Staples

Category:	Office Supply Store
Address:	650 Ponce De Leon Ave NE, Atlanta, GA 30308, USA
Phone:	+1 404-881-0354
Site:	storelocator.staples.com
Rating:	2.9
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–8PM

Location

Photos 100

Reviews 27

John Saunders

Talk about no customer service. Try calling the store and you will be on hold forever. If they do pick up these fools cant even transfer a phone call. Then when you call back you wait 10 minutes for someone to answer. The attitude of this company is please go shop somewhere else. Update I was forced to try and use them again to get labels I needed last minute. After an eternity on hold I was again told they have no associates available to help me. These people could care less about you as a customer. Get your act together Staples!!! Staff the store properly with people who care at least a little bit. The people you hire arent very bright or motivated. You get what you pay for in employees, and it seems like most of the Staples staff just got fired from their job at McDs and got hired by Staples. I doubt anyone from Staples even pay attention to these reviews and horrible feedback

Christina Pugh

Oh my gosh. Where to begin? I should note that I primarily use this Staples to ship my mail. Every single time, Jasmine is so unbelievably helpful. She is fast, courteous, knowledgable, and gets everything done correctly. Ive probably shipped - I dont know.... 15? 20? Packages here now in the past 6 or so months, and each visit is equally as pleasant as the last. I have tried to go to other shipping stores while running errands, and everything seems so disorganized and slow and crowded in comparison. They offer both UPS and USPS mailing and all of my packages have arrived safely and quickly to their destinations from this location. If I could give 10 stars, I would. Oh, and, Im done trying to run through other stores to ship. No matter where I am. Not even worth it!

alan waugh

I returned an item that was paid for on my visa debit card. My reciept plainly shows "debit" transaction. When I referred to the GM of the store he said the register only allows them to return as credit. This is fraud and misrepresentation. Especially since the back of their receipts plainly says your refund will be given by the same method of purchase. He then stated that I made the purchase with my debit card but it was done as credit. I said why does my receipt show "debit" and he said thats just the kind of card you have. The inability to understand banking and his companies policies were very upsetting. Furthermore the level of customer care and ability to want to resolve the problem was ZERO. I will not be shopping at this location again.

Yvette Natalia

I am writing because I witnessed great customer service to a customer that was very loud, impatient, and even belligerent and one point. It takes nothing short of sheer patience to continue helping someone with a smile that uses profanity when addressing you. The young female seemed to ignore all the anger and help the lady and even managed to say thank you come again at the end. Although I dont agree with the Copy center employee to continue helping this lady after her horrible display I DO COMMEND her for remaining calm and having enough composure to silence the lady and get her out of there. Once it was my turn I was greeted with a smile as if nothing ever happened. All I could say inside was WOW! Great job Staples!

Jonathan Agne

The check out line always takes longer than 8 minutes. Everytime you need to check out, Whether you are next in line, or 4th, all the employees stand in the print center watching the Que until it reaches a magic number in length and then lazily scuffle over to the next register which is usually broken in order to just make you wait so they can take your credit card to the only functioning register to wait until that employee is done with their customer to charge your card. I would recommend going ANYWHERE else you can. I swear, If one more employee rolls their eyes at me im going to throw up. What happened to professionalism?

Albert Heusenstein

Wish I could give them zero stars. Asked printing department how I can do a poster and they said have no idea and told me go on website. The website has no proper information. If they dont like working or helping customers they should quit. Low life employees that dont care! I will not do any business with Staples in the future. This is the reason online business have taken off because lazy employees who wanna hand outs.

Professor Anime

Complete waste of time. The staff were completely incompetent and unhelpful. They played transfer tag with each other when I had very basic questions about printing services, where I was even transferred back to the same people twice. They mumbled over the phone, were unable to actually complete my order, and transferred me to customer service without answering any questions about printing.

Jason Burnett

They took Staples and crammed all of their old stuff into 1/3 of the space, changed the lighting to some harsh blue-white LEDs and the entire place is uninviting and basically the antithesis of what I used to like about Staples. I have been going half an hour out of my way to find another staples since this one seems like "mini-Staples-light" in a cold, calculated, and sterile way.

Charles Wilson

They will purposely sell damaged electronics. They are all in it together. The weekday morning manager keeps the bad stuff in a different place so he can access it quickly. Be very careful about how you deal with these guys if you must! Good Luck :-(

Lula Gilliam

Customer service at this location was excellent. Darius in Tech Support was courteous and helpful. He and Lynn were able to identify the problem with my internet which definitely made my life easier.

Brendan Davis

They sell stuff like all other Staples so expect the same variety. What sets this store apart is a staff that seems to have no interest in their job. Needs significant improvement.

Matt Slotten

Called to ask a very simple yes/no question - waited 5 minutes to speak to someone who had no clue, then transferred to wait indefinitely. Customer service is dead - shop online

Michael Hudson

The worst experience every. The print team is slow, incompetent, and extremely unprofessional. I will never go there again nor send anybody there.

andy kaefer

Terrible service. Waited 3 minutes to get someone at the store. They will not help me print my document over the phone.... whats the point?

Mary Plissey

Selection is not great and service is terrible. Employees dont know the inventory and have to ask the manager for all of the answers.

Jones Smith

Was just on hold for 8 min no one ever even answered the phone. Not any better in person. Awful customer service consistently.

Eboni

Employees not thorough in their knowledge of supplies nor services. Always backed up print jobs. Always broken machines.

Anja Weninger

Great experience with the Easy Tech Team !!! Thanks Chris for your professional help in fixing my sons computer.