ClickAway Santa Cruz - Verizon Store + Computer Repair + Phone Repair

Category:	Computer Store
Address:	303 Potrero St #42/105, Santa Cruz, CA 95060, USA
Phone:	+1 831-420-1200
Site:	clickaway.com
Rating:	4.1
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–7PM 10AM–6PM

Location

Photos 100

Reviews 9

Terra Bailey

Click-Away and all of their techs/employees that I have ever worked with are great! My whole family brings in their computers here. My dad even calls sometimes just to ask questions so he can do something without bringing the computer in, and they are very cool about it since hes a good customer. I have had a great experience with Lawrence in the past. This visit, I was greeted by Vince, who very patiently waited for me while I got on the phone with my dad who was helping me find my Apple password (took forever, thanks for being cool about it, Vince!) Then from there, I worked with Chris, and Chris was so knowledgeable, had fantastic communication and follow up, and was really nice. He was very honest about my computer and his opinion about what needed to happen (saving me from getting a new computer). He took the time to explain to me and show me things in detail, including how a backup drive works and, put simply, how you can lose information after 4 plug-ins. I am not a computer/tech savvy person, but Chris did a great job explaining it to me. He even stayed almost a half hour later without charging labor to add 4 GB/Ram for my computer after I changed my mind after hearing the benefits. To be honest, it was an expensive visit (I dont feel like the fixes I needed would be cheaper anywhere else anyway), but it included a very generous discount because they are super cool and want to help out their customers as much as possible. All in all, it only took from like 8:30-3:30 to get my computer back! He really put it as a priority I feel like, and I really appreciated that. I definitely recommend Click-Away and CHRIS! Thanks Chris! =)

Elizabeth del Sol

I bought my first computer from Click Away after receiving a good review from a friend. She said they were able to resolve a lot of her problems over the phone, and at first I experienced the same service. Now I bought another computer and the service is terrible. They pretend that they dont understand the simplest question or that they dont have time to talk to me. I called yesterday and the guy wanted to charge me $50 to help me over the phone, and then laughed at me when I said no. I bought this computer in October 2015 and already by Christmas the touch pad had stopped working, so I bought a mouse. One of the guys at Click Away said that maybe the computer will download some software and fix the driver in the touch pad. Or should I go down to the store and have them reset the driver? In any event, I am very disappointed this time around with Click Away.

Lydia Snider

They are Mac certified repair. That means you can save yourself a trip over the hill to get your Mac issues handled. They are also about finding the best and most cost effective solution. A friend had water damage to her Mac. The Mac Store told her $800 for major replacement. Click Away looked at it and identified the damage was simply to a $100 component. Her computer was good as new for a fraction of the price. I went in for a battery issue. Cant promise this for everyone, but they happened to have a better, slightly used battery at 1/3 the price of new. I saved a trip over the hill and got a better deal, plus the better for the environment using just as good used instead of new. Ive always found the staff to be helpful & well informed. While I was there things got busy. They worked hard to serve everyone as quickly as they could without rushing

Jeff Lionz

The Santa Cruz ClickAway Crew were fabulous. I had a major issue with my iMac, it occurred in the middle of a major project. I called, spoke with the service manager who immediately comprehended the situation, had me bring my Mac down and promised they would do everything they could to diagnose and repair it promptly. They did and a lot more! I dropped my machine off at 4:00 PM and had it back the next day before noon, fixed and running like a champ. What impressed me was the technician noticed several things that needed to be cleaned up in my file system and he made those repairs and all I can say is that they exceeded my expectations across the board. If you have a PC issue trust these guys they know their stuff and will get it fixed right.

Sofia Stanchina

I was referred to ClickAway by another company in San Jose when I needed warranty repairs done on my Lenovo laptop. I was very impressed by the attentiveness and knowledge of the service representatives, and even more impressed by the speed at which my repair was completed. I stopped by yesterday afternoon to have the part ordered, it showed up this morning, I took my laptop in, and within an hour, they had it ready for me to pick up. I was really happy with the quality of work and service.  Their office is also pretty inviting. Individual tables make you feel more important than the other companies that have troughs set up for you. I would recommend these guys to anyone!

Aram Jones

Maybe theyre good at helping people who know nothing about computers but I just wasted my time by making the walk out. I was looking for some basic SATA cables and didnt want to wait for delivery. The dude at the store didnt even know what that cable was. After explaining that theyre the basic data cable to connect drives to a computer he went to the back for awhile and eventually told me they didnt have any. First off, if you dont know what a SATA cable is I dont trust you to fix any computer of mine. Secondly, in a day where the internet exists theres no point in operating a store like this if youre not going to have one of your most basic and essential wares on hand.

Andy Davidson

very unprofessional. After checking on the apple support website and discovering my phone was known to have a bad camera and that apple would replace it for free I took my phone in. I wound up talking to several employees everyone gave me a different story. I picked up the phone after 4 days (can you imagine not having a phone for 4 days). Turns out they did not do anything! I was not able to use the camera on my family vacation. Called apple support they confirmed nothing was done. Apple set up an appointment for me to get my phone fixed.

Alex Rovnyansky

They charge a flat fee for any diagnostic, which is sort of disheartening when you have a small issue that you simply dont have the tools to diagnose. I ended up paying $50 to find out if my CPU, power supply, or motherboard was bad. The service was kind of mediocre the first time, and I had to return to have them honor their service guarantee and look at it again. The second time, they got it right. On a positive note, they cleaned my case and installed a nicer fixture for my graphics card without me needing to ask.

Leslie Karst

I am so delighted to have discovered this computer repair shop. I had a bug in iTunes on my Macbook Air, and Lawrence fixed it quickly--that same day--rebuilding my music library and eradicating the bug (as well as some others he found that I didnt even ask him to fix!), and for a very reasonable price. I will definitely use Clickaway again, and recommend it to my friends! (The two one-star reviews are frankly bizarre, and bear no relation whatsoever to my experience. I would ignore them.)