Turney & Dunham Appliances

Category:	Appliance Store
Address:	6136 Dunham Rd, Maple Heights, OH 44137, USA
Phone:	+1 216-626-8322
Site:	turneydunhamappliances.com
Rating:	3.7
Working:	11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 12–6PM

Location

Photos 42

Reviews 16

Craig Jones

Terrible experience. Bought a Kenmore french door refrigerator. Delivered 3 days after promised in a rickety old truck that was too short for the refrigerator to stand upright - had it leaned over against the side of the truck at a 45 degree angle and strapped down. Was definitely even more scratched and dented than when I looked at it in the store. Had to help the guy unload it and let him use my tools to connect the water line. Ice maker stopped producing within 1 month of purchase and freezer wouldnt go below 40 degrees F in another month. After 1 no-call-no-show for service, I finally got someone to come out and look at it after posting a bad review on their Facebook page (which they promptly deleted). Serviceman recharged the freon and added a sealant (which I have been told has been illegal for 8 years by EPA regulation by a local repair shop who refused to work on it). Again, 1 month later ice production halted. Was told a serviceman would come out the following Saturday - again a no-call-no-show. Another month later the freezer is at 40 degrees F. I texted and called again and was told they would call me back in 10 minutes. 2 hours later I texted again and got a reply that they would call back in 10 minutes. 17 hours later no call back.

Steve Marshall

Awful place to buy appliances. Their prices are good, but you get what you pay for. I purchased a Kenmore Elite washer and dryer set here less than a year ago. The employees were very nice but good luck ever getting a hold of them on the phone or leaving a message in the full voicemail box. To start, they completely forgot my original delivery date. They made it right, the delivery guys were very nice but I did have to jump-start their broken down truck so they could leave my driveway. Less than 1 month later the solenoid on the washing machine stopped working, so it would not fill. They have a 90 day warranty, but it took me more than a week of trying to get someone to answer the phone. They came out and fixed the issue. 3 months later, after the warranty expired, the dryer stopped heating up. On my own to pay for the repair. Now the knob on the washing machine will no longer engage the cycle. By the time Im done paying for all these repairs I might as well have bought new appliances. Avoid at all costs. Nice people, terrible business.

Kara Marie

Do NOT buy anything from this poor excuse of a business! I was sold a $550 dollar french door refrigerator from the owner Roy back in Febuary. They provide a 6 month service warranty with their appliances. Not long after the refrigerator was delivered my freezer stopped freezing and ruined my food. Their repair guy came and "charged" the refrigerator with frenon and left. This happened 2 more times after and I demanded a replacement. Roy promised to have one delivered and everyday that they were suppose to deliver a new refrigerator to us, he would ignore mine and my boyfriends calls. So the money I have spent on replacing my food 3 times and the amount of the refrigerator I could have just bought a brand new one from an actual store. I will be filing a complaint with the BBB since he already has 1 complaint, I will make it 2. And unlike previous customers who have given up getting ripped off by this poor excuse of a business I will continue to fight until I receive my money back or this pathetic unethical business is shut down for good!

Courtney Farmer

Ive had nothing but a bad experience since I bought my washer dryer set. First they sold me a broken washer. Then I tried on multiple occasions to get it fixed. Its been a month and they finally came to look at it. Then they say it shouldnt have left the floor. So they brought me a new washer... a broken one! Now Im sitting here waiting and waiting for them to show up wth a third washer. And I was told 11:30/noon today. Its currently 430 and Im getting no replies. I do not recommend them. They dont even deserve this one star, honestly. The owner Roy decided to make his own review because of my bad one. My third washer is also a bust. The drain pump on it blew after one load. Very sad and burdened by these unprofessional people.

Telissa Teets

Bad business...first fridge lasted 2 days. Delivery guys damaged my steps. Was told it would be repaired...never happened. Second fridge came dirty and had roaches. It worked for 4 days. Took almost a week before they came out and brought parts to fix it. Owner Roy stopped answering calls and texts. Lost food, money, and time. I dont recommend this appliance store to anyone...EVER!

Bandana Girls

They came out to check my washer and I learned the parts were no longer available or they would be they be as much as buying a whole new machine. I was thankful for their honesty and ability to help me find something suitable for me and my family. The owner was very down to earth and will to make me the customer happy not just make a sale. Thanks a ton

curtis gamble

Unprofessional!!!! First fridge didnt work and damaged property that still hasnt been repaired. Second fridge lasted a week. Was dropped off nasty. Property still not repaired. Found a roach two days later. Smdh...

Eva Marie Loeffler

The worst Customer Service Ive ever had. I was the only customer, there were 4 guys there & NO one came over to talk to me, would just point in a direction when I asked a question so I walked out

Yancey 5825

I was warned not to do business due to poor business practices. The nephew of Roy sold a fridge that lasted 7 mo. Find another used appliance store.

Moe Banner

Great appliances Austin customer service. Definitely a place you would like to stop at.

roy Hudson

Great company been using them for all my rental properties for years

Kenneth Childs

Nice place bought a washer runs perfect thanks guys

carolyn amos

Nice appliances good prices great service

Dawn Stell

Nice appliances people friendly