El Dorado Furniture - Coconut Creek Boulevard

Reviews 3

RU

Russell Brown

Hello, I just wanted to share a HORRIBLE experience as a customer had explain why I will NEVER shop at El Dorado EVER again. A couple weeks ago, we stopped in the Coconut Creek store. I saw a very nice looking bar. There was an ad brochure on the bar. The back of the brochure showed a three piece set for $1800 and change. However there was no picture or description of what was included in the three piece set. So, I asked the sales lady. She tried to look it up on her phone and was unable, so she brought us down to the office so she could ask the "manager". She returned and said the manager said three piece set included the bar, the back bar (hutch) and one chair. We went back to look at the items again. I physically touched each of the three pieces and asked if she was sure it was those three pieces. She said that was what the manager told her. She also said she was shocked at how low the price was and it may be an error, but if we bought it that day, they would have to honor the price because the manager said it was the price. This Monday, I looked at the invoice to call and schedule delivery. It was then I noticed the invoice only said a bar and two stools. I called the sales lady to schedule delivery. I also mentioned the invoice and wanted to assure I was getting the three pieces I bought, not a bar and two chairs. She reassured me the three pieces were what I bought. Delivery was scheduled for 10-1 yesterday. Yesterday at 6:55 am, the delivery driver called and asked if they could move it to 8-10 am. As we are not moved in the house yet I woke my wife up and told her to go to the house to wait. At 10:30, no one had showed up. I called over the next three hours to try and find out where the delivery was. Each time the person I spoke with assured me they would get an answer and call me back. I never heard back from anyone. I had to keep calling back. The driver finally arrived at the house at 2:30! Also, the things delivered were the bar and two stools, not the hutch. I called the sales lady who said there were no managers in the store, so she would have to call me back. I explained the driver was at the house, and I would not accept delivery without an answer. She gave me a phone number to call. I called and spoke with Sergio Dalupo who said he would check into it and call me back. A few minutes, I was called back by Nick Simon. He stated he was the manager the sales person had spoken to the day I bought the set. I explained the situation to Mr. Simon. He could care less that I was given false information. He basically threw it back on me that I should have looked at the invoice. I explained several times that I was told that I was buying the three pieces which included the hutch. He had no response other than I should have read the invoice. When I told him I spoke with the sales lady the day before and she assured me I was getting the hutch as part of the set, all he said was that she was wrong. Not once did Mr. Simon apologize for the issue, offer a solution, or try to resolve the issue. He was more concerned in blaming me for not looking at the invoice the day I bought the set. I also told him about the delivery issues. Once again, his could have cared less.

JA

Jason Solenske

Went to Coconut Creek store last week to purchase dining room set. Sales staff very friendly and found what we wanted. Problem came with the delivery. They left message asking to call back to confirm delivery and time. When I called number the person barely spoke English and said they had no record of my transaction. After putting me on hold 4 times I hung up and called the salesperson. She said everything was confirmed and the warehouse would call me back shortly to give time, she told me between 1 and 2 pm. No call from warehouse came that day. The next day at 8:30 am a delivery person called speaking minimal English and said they would be there at 9 am ? a lot different then the 1-2 pm time frame given by salesperson day before, luckily I was home. The drivers got lost and called 4 times, I repeatedly gave him directions and waited outside my house for them. I am open minded and understand that people speak different languages, but when you can not communicate with the customer this is a problem. Strike one Today I went to one of the Miami stores to purchase a console we wanted but the Coconut Creek store said they shipped this style to Miami. So we drove one hour to verify this was the one we wanted and purchase it. We had received a coupon for $100 dollars off purchase. There was a minimum purchase of $999, but I explained that last week we spent over $3200 on furniture and if we could use coupon on console we were going to purchase today for $200. After speaking to her manager she said they would be able to do it for us. (To make the sale). Once we got to checkout they said no? I asked the manager who had just approved it moments before to salesperson and she now told me no? I have been in retail management and have made exceptions for customer satisfaction, especially good spending customers. Another manager came from a back office and said no and walked back to her office. We bought the console, but for the amount of $100 you have lost a customer for life, if that is how you WOW customers like your signs says, that is poor. I asked the manager if she had ever read that sign as she strolled back to her office probably for a good laugh. We have family coming to visit and are looking to buy furniture, we are clearly now steering them away from your stores. Strike Two There will not be a strike three, or it would be shame on me. Lesson, if you would like more business and happier customers you should have a more customer friendly management team and put as much investment in your delivery service as you do in your stores. But maybe you guys deal only in numbers and not quality. It is ashame to pay top dollar for merchandise and get crummy service. If you are looking to buy from this company be aware some of the same things may happen to you. Good service is told to few, bad customer service is told to all.

TI

Tite Dri Industries

We bought our entire office furniture (chair, desks, conference room furniture etc.) at store number 16. When we received our office chairs, we realized that one of them had a defect. It made a very loud cracking sound every time I shifted my weight to either side of the chair. I called customer service and spoke with a customer service representative named Elizabeth who was not willing to help so I asked to speak with the customer service manager called Yuli and her response was that they do not cover this defect and that the company that has to cover it is the manufacturer of the chair. After 3 weeks of continuously going back and forth with them, they claimed that they have tried to contact the chair manufacturer but they are not answering them. Finally, one month after my first communication, they told me that "the manufacturer does not cover merchandise that is commercial or business use". I am not sure what this means since this is office furniture. I tried to call their corporate office and there is no way to speak with anyone there. I have never received such a bad service from a furniture store. I explained to them that I did not want a refund, I just wanted the chair to be swapped for one that does not make the noise. My personal experience was very negative. I will never purchase any furniture from this company again I would not recommend this company. Very unsatisfied with their customer service. 02/06/2017: After sending my review I received a response from El Dorado apologizing for my negative experience and claiming that they wanted to learn more about my case. A couple of weeks after posting my review and sending my email as they indicated, I received a call from the customer service at the location where I purchased the chair letting me know that their corporate office approved the exchange. This morning I received the new chair that has no issues. Even though my initial experience from their customer service team was negative I have to admit that they came through at the end. Thank you!!