AutoZone

Category:	Auto Parts Store
Address:	1802 Hwy 138 SE, Conyers, GA 30013, USA
Phone:	+1 770-918-0616
Site:	autozone.com
Rating:	3.8
Working:	7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 8AM–9PM

Location

Photos 24

Reviews 20

H L

Terrible management and store policy, go next door to NAPA. DO NOT GO HERE FOR PARTS. I went in today to return an alternator that I bought for Courtesy Ford to fix on my truck. I came in with the receipt and the receipt of the fix that was from Ford stated it turns out the part was not needed. I was within the 90 days return however the box Ford gave back to me was not the same but the part WAS IN BRAND NEW CONDITION AS I GOT IT it even had the factory sticker. I go in there to be "helped" by the female manager who clearly had the same piss poor attitude she had since high school, yes I went to school with her. She clearly did not want to work that day. She then had the audacity to tell me me it was not the same part. I told her to check the decal and the receipt. Excuse me? I bought the part from this store, she then told me the original box needs to be with it. DUMB EMPLOYEE. After explaining my issue she brings over her manager who we tried to reason with but JUST DID NOT WANT TO DO A RETURN FOR A CUSTOMER. We had the receipt and even got the store manager to state that this was indeed HIS PART but it needed the box? My dad and I left furious. It is no wonder why people tell us not to go to autozone. They want to take your money but wont accept a part because its missing its box. I told him you are gonna short me 200 dollars over a box, which you can simply just put print out a part label for. Again DO NOT GO TO AUTOZONE, SPECIFICALLY DO NOT EVER GO TO THIS ONE. GO NEXT DOOR TO NAPA, they will go out of their way to help you. Keep it up Autozone and surely you guys will run yourself out of business. Most stores will take back returns even without a box as long as you have the original receipt. I will make sure to broadcast this out to the rest of Conyers. Btw, even if you think the alternator did not work or by any chance came back in "non-original condition", they advertise free alternator tests... Easily could of tested for functionality and put it back on the shelf but NOPE, the whole store decided to screw with its customer that day. I will also be bringing this issue up w/ someone who will definitely take care of it.

Jhonny Reach

ahí ay una persona que en realidad atiende muy mal al parecer es puertorriqueña. en las 2 últimas visitas ALA tienda e tenido una experiencia muy desagradable.creo que el dueño debería de llamarle la atención.tiene un modo de atender demasiado feo.yo no vuelvo apararme en esa tienda.pues no Boy a pedirles regalado.pues creo yo que con mi dinero,compró donde me atiendan mejor..deberían darle unas clases de amabilidad.

Gregory Burns

If I could rates this store negative starts, I would, from the employees to the district and regional management, they are horrible!!!! I ordered parts multiple times that didnt come in, no apologies.... I was cursed at by an employee as a manager was next to him. I complained at the regional,wice, level never receiving returned calls. When I called the third time, the woman I spoke to wanted my information again. I told her she should have it and she says shes not going to look up a complaint from 3 Weeks ago. It is obvious they dont need my business not care and Ill never strep a foot in the door of Auto Zone again.

carl burnham

I would had selected 0 stars if it was a option. I called the store at 6:03 pm and ask the salesman about a part that I needed he asked all my car info and informed me hey had the part. I sent my daughter to go buy the part at 7:30 pm when she arrived they informed her they did not have the part in stock but would order it. I called the store and asked about it and the manager told me they sold it at 5 pm I informed het I called at 6 and asked her if they ordered it and told me she would order it if I came back and paid for it. I ask why she did not tell my daughter that and she hung up on me.

joshua matthews

This would be my second bad experience with auto zone! I went by the location this morning on hwy 138 next to the dollar store close to lowes, the stores hours are posted on the door and online to open at 7:30 am! I went to the door at 7:37 am and the door was locked an employee inside looked up at from the counter then just walks off to the back of the store! I have been shopping autozone for years but I will not be anymore! Went across the street to NAPA was immediately helped and had great customer service! I will only shop oreileys and napa from now on much kinder customer service!

june blanche

On the coldest day of the year, my battery died down the street from the store. My sales associate Allen, carried the new battery and installed it so graciously! Thank goodness for AutoZone!

Zena Marie

Order a part for my Cecile on Thursday was told it would be back by Saturday. Didnt come in until the following Wednesday and it came broken and to small. Customer service sucks.

Alex Arzola M

la atención que brinda al cliente es buena

Josie Bunn

When we need automotive parts, this is where we come. We have always had good customer service here.

Andy Wofford

My go to place for automotive parts. Helpful staff, very busy, but often open late

Maria Valencia

Tienen buenos productos

Ed Lyle

Good people that work here, seem to be more knowledgeable than other stores.

david jarrard

could not figure out how to print a rebate slip for the items i purchased