GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	4373 Lawrenceville Hwy, Tucker, GA 30084, USA
Phone:	+1 404-772-6626
Site:	gowireless.com
Rating:	4.1
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–5PM

Location

Photos 13

Reviews 16

Araina Criner

I went into the store on Saturday July 29th,2017 and Mario was VERY RUDE TO ME and kicked me out because I didnt want to answer his question. He asked me what type of business did I own and I answered "My business" and he said "well I dont have to sell you MY phones". ARE YOU SERIOUS?!?! I did nothing but refuse to let him know what type of business I had. First, I didnt know Verizon let the employees OWN and CONTROL who buys the phones and Second I didnt know Verizon hired such RUDE and horrible managers. There are 3 cameras in the front of the store that seen and heard it all! I advise Verizon to look at that tape! I will also be contacting Verizon until Mario is REMOVED because he shows no customer service and him kicking me out of a store just because I refused to tell him what type of business I OWNED is just pure cruel and if Verizon keeps him then I will remove my entire business account as well as have my family and friends switch. My family is outraged by Mario and his actions which was uncalled For. When I asked Mario for his Business card he declined and said Verizon dont give them out and thats when I snapped! Ive had it with his rude, inconsiderate, NO CUSTOMER SERVICE SKILLS having self! I advise EVERYONE NOT TO GO TO THE VERIZON STORE ON TUCKER AND PLEASE GO TO THE VERIZON STORE ON LAVISTA. (Just 2.3 miles down the road) I will NEVER EVER respect nor go to that Verizon store again until he is removed! That guy isnt what Verizon is about, he is everything Verizon DONT represents. Mario you NEED emergency customer service skills classes! Seriously.

Modu Feyisitan

I have never written a review before for anything, but my experience with this store is unbelievable. Giving one star cause I cant give zero stars. Do not come to this store. Theyll give you the runaround even when the mistake is their fault. The manager will not call you back. Hes always "not in yet". Theyll take your name and number and you wont hear from anyone. And the regional manager, Antoine, is just as unhelpful. They seem nice enough in store until you see your bill. Very dishonest set of individuals. Even down to giving you fake phone numbers that they call "2nd tier support". Bogus number, doesnt work. Thankfully, corporate was able to fix it, even he was appalled by their shady dealings. Go to an actual retail store, there seems to be more accountability there.

Meg Thomas

Got the 4th new phone for my family (finally time for teenager to upgrade)in last 2 months and still the best customer service in house, ever. EVER!!! Mario and Kai are too notch. Never rushed. Full of i formation and honest advice. *Did push the monthly special of course, but thats their job for bonus commission. Took time to set each phone up, make sure everthing transfered, and even went out to sit in our vehicle to connect the blue tooth hands free link!!! Truly truly the 2 best salespeople and professionals I have come across ever. Since like 1989 when customer service meant something. Kudos to Verizon/Procom for hiring these two!!!! Thomas Clan appreciates you

Winston Sizemore

Stay away from this store! If you do happen to go in DO NOT Buy ANYTHING from a Female Employee named KAI. She out right lied to my face on more than one occasion. Bottom line is that dealing with her cost me hundreds of dollars in extra charges on my account. She promised that my upgrade would not cost me a penny more. She seemed professional and nice but that was an act. When I called her out on her mistakes with my account she called ME a Liar. I hope your commission was worth it Kai. Hopefully people will heed my warnings and avoid Kai. She is dishonest, Bottom Line.

serena muhammad

Mario was awesome I hate dealing with phones! Ive had about 50 so far-the phone destroyer! No joke broke 2 in the last month switch from t mobile becuz my calls always drop Mario took his time with me and my 52,000 text message that needed to be transferred no pressure I used wiify got work done saved money on a new phone ! 1 year warranty for $60 screen protection /replacement and switched my plan for the same $50/month price. Ok Verizon ur the 3rd carrier I had super Mario rep served u well! The wait is worth it, go go super Mario!

Stacey G

The store manager Mario is absolutely amazing....from the moment he smiled and greeted me at door I knew I went to the right place...he was patienr, thorough and answered all my questions..Im comfortable and loving my new service.....if you visit this store ever ask for him but dont hesitate on his staff ....they are awesome as he is....Im sure they were hand-picked.... absolutely love this store and its clean and positive environment

Kairo Espinoza

PLEASE AVOID THIS STORE AT ALL COST! Sales people only want to sell things just to make their commission and are not really really trying to help the customer. In general very rude and unhelpful and I even heard one of the sales person use a very inappropriate word in Spanish to an older gentalmen trying to explain why the phone he wanted was not very good choice.

Elizabeth Grimes

My consultant was awesome! He helped me out of a difficult situation with my phone and I left with a big smile. His name started with a Q....sorry I cant remember, but he was helpful and very friendly. It was a refreshing change from what I normally experience with customer service in general!

Alan Reed

Great customer service before and after purchase. All of the staff continues to be very helpful. Its great to be able to walk in the store and get person to person service instead of having to go through several prompts. I would recommend this store to all of my friends and family.

oliver price

Great place and people. Always super helpful, knowledgeable and nice. Every time I come here i get more than I expect in the way of customer service and product knowledge. I would definitely recommend to anyone to come see Keane and his group out here in Tucker for their phone needs.

Mark Quinette

Mario helped me with an upgrade to my new Verizon Galaxy S7 and Samsung Tab E. The whole experience was smooth and easy! He helped me with numerous technical questions and customized the my devices to suite my needs perfectly! Thank you Mario and the whole team at Cofer Crossing!

Rosa Maria Tepezila

Hut buen servicio, en esta locación nos ayudaron a crear nuestra cuenta y solucionaron todos nuestros problemas. Gracias

Jerimiah Easley

Great customer service, bought a new phone and they made it so easy. I could see that I wasnt the only person to get great service that day. The entire staff cared about their customers. I worked with Kia and she was terrific. I give the place an A+.

arelys rica

Im bad with phones but the young woman was so kind and patient. I took a long time & bought nothing still she never rushed me. I know they work on commission so many would think i am a waste of time, but she did not. If you read this, thank you!

Robert Jones

Ignore any review less than five stars. These folks are legit. Been in a few times and was in and out real quick (always saving a little dough each time). Phillip is the man. Verizon corporate should promote him up the chain immediately.

Tech Support

I run a small a business and often times Im not advanced with technology but Morio is amazing provides a nice experience each time I come by if you visit here ask for him. Consistent amazing Thanks Alan