Verizon

Reviews 6

TR

Tracy Williams

Verizon wireless started out great-then... I upgraded, went through a hard agressive sell, and was left with a mess. I tried calling the store and could not get to them. The call kept going to customer service. I was given 3 gift cards only one worked and went through 5 hours of calling -being hung up on, lied to and misled- I went back into the store where the problem started. I told them I did not want my tablets (within the 14 days) because the account was a mess and I just wanted it cleaned up. I was told it would be 75 dollarfor each tablet to restock them, She offered me a discount montly for a year so I accepted. Yup you guessed it it was not entered right so the dicount was not applied I am on my way back to the store. Mean while on that same visit I tried to get the gift card straight (which was a trade in for my old phone) it was 110.00. The store manager was very rude to me finally after sitting there for over an hour he credited my account 100.00 and refused to do it for the other 10.00 which I had in writing that I was supposed to get. There was not apology for all of the grief I had gone through. I have been a customer for over a year and pay over 200.00 monthy for a 4 perosn phone plan and I was treated like I was the one who had done something wrong. I am very dissappointed in the service and professionlism of this business. Now throughout this experience there have been a few employees that have apologized and attempted to repair the problem. For the most part it has been a mess!

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ER

Erin Dittmer

BEWARE: Sales associates at this location use VERY aggressive and misleading sales tactics. I went in knowing exactly what I wanted to purchase. The man who assisted me took out a pad of paper and outlined my "three options." ALL of which were up-sells and ALL of which were more expensive than what I wanted. He presented these as my ONLY options in a very pushy way- had I not done my homework, I may have gotten suckered in. When I told him I didnt want to buy any of the packages, he got aggressive, not taking no for an answer. We kept going back and forth- me telling him what Id like to buy, and him responding that "maybe I just wasnt understanding" and condescendingly going through his pitch again. It wasnt until my partner stepped in and said "Hey buddy, you heard her- she just wants the phone and the plan" that he finally huffed off and did what I had asked him (that is, sell me the phone I wanted to buy). I saw similar behavior from several other associates on the floor. I understand that everyone has a sales target to meet, but these kinds of tactics are rude, dishonest and predatory. Shame on the manager of this store for putting such pressure on the associates. I wont be returning to this location, and would encourage anyone considering shopping here to 1) do your research before and walk in knowing what you want/ what the price point is, and 2) bring a friend to back you up in case a sales associate gives you a hard time.

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SH

Sheri Ratz

I went into this store tonight to buy a new smartphone. It only took about 5 minutes before Tony came over to wait on me. Didnt exactly have my heart set on a particular phone . I had done some comparisons on the phones they carry so I had an idea on which phones would be in the running. Tony explained the differences in the phones to me. He wasnt the least bit pushy and spent a lot of time with me, since Im not the most tech savvy person around. I knew what the prices were on the phones and the deals as well so I would know if I was getting a good price. The price he gave me on a higher end phone with my trade-in ended up being fairly close to a lower end phone I was considering. It was a very good experience and I would recommend this store to anybody. I had also been in several times with questions and difficulties with my previous phone and was always treated well and the problems were always solved in a short amount of time. I read a lot of negative comments about this store and Im sure that not all the salespeople are as good or as knowledgeable as Tony. Maybe you could talk to a different salesperson until you find one you like. Just wanted to let you know that not all experiences at that store are bad.

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DA

Dan L

Rude and less then helpful. Tell you one thing then do another and try to get out of what has been asked many times. I asked them to call corporate for a better solution as I was not happy when I was offered a flip phone to replace my iphone.. They agreed to call and the rep went in the back, was there about 15 min, then came back with the flip phone suggestion. I asked if he called corp. he said no this was an in store idea they had first. Finally I got to the manager, he was also not that helpful and still refused to call corp. I would have called right then and there however my phone did not work. Then finally we get the insurance coverage for my phone that the rep missed and did not understand how to read and my replacement was sent to NY further delaying the receipt of the phone by a day. In the end we did finally get things somewhat sorted out but if you can find a different store I would recommend it. I heard other managers and staff being rude to other customers. You know its bad on a Sunday morning when there is a line of 20 people waiting outside all upset about their phone/service or how they have been treated.

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JE

Jeff Snyder

So first the costumer service in this store is terrible. I went in and got two new phones with a by one get one free deal. I got the 64 gb phone and the sales person explained that I would get a 650 rebate card to use towards the phone. So after a lot of run around to get the rebate submitted I finally received my card. I went in tonight to pay off one device. I was told my balance was much higher than what I was showing was left. The salesman stated that taxes dont show up on that and that the payoff was 749. I said ok I will put the card towards the phone and pay the rest with another form. He said I could not do this. To pay off the device it has to be all in one transaction. I feel like Verizon is dishonest with their promotions and that they are ultimately hoping people loose their cards during the time frame they have to wait. Once I get this all straightened out I will never go in this store again and I may leave Verizon all together.

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KA

Karen Sweikar

If I could put a ZERO I would!!!!! Absolute waste of time to go out there. Have had my Iphone for 7 months and have never been able to send emails from my phone. Could receive them but just never had the time to take to go sit and wait at Customer Service out there. Today I went, thinking it would be SIMPLE. Waited 30 minutes to see a Rep, if you can call him that! Once I did, he looked at my phone, looked at a few settings and then "tried" to send an email from my phone which he received the same error I have been receiving. Basically told me to go home and change my password and if I still had issues, call Apple tech support. Came home changed my password and still error message. So I chatted with a tech support at Apple and all I needed to do was delete my email account and reset everything. Thank you Verizon for an absolute awful experience on my only day off this week.

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