Category: | Bicycle Store |
Address: | 1812 Marsh Rd, Wilmington, DE 19810, USA |
Phone: | +1 302-475-7433 |
Rating: | 4.5 |
Working: | 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 10AM–5PM 11AM–5PM |
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Natalie McMichael
Walked in looking for a Giant road bike for my husband. When we asked for the model we were interested in, the person helping us didnt have any idea what we were talking about. He walked us over to the rack and said - heres what we have, let me get the catalog. He proceeded to ask our price range then hand us the catalog while he and another employee shot the breeze with another customer. We decided to leave as we werent being given the time of day, to which he lets us know they can order anything we want, including 2018 models. Out of nowhere the 2nd employee asks what were looking for and then informs us they sold everything during a large sale the weekend before. Not one time did either employee tell us about other brands or models or volunteer any additional information. The sign on the door says under new management - I shudder to think what it must have been like before. Very disappointing.
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Andrew Dobson
Great shop, great staff, professional service and lots of attention to detail with maintenance and repair. Its one thing for ownership and staff to sell bikes and apparel, its another thing for them to have a passion for cycling and a desire to see peoples lives enhanced through the sport. With the sport of cycling greatly enhanced by emerging technologies, Brandywine Cyclery stays on the cutting edge of new bicycles, apparel, and electronics. A great floor layout, with everything from entry level to high-end well represented and in-stock. The shop has great relationships with the brands that they sell, so anything special ordered arrives quickly and is assembled by quality mechanics. A+
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Lon Cardon
I must have about 20 bike shops close to me, and I checked out all of them while I saved up to invest in a specific custom bike. I finally went further afield and found Brandywine, about 45 mins away. I am glad I did. This was my first custom build, so I had many questions. Matt answered every email quickly, expertly and non-judgmentally, and he was accessible in the shop each time I visited. The shop feels knowledgable about every latest development, but also friendly and casual. No sales-mode. I started very excited about this bike. I left even more excited. This is what a local bike shop should be. Its now my LBS, even though its not so local.
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Robert Chandler
GREAT SHOP...I have bought several bikes here and sent a few friends. GREAT service even when I have just walked in. They have ordered special items I have wanted and get them in-stock within days. It is kind of a high end shop but that what you want in your LBS (local bike shop) We have gotten up many Saturday mornings to go hit the trails and something is tweeked on one of our bikes with a quick trip to Brandywine Cyclery its fix it up. The Whole staff is knowledgeable and ready to assist...happy trails all.
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Ted Faron
All I can say is "Wow!" What a shop...from start to finish of a high-end road bike purchase these folks provided the best advice, least bro attitude, and best value of any bike shop I visited in the area. The fitting was crucial and Matt made some very welcome changes to the fit on my previous bike. I appreciated the honest advice on the best bang for the buck wheels, drivetrain, and power meter options. Keep up the good work!
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Gibbs Tolsdorf
A standout amongst bike stores, and I have been to a bunch of them all over the US. For one, these guys actually ride bikes, but they dont have the "higher-than-thou" attitude so many places pour all over you. They are open, honest, and knowledgeable. My whole family has purchased from them, even though we live 30 minutes north of the store. Go to them, get stuff, be happy.
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Jared Hufnal
This is a first class shop with quality employees. Chip is a very knowledgeable mechanic who is always willing to answer questions and supply parts for DIY maintenance. The sales staff is also helpful and makes the search for a new bike a low pressure experience. I would recommend them especially to someone looking to buy a Specialized bike.
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Phil Pastreich
I highly recommend Brandywine Cyclery. Weve purchased road bikes for my wife and I, mountain bikes for the entire family as well as cycling gear and accessories. The staff is extremely knowledgeable and helpful - they spend time with you so you end up on the right bike for your needs.
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A Private User
I couldnt agree more with the above comment. The staff are all pleasant and willing to answer questions. Some other bike shops in town lack customer service, but definitely not Brandywine Cyclery. This will now be my number 1 bike shop.
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Jeff Wolf
Thanks Matt for restoring my Venge to her original beauty! The bottom bracket rebuild has her running as smooth as butter, and as quiet as a baby sleeping. What a great ride on a beautiful Specialized bike! Great job!
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Daniel Miller
This shop provided great customer service. They let me test ride a few different bicycles before my purchase. I plan on going back to them for maintenance and other bicycle related products.
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A Private User
inferior repair work; overpriced labor, pleasant doesnt help when you are overcharged or sold the wrong bike. will not go back.
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Karlis Ivansons
Bought my first road bike used from the owner. He was very nice and showed me a little about bike repair and maintenance.
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Kevin Donnelly
Everyone is super nice and helpful. Great selection ( especially Specialized)
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Geoff Doyle
Great shop, really knowledgeable and friendly staff