Verizon

Category:	Cell Phone Store
Address:	668 S Rand Rd, Lake Zurich, IL 60047, USA
Phone:	+1 847-438-4119
Site:	verizonwireless.com
Rating:	3.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 20

Reviews 22

Steve Libby

My previous review defended this store, but now I get it. Got 2nd replacement phone that had the same charging issue as the the last. Clearly some sort of design defect, but I digress. Went to store, they ordered me a new one which was shipped the next day to home. Must have been too close to closing (7:15 PM, close at 8--store had ONE other customer) because when I came in with phone to have all the information transferred over, the customer service rep at the store said he would only transfer the contacts, everything else would cost $10. Which was not how it worked the last time. So yeah, come next May, Ill be seeking new provider. Im told theres just a 1% difference in all of the networks, and really we spend 99% of our lives around a major metro area--so coverage isnt a big issue around here. Verizon still manages to have dead spot driving down Old McHenry Road anyways, right?

Kelli Claps

Day after iPhone 6 came out went shopping and store was not too busy. Only 5 people ahead of me (approx a 20min wait). Waiting 2 buy 2 iPhones and had to use the wash room. Store manger closed the bathroom to the public that day said it was too crowded. There were only 5 people ahead of me and I had checked in. It was not too crowded but yet I now had to get in my car and leave find a public bathroom and then come back. Who ever hired this guy to be a Store Manger better check in on this guy, because he is not representing Verizon well at all. I left and did go back. I have a corporate account with 6 phones and this so pissed me off, especially with the way he handled it. The person who said no to the bathroom was the store manager himself.

Andrew J. Santucci

Nothing against the store itself really... but, I felt like I was pressured not to return my device and the staff seemed to search for reasons why I shouldnt be able to do so. At the end, I did what I came to do... but, left with $100 bluetooth just to try and ease the arrant disappointment in the room. My guess is this location closes in the next few years... large retail space... hardly any customers... cant imagine the rents cheap. Only salvation would be if it is a corporate store (not franchise). Gave the store two stars (versus one), because the staff was kind towards the end. Dont buy anything here, though. You can always find their merchandise cheaper elsewhere and subsequently activate online or over phone, etc.

A Private User

Went several times to this location to purchase Motorola Droid accessory. Met with two salesmen on separate occasions and told by both that they would call me as soon as the item came in. After two weeks I decided to visit the store and found plenty on hand. To add insult to injury I watched 5 idle sales people ignore me while waiting to purchase. I noticed on google job search there is an opening for a Verizon customer service representative. This particular location needs help. Personally, I would fire the majority of that group, too many good people looking for jobs that know how to treat customers. I would go elsewhere if I were shopping for a phone.

A Private User

I was getting a new blackberry here and was horrified with the sleazy sales tactics. Salesman upsold me to a $30 holster (the cheapest) without saying there was already a holster included. Also, he signed me up for virtual voicemail without asking my permission or telling me there was an additional monthly charge. They will try and upsell you on everything without mentioning the additional charges - or worse, sign you up without asking at all. Keep your wits about you when selling this store. Turn down all extras.

Stephen Steeves

Store manager Erin was EXTREMELY helpful and went over and above in helping me swap phones in a difficult business account scenario. Extremely knowledgeable about how to get things done and very patient in dealing with a difficult situation that net-net didnt end up in a significant amount of new revenue for her store. Everyone else I dealt with was also extremely pleasant. I recommend this store 100% and have doubts about the negative reviews, but perhaps management has changed.

jessica Kramer

Promised me a $200 promotion, after 1-2 billing cycles. I paid my bill for 3 months and Im being told by customer service that I was never even eligible for that promotion. The store denies any offer of a promotion. Even the customer service rep. Thru the 800-number said the store was being uncooperative and that I was hustled by them. Had me change my #, when the whole promotion was to transfer my #. Completely ridiculous.

A Private User

This is for the store next to home depot, since there at two close to each other.We bought bionics on seperate occasions and were greeted at the door and helped right away.Very friendly and helpful and greatly appreciated for their help . Highly recommend. Other reviews must be for other Verizon store or maybe its change,for the better

Alex Ryan

They do not know what they are doing. They do not know how to treat customers. The manager is no help either. The service is also too expensive for what you are getting. And yes, I know what store this is. The terrible experience here is why I changed phone services to Project Fi.

Matt Mottier

Big Verizon store. They want to "check you in" immediately, even if you are just browsing for phones. The alarms on the phones went off inadvertently four times in 10 minutes as we were looking at different phones.

Bryan

I went in the store to activate a phone and get a new Sim card. I was in and out of the store in under 10 minutes with the activated phone. This by far has been the best experience I had at any VZW store.

Patrick Dexter

Wanted to see what I could do to lower my bill, manager gave me a response "We cost more because we are the best!" I call BS. Im going to look into second best and save a tone of money.

EG Hessenthaler

Customer service is hit or miss. Ive had both 5 star and 1 star service from their reps. Also, sometimes the wait is nonexistent and other times its painfully long.

Adam Flowers

There customer service was awesome and they are a VERY friendly bunch of people over there. They werent pushy and I was VERY satisfied with my experience there

Aidan Casillas

Terrible, the guy there would not help us at all, and refused to give us any answers to our questions, im switching to t mobile. Bye verizin

Papa Hawk

Traveling from MN. Iphone locked up from itune update. Store manager was very hospitable to assist us in unblocking phone. Thank you V-man

A Private User

Closing time is listed as 9pm here, but store actually closes at 8pm. This should be changed as it caused some frustration.

oapdm

The Verizon store in Lake Zurich has the best customer I have ever experienced at a Verizon store. I am always impressed!!

Rob Pento

Go during afternoon when not busy. At least 5 reps with no waiting. Ebone was very helpful in going over phone plans.

Grzegorz Kuc

The customer service is poor. At best they cannot resolve any problem. I strongly recommend that you shop elsewhere.