Mile High Honda

Reviews 3

JO

Jon Lakoduk

I located a new Honda online through TrueCar, provided by my lender. I started working with Daniel, who was most excellent through the entire ordeal. I arranged to travel from ND to CO to pick up the vehicle in the color scheme I wanted. He got busy getting all the accessories added to the vehicle to ensure I had a quick turnaround. Then came the block heater, I requested a block heater be added before taking it back to the cold north so it was covered on the new car purchase instead of an added item later. The block heater was added to the order the week prior to my visit. For some reason, the service or parts department did feel it necessary to order said block heater until the day before my arrival. Which isnt a huge deal as a block heater is relatively straight forward to install. I received a phone call from Daniel at 9am on the day I was to pick up the vehicle with an updated time in which it would be ready 2 hours later. I arrived in time to complete all the paperwork and get in the new vehicle and drive away. The finance manager was busy on the other side (Acura) and no one was available for 45 minutes to process the purchase. (G was also great; when I actually made it to see him. Took about 7 minutes.) During this time, I was notified the tech was having some problems installing the block heater. I was later told second hand from the service department that they were having problems with the wiring harness. It is worth it to note that techs should be nowhere near a vehicle wiring harness as the plug has its own 120v cord that is secured via zipties in place to the lower grille. Long story short, once they had my money for the vehicle; it appears that management did not care that it took 5.5 hours to install a block heater. A small inconvenience if I was local; however, it ended up costing me another night in Denver. I finally left at 2:30pm, frustrated but in the van I ordered. I cant stress enough that Daniel did everything he could do in his power to help. Good guy. The problem is in the service/part department and all the managers associated with this business. After all the struggle, no one besides Daniel came to apologize or ask for feedback on what could have been done better or different. Hey Mile High Honda management, pro tip: You could have avoided all of this by being more involved in the transactions taking place. Trust your sales staff to do their jobs, but make sure you support them and ask if they are having any problems. Daniel said this was going to put a weird funk on the rest of his afternoon. He was awesome, everyone else was off their game. (If they had any to begin with.) Get it together. Pick a different dealer, its not worth the hassle.

JU

Julie Pearson

Brenda Baldelli pushed very hard for me to write her a positive review and name her specifically within the first two weeks of purchasing my car. I had a neutral experience bordering on negative, so I wasnt going to write anything. Im glad I didnt, because a few weeks later it became apparent that the dealership was full of people just waiting to give me the run around on the small matter of actually getting the TITLE TO THE CAR to me. On the day of sale, Brenda told me the title would be sent to the county dmv, and made a joke about how the incompetent county workers probably wouldnt have the paperwork ready until the very last week so not to go until my temporary tags were about to expire. Imagine my surprise when just a few days until the deadline the county still had not received the paperwork, nor had it ever been sent to them. I called the dealership looking for an explanation, and was told I would need to speak with their title person. I was transferred to a voice mail box. I called back and got a clerk to tell me the title was sent to me via certified mail (not to the county). I had never received this certified letter. The clerk was able to find a tracking number, since the title employee still hadnt gotten back to me. I ended up leaving two or three voice messages for this mysterious title employee at Mile High over the next few days, while I had to work with the post office to find this missing mail. Thank goodness I figured it out on my own, because it has been a few months and the title person still has not returned my calls. I also ought to mention that the one time I spoke with Brenda during this process, she accused me of making up the fact she said the title would be sent to the county, essentially said it was no longer her problem, and rudely gave me the brush-off back to the voice mail box. I probably wouldnt be so upset if Mile High had lifted a finger to help actually get me the paperwork showing ownership in the vehicle I purchased. Add on to this the fact that they left a different key in my car (which I had to drive back on my own time), that Brenda told me the wrong paperwork to bring in for my trade-in car (so I had to come back with more of that), and the fact that if I hadnt been told not to look for my title until the last week of my temporary tags it would not have been lost in the postal system for over a month, and Im pretty upset. I am convinced that if it were not for the mercenary tactics of Brenda Baldelli badgering people into giving her a positive review (before anything goes wrong), that there would not be any positive reviews on here.

RA

Rachel Muich

Im giving 3 stars instead of 5 because I got stuck in a he said/she said ordeal between Honda and Midas. I had an oil leak. I took it to Midas and they found the problem to be in the timing chain. Midas recommended I take it to Honda to see if the repairs would be covered under my Power Train Warranty. It was, thank goodness, but Hondas staff also told me that the oil filter that was put in by Midas was not exactly flush so some of the oil leak was coming out of the actual filter. Hondas staff recommended I take it back to Midas. When I took it back to Midas, they let me look under the car and showed me that the filter that was put in was, in fact, installed correctly and they showed me that no oil was leaking from it, however, there was oil all over the right bottom side of my car and they showed me that where the timing chain had be repaired there was still oil leaking out, leading me to believe that the repairs werent done properly. I then had to take it all the way back out to Honda to have them tell me that the oil on the underside of my car was just residual oil from the previous leak. Honda also told me that the oil filter they saw that day was not the same filter that the mechanics saw the day prior, leading me to believe that Midas changed the oil filter to make it look like there was no leak to begin with (even if there was). I have no idea who to believe and it was incredibly frustrating to have to drive back and forth between two places (10 miles apart) twice to be told that the other was the one causing the problem. So now, I have no idea if my car actually has the correct oil filter and if the timing chain was actually fixed. The redeeming part of the story is the third Honda rep I talked to told me to bring the car in after putting an additional 1,000 miles on my car to see if the problem still existed so it could be fixed before my warranty expires. That was very kind, of course, but I still have to set aside time during the day to take it back to Honda to have a problem looked at that should have already been fixed. I dont know who is at fault here and I left the same review on Midass site because the shuttling back and forth and the finger pointing was getting really old. Hopefully I dont encounter anymore problems with Honda as I LOVE Honda vehicles and I definitely will not be returning to Midas for future oil changes.