AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	430 S Rand Rd #140, Lake Zurich, IL 60047, USA
Phone:	+1 224-231-0116
Site:	att.com
Rating:	3.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 13

Reviews 6

Steph Knudson

I went this store for the first time. The manager was working there alone (his employee had called in sick) and there were a few people in the store for various reasons. He did his best to multi-task and help everyone. While one phone was transferring data, he would ring up another, and then check in to answer questions for another. He was cool, calm and worked as diligently and efficiently as he could but would still pause to answer questions, explain a plan or recommend a product and also be personable and joke with the customers. The stress and pressure that Im sure he felt never showed. He even allowed me to use the store wi-fi to download an app that would make transferring data from my old phone to my new phone faster. Thank you!

mr. morrowin

(Posting from my bfs account fyi. Lol) I went to this store to get my new iPhone I purchased from Amazon. Octavio helped me get the new SIM card in and i had a phone! I had to go back later because the phone would not stay connected to service. He got a new SIM card for me, which seemed to help...until I left the store. No fault of AT&T for the phone being so extremely messed up, Octavio was so nice and helpful both times I was in there! Hopefully he will be just as excited to see me when I go back in today to hopefully set this stupid phone of mine straight!

Danielle Leonardo

I worked twice directly with the manager, Ronald (Ron) M., at the Lake Zurich location. Ron was informative, helpful, kind, and really made me feel comfortable (NOT RUSHED) in the store when I was asking questions. All the while he was able to assist other customers to ensure no one was being ignored. I left the store feeling confident in my purchase and I would absolutely say that I would happily work with him again in the future. Best experience I have ever had with AT&T.

Adam Sokolowski

Absolutely terrible customer service experience. Employee "Charles Johnson" rudely denied me help because I had a tone of dissatisfaction about an issue with my phone. Another customer comes in and when "Charles" introduced himself to her, and, lo and behold, Charles is not his name. Whoever the manager is here needs to address the fact that you have a hostile employee who is fraudulently representing your business.

ROXIE CHO

I have called twice in one week and twice in a day and no answers

Ronald Mokry Jr

Excellent service!