AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	2640 W Schaumburg Rd, Schaumburg, IL 60194, USA
Phone:	+1 847-798-8060
Site:	att.com
Rating:	3.5
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–6PM

Location

Photos 14

Reviews 16

Kaykhosro Khavarian

Worst possible location Ive ever seen! Even the clerk at 7eleven will acknowledge your presence. Walked in 3 employees all saw me & didnt even care, "forget about a hello"! Three employees assisting two people who were together!!! I waited for 10 min before a female employee walked out of the back & didnt bother saying hello/hi as i waited behind the counter in front of her. She proceed to apply lipgloss as I stood in front of her watching then stated "How can I help You?" I was done right then but still asked my question to make another change in the recent service I had changed at different location yesterday. At this point I wasnt surprised to hear that they couldnt help me & I have to call or visit the same location as yesterday!!! She didnt even bother looking into it by asking for account info... Anyways, Worst possible location (customer service) DO NOT BOTHER VISITING!!! If all AT&T locations were managed like this I would advise shutting down all AT&T operations!

Maggie Beegan-Royston

I couldnt believe it! I needed to take my daughter to the AT&T store because she needed a new SIM card for her replacement phone. We drove up and the store was empty. On a Saturday! How is this possible? The gentleman was efficient, polite and funny. Kind of sweet, even. It was a real joy to have such service! It was clear he enjoyed his job and is very good at it. I believe his name was Marquis. He assured my daughter that her phone would be just as good or better than the one she broke and took the time to ensure everything had been transferred from one phone to the other. It was evident that he cared and that helped her feel better. This is the best AT&T location Ive ever been in. Other AT&T stores (especially those in malls) should look to this one as a gleaming example of how it should be.

Kristen Clackum

I decided to make the switch over to AT&T last weekend. By far the best customer service Ive ever experienced at a cell phone store. I had a lot of questions and Jeffrey walked me through everything and broke down everything for me. He was patient with all the questions I had. Glad I made the switch and found great customer service, thank you!!!

MsTip Prez

WORKING WITH XAVIER IS ALWAYS A PLEASURE☆HES VERY PATIENT WITH GREAT CUSTOMER SERVICE☆I TRAVEL OUT MY WAY TO DEAL WITH ONLY HIM DEPENDING ON WHICHEVER STORE HE AT...KEEP IT UP "X"

vignesh t

Horrible store employee reception. Didnt acknowledge entering into store. Didnt give an ETA on the request. Find some other store near this location.

Kevin Eichelberg

Came here to get my SIM card trimmed. Relatively short wait time and FANTASTIC service. The employees were a pleasure to talk to and work with.

Adnan Paryani

Worst experience ever . They dont know what they doing . The manager at that location got no type of experience to deal with there customers .

Dimitar Stoykov

I can not believe that employee in AT&T store doesnt know the difference between Router and Modem ???? Seriously guys!

Ankit Patel

Very helpful store manager willing to go above and beyond.

Cary Friend

Very helpful. Had to wait for a rep but it was worth it.