Lightning Powersports

Reviews 4

JO

Joe X

When I get good service I am the first in line to shower someone with compliments, likewise, when I get bad service youre going to hear it. This is the first time ever, and hopefully the last, I have posted a review on anything. I would have to say my service experience with Sky was hands down the WORST I have ever had, with any dealer or repair shop, bar none in over thirty years of motorcycling. The communication and follow-up was awful. In January 2015 I went to Sky to look into purchasing a used bike. The new (according to him) sales manager was going to look into something for me and said "Youll hear back from me by the end of the day". I didnt. Two days later I called and refreshed his memory regarding our conversation. He said "Yep, I have your number right here (read it back to me) let me check on this and Ill call you right back. I never heard from him again. It should have been a red flag. A month later I brought my bike in for service. After handing my keys over I absolutely could NOT get a phone call returned, on several occasions resulting in a 30-40 minute drive each way out of sheer frustration to find out why no one would call me back and what my bike needed for repairs. I lost count of the "Let me check and Ill call you right back" after gawd knows how many times I called to check the repair status with no response. My bike was at Sky for three months for what started being quoted as a four hour job. I know things happen so I try to keep an open mind. After the first month of no one looking at my bike or any contact at all, I went to Sky and spoke with the service manager and asked what I needed to do to get a phone call returned and explained I could be patient if there was some communication. After about the six week mark Ill accept partial responsibility for a small portion of the time as I had agreed to wait until a used part could be sourced, and ultimately never was. At the three month mark I called and spoke with the service manager and asked him to put the plastics back on my bike and I was going to pick it up the following week. He asked what I was going to do with the bike and I told him I was taking it somewhere else. The day before I picked it up I called him and asked for the balance of my repair bill. When I arrived the bill was presented at $200 higher than quoted the day before. I was told "I guess I didnt add the last page. "Sorry about that, partner". I went outside to take my bike and it was FILTHY. I asked the service manager if my bike had been left outside? He replied, "No, its been in the shop". I said "look at this" (dirt). "Sorry about that, partner." There was dirt and sand splashed up under the bike as though it had been out in the rain. Dirt streaks were streaming back from the front axle and fork as though it had been ridden through mud. The swing arm was dirty and there was more dust under the windshield and dash area than I would imagine would have been from sitting in the shop. The bike was very clean/detailed when it was dropped off. Im shocked the management would allow a bike to be returned to a customer in this condition, Most repair shops wash bikes after repair work as a courtesy. As a result of my experience I contacted one of the Sky salespeople via text and received the reply "Ya Idk Bud Sorry to hear that" ***. I asked the salesperson for the president of the companys name and contact information and you guessed it, no reply. While I didnt expect anything to come of it, I would hope the person who signs the paychecks would like some feedback on how his business is represented. I can only hope this whole three plus months mess is/was an isolated incident and all of the bad customer servicing was over in one fell swoop. If youre reading this Mr. Sky Owner/ President, Id be happy to talk with you. ***A word of advice to those in the service industry, dont call people "guy, chief, partner, boss, sport, bud" etc. Its super tacky. If you dont know someones name, ask.

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GR

Greg Bliss

I can not believe the ignorance and rudeness of these people. I sent my wife in for some air filter oil that I called ahead to get pulled, She wanted to buy me a new set of gear for Valentines day. They said we do not stock that brand then walked away. All they had to do was pull the Tucker Rockey book out and show her some gear. ( any sub prime parts person would know to pull out the Tucker Rockey book) That is a potential $250 sale blown. No to mention a Yamaha shop NOT stocking Yamaha parts. The exhaust gasket from a YZ250F as been the same one for over ten years. It will not bust your stock budget to keep one or two ( coast is aprox $5 ) on the shelf. They again disapointed me when I called to get Jets for a Yamaha you know from a YAMAHA dealer and they said, We do not stock jets. But your a Yamaha dealer correct? Yes sir but we do not stock jets for them. Dont forget that the 250 F was still a carb based bike up until 2013. I do not want to wait 5 to 7 plus days to pay retail on a jet that I can get online in 2 at 50% off. Come on Bike shops You need to pull it together. You are losing money hand over fist with this piss poor customer service and bad attitude. That will be the very last time I give you a chance. I have shopped at that store since I was a kid. That means I have spent money at this location for over 30 years. Good luck to you and maybe teach some customer service to your staff

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FR

Frances Hillis

I bought a scooter there today, and feel I must share my experience. First off a well mannered, very patient salesman named Doug answered quite a few questions over the phone before I ever went in. I had sold my car the day before and had yet to replace it, so he drove 45 minutes through heavy traffic to pick me up. He knew all the answers to my questions and even had some suggestions which made my end purchase perfect and saved me a load of trouble. I met the owner while there and he was as kind and thoughtful as well. We talked about eventually upgrading, but both agreed my selection would be perfect for what I needed now. And it IS. There were no overbearing sales tactics, no pressure. The staff were honest and helpful. The paperwork was simple and the transaction was completed quickly, so I got home in plenty of time to finish packing for a trip to the Keys, with my new beach mode of transportation in my favorite color, tank full of gas on their dime, and a lot of fun to look forward to. This place is fabulous! Thank you Doug and Scott. You won a customer for life!!!

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A

A Private User

Amazing prices and excellent customer service - that it what all customers are looking for and I found it at Sky Powersports. Lorin - Salesman extraordinaire. From the first day I met him until the day my new bike was ready for delivery, he answered all my questions, gave me all the product information I needed and went over and above to ensure I was taken care of. Being a rider himself, he really knows what he is talking about! He even referred me to an Insurance Agent that beat all the other quotes I received ... thanks Lorin. Bob - the Owner. Was a pleasure to deal with and really did everything to give me the best deal possible. It wasnt just about making a sale, it was about making me happy. Chad - the Manager. After deliver, he quickly rectified a few small issues I had to my total satisfaction. George - the Parts Manager. He really knows his stuff and got me all the extras I needed. Thanks everyone for making my purchase experience an outstanding one. I would not hesitate to recommend this remarkable dealership to anyone. Elliott

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