was an accident, but still a little frustrating. 3) On-Star and Andrew have different estimations when oil should be replaced… Andrew = 5,000 miles with synthetic; On-Star = 7,500. I dont mind so much expect that Andrew would never reset the On-Star oil censor (3 times out of 3… after the second time, I made sure to request it right after the oil change) so it really didnt do me much good having On-Star maintenance. Also, once they forgot to put the oil cap back on so I was driving around with a smoky engine for an evening (on a car that was less than a year old). Andrew offered to clean it at no extra charge, so that was nice. Would I BUY a car from there again? Sure. Would I do routine maintenance there? Oil is OK but a little expensive. Would I do any major repairs there? Not a chance.

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amber Norenberg

I dropped my car off Monday after making an appointment last early last week and was told hed order the parts then. On Monday morning when I dropped my car off at 9am I made sure to ask that I would have my car by the weekend because of needed to leave friday to go out of town and was told "of course by the weekend" I also just asked to have an oil change since it was going to be there for a few days. On wednesday I called for a status update on my car and wasnt given much except for that I should call HIM back tomorrow and Ill see what they can do. The next day I called back and was told that it should be ready Friday around 9 but he would call me at 8am to verify that it was ready. Friday morning I didnt not get a call at 8 so I once again called them and was told well maybe 10-1030ish. I asked for it to be ready at 1015 because I needed to leave and it had been five days. When I arrived at 1015 the man I have been working with and had just spoken to about how I needed to leave right away upon arrival sat and looked at pictures on a camera about a car piece did not welcome me when I walked in then went over to another mans desk and googled something AND then said Hi and said hed get my car to me in a minute. While all of this was going on another rep was on the phone and had someone pull up a ladies car because she was on the way ... while I was still waiting for my car the other persons car was pulled up and sitting ready waiting for someone who hadnt even arrived. Once given my car I was informed "we didnt have time to do your oil change since you were in a rush." <--- since monday you couldnt find 20 minutes to get me an oil change I requested on top of fixing my car which was a $2000 + service? I work in the service industry and I would say this was the worst customer service I have ever experienced. I am paying you, I should not be told to call you back. Andy in the body shop was rude and and seemed to have no desire to satisfy a customer. I will not return to your business and will not recommend it to anyone that I know.

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Chris Retzlaff

The job was supposed to take 3 days to repairs fender scratches, a damaged wheel, mud flaps, and a rear tail light cover with a paint chip next to it. They called saying it was ready for me to pick up at the end of the third day. When I arrived, they had not replaced the wheel, or the front & rear mud flaps. The truck was also not washed, even though earlier in the day when I spoke with them, they said it was currently being washed. The also did not repair the paint chip around the tail light that was replaced. Two days later they called and said it was ready, again. The fender that was repainted was full of micro scratches from improper buffing, there were two noticeable scratches where the original damage was done, the rear mud flap was not replaced, and the chip by the tail light was just touched up and not feathered so it was still noticeable. In addition, they attempted to vacuum the inside. The front floor mats were on the wrong sides, half of the front window was wiped but not the passenger side which is very noticeable, the rear floor mats were improperly installed with my under seat safe chain going under the floor mats and placed on top of the rear seats. In addition, there was a large black mark/smudge on the rear seats, which they were able to remove with a cleaning rag, after I mentioned it. I also injured my fingernail when I had to fix the floor mats that they did not replaced correctly. They did complete the job with an additional 3 days needed. The GM was rude to me when I spoke with them. I am not confident in their work and feel I need to get rid of a truck that is 1 1/2 yrs old so that I dont incur more costs down the road when the paint fails. The ending amount due was over $1000 over the estimated costs, not including rental costs.

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Pamela Slayden

Received letter from GM March 2015 informing me of cracked or fractured wave plate affecting transmission. First, on June 2, 2014 I took my 2009 Malibu LTZ into Andrew, because my transmission forward gears would not shift automatically to the next highest gear. And the reverse gear would not engage. I paid Andrew $130.47 to diagnose the problem. Andrew Chevrolet diagnosed wave plate damage and recommended replacing transmission at a cost of $3600. I believe this $130.47 should have been reimbursed also. It was not! All of my service receipts relating to the transmission met the criteria for full reimbursement per the letter from GM. Second, I attempted to cash the reimbursement check issued by Andrew Chevrolet and found that it was fraudulent. The check number did not match what had been put into the system. Called the dealership while at the bank to resolve the problem and was given the run around. Put on hold and transferred to employees with no knowledge or a clue about what to do. Employees passing the buck and no one trying to help. I returned to the dealership extremely frustrated after wasting the majority of the morning trying to resolve the check issue at two different PNC bank branches that Andrew uses. The sales manager on duty, (Leon) replaced the fraudulent check with a hand written check from the used car sales account. His compensation for my frustration and inconvenience was two $10 gas cards for 2-3 hours of my time unnecessarily wasted as a result of Andrews questionable accounting practices. Finally, I am a teacher and the weekend is the only time I have to conduct business and run errands. I am one of Andrew Chevrolets small customers, but small individual customer satisfaction should matter too.

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