Sprint Store

Reviews 3

A

A Private User

EPIC FAIL! Every time I have been to this store the service was great when I was giving them my money, but the minute you walk out and then start having a problem with your device its like pulling teeth to see results, if any. I just Upgraded my phone to the new HTC EVO Shift 4G 02/09/2012. I was looking forward to getting the phone and at first was very pleased with the phone until I started having an issue with the in call volume being extremely low or non-existent. Unfortunately the problem seems to be completely intermittent and started to occur only 3 days after having the phone. Being a Tech I keep great care of all my electronics and treat them with respect. After several factory data resets the phone continues to have the problem so I knew it had to be a hardware problem. I called the rep that helped me with the upgrade and explained the issue he told me "Take it in. We Will exchange it no worries" I walked into the store 02/16/2012 @ 6:00 PM told the person at the front the problem and they tell me they will need to have tech look at it and to come back in an hour. I explained the problem was intermittent and that they may not find a problem as it was recently working again before then. I was then told that they have to identify a problem first before they can give me an exchange. WTF IS THE IN 30 DAY RETURN/EXCHANGE POLICY for!? OK fine, I left it and @ 7:10PM I returned. I gave my receipt to another rep who then took my receipt told me to hold on minute, then greeted two customers standing in line behind me, left to the back and then I was just left there without a further word. I assume he went to make sure they were finished checking my phone. 15 min later he brings my phone out and says they didnt find a problem and that they would not exchange it...I then became frustrated but yet calmly told him that what was I to do in case of emergency if the person on the other end CANNOT HEAR ME!? He did not have much to say and just said OK well I will have them check it again and the look on his face was of annoyance and he quickly left to the back once again with my phone. At this point I was completely unsure about what to do, but he left me with no choice so I again waited without any updates in status or even acknowledgment that I was even there. about a half hour later a diff rep who was not even helping me went to the back retrieved the phone and again told me the same thing. I was told if the problem persists to come back again and they will exchange it.....So I ended up not leaving till about 8:30 PM with ABSOLUTELY NOTHING RESOLVED and guess what, again today the problem has already happened twice and currently still.... guess I will try my luck tomorrow as i cant call sprint. :((((((

A

A Private User

Horrible i should have looked at the reviews before coming here. Jonathon P (i guess hes some sort of manager) starts talking this trash about best buy and their phone department being incompetent and then went on saying how sprints customer care are also "Wack" and talked himself up highly because he has been there for 6 years. Right off the back unprofessional, how do you go bad mouthing a Sprint distributer, whom by the way after helping me sign up with Sprint recommended me to go to the actual store so they could help me terminate the lease i had with Tmobile, instead of doing it online. They said they would take good of care me. Instead of working with me 1 on 1 he decided to multi task and help me an another gentleman at the same time while there reps just stood around the store taking their "breaks" Im pretty sure that must be illegal, if not, should they not be at least taking them in their break room or something? Jonathan had me call customer care anyways because he couldnt figure out how to read my bill (even though he does these switches all the time) only to have a bombshell dropped on me, apparently sprint only pays up $650 for a DEVICE and not all the other fees (people read the fine print on these things!!! I know Im paying for it by coming here) so after having this happen, he tries to go put the blame on best buy again. And when i finally confronted him by asking "what would the difference have been had i came here and bought the service from you? Would you have paid the entire device and the additional fees?" He simply responded with Sprint only pays up to $650 for the device. Then just continued to ignore me after he saw how frustrated i was with his answer. He was running around in circles trying to help the other gentleman buy some phones (i guess they only care about you if you plan on buying something,Im assuming this place is commission driven), i eventually walked out of the store and i couldnt even get a "is there anything else we can help you with" or "have a goodnight" after being bent over a barrel. Im reconsidering switching back to Tmobile.

A

A Private User

Worst employees Im having problems with my phone and I pay insurance every month so I went to get a technician to have a look and when I walked in they were pretty "busy" and didnt even sign me up for my turn until I asked where I was suppose to sign in. Then once I told them the problem he already had an attitude even though I was really polite the entire time. So he (not the technician) took my phone to the back then came back right away and asked me to unlock the phone, I honestly dont know why he would need access to my phone when the problem was with the headphone jack. Well I unlocked it and he left for a while then came back and said "I dont know what to do about it", so he didnt even get a technician until I asked if he could get one to look at it. He rolls his eyes and leaves again, comes back almost immediately with someone else, Im guessing its the technician, and says "Im sorry what was the problem again?". The salesman didnt even tell him the problem?!?!! Ok so I tell him and he says "it looks like theyre might be something stuck in there" and I say ok what can we do about it because I do pay insurance every month. He says hes not sure the insurance covers it and I ask why not and he says "I dont know". Then I simply ask for a pamphlet with information on what my plan covers and what it doesnt cover, simple right? Well they said they dont have anything like that. I ask if they know what the plan they sell to people covers and doesnt cover, they said "no". HOW DO YOU NOT KNOW WHAT YOU ARE SELLING?!?!?! They say its up to Apple wether it covers it or not and they have to ship the phone to them. So if they decide it does cover it then great they fix it, if not then they send it back and I have to pay some fees (they werent giving any details about what the fees were for) In the end I was so frustrated and I didnt want to make a scene so I just left and Im planning on going to a different store because these people have no idea how to help or in the least be polite. Worst employees, id fire them immediately.