Best Buy

Category:	Electronics Store
Address:	2650 41st Ave, Soquel, CA 95073, USA
Phone:	+1 831-465-0956
Site:	stores.bestbuy.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 5

mk Mornz

Ive been a customer for many years and have had good and bad experiences at the store. This time I want to commend the customer service and character of an employee who went beyond what I expected. Had an issue again with a new laptop right after having it serviced. But William Huff was very patient and did excellent trouble shooting. I think hes also called BJ. If anyone has an issue I highly recommend going directly to William even if you can do it when scheduling an appointment. He really gave me confidence in customer support as I was just about to return the product back and get my money. I definitely would recommend promoting William to a higher level if his promotion comes up. On the other hand there are employees who have the most hateful and unprofessional attitude that should not be working with a customer base in a store like this. A woman employee by the name of Cheyenne who constantly spoke about her tattoos instead of resolving the issue and doing her job in the first placed just about caused me to return my laptop and never return to Best Buy. She completely ignored me when I arrived for my appointment. Instead of professionally handling the matter she decided to pass along her work to William who was busy with another customer. Im glad for William but it does not excuse her unprofessional attitude expected at a business like this. Maybe she should work in a tattoo parlor observing how she spoke about her tattoos instead of performing as expected from a business where the customer is important. This woman was disrespectful and showed a hostile attitude which was publically displayed as a personal prejudice which should never be part of any business transaction. I never would have expected this hostility in a professional setting as this. I think I now understand why many businesses require the covering up of tattoos. Personal issues with customers should never be addressed in a professional environment. I experienced both a great experience with a highly professional employee, William, and also a very prejudiced employee who handled her work in the most lowest level of conflict by personalizing her attitude in her work.

Ally Kirsch

Everyone is just standing around hanging out, no one asked to help me. Then when I did find someone to help me they were rude and the next person was rude too. I finally spoke to one nice girl and she told me I could bring in a camera lens that was gifted to me but the wrong size and I didnt have a receipt plus (most importantly) there was a small tear in the side of the otherwise perfect box--- she said it was fine. I brought it in the next day and a new girl told me I couldnt exchange my lens for the correct lens because I didnt have a receipt? I was exchanging something. I asked for the manager and the manager blew me off and told me there was nothing she could do. BULL. Ive gone into several other best buys and exchanged without a receipt, she just didnt want to help me, I assume because of my age and cause I was wearing a my bfs sweater after the gym. Ive never had a good experience at this Best Buy, and Ive read MANY other reviews with similar complaints of poor customer service. Youd think management would do something about it but I guess management needs just as much fixing as the rest. I mean, I guess it makes sense that corporate hasnt stepped in considering Best Buy is doing so well in business anything. Which is ironic because they would do so much better if they actually gave a sh** about their customers. If your employee tells someone one thing, you should generally honor it. If you display a price for something on the shelf-- you should honor it at the register. The worst part is disrespect and lack of compassion or concern displayed by the "manager" and her employees. Only helpful person there was the security guard greeting customers and being very kind.

Marthann Howes

Well, last week I was online trying to figure out what computer I needed and after looking at so many, I just decided go to this local Best Buy store. When I arrived at the store I was greet by two friendly gentlemen who asked if they could help me. I told him what I was interested so he led me to the laptop section of the store. Yikes! So many to choose from...he explained some things...and then let me look around, as another customer came in. When he returned to me, I had decided on a particular one and he proceeded to offer me the extended warranty that I said I did not want...but kept telling me why it would be a good idea. I have a local biz that helps with computer issues and like to support the local biz. Anyway, he said the laptop that I wanted was the last in stock. Yay! It was a great deal. SO...he comes back scans it...and it was 450 more dollars than listed. He did not even notice. I told him it was the wrong computer...OOPS...so he brought it back and I sat waiting for a long time. He finally came back and said that they cant find the computer. OH...and before this..I had signed up for financing..and he must have asked for my name/phone number and address at least five or six times. After being there for 90 minutes...I told him I needed to go...he said as soon as he found the computer (or not...if not he could order it for me)...he would get back to me. HE NEVER GOT BACK TO ME. I am NOT impressed AT all with the way this was handled. VERY disappointed. I will order a computer online and take it to my local computer guy to set it up and transfer my data.

Krys Call

We came in to return a microwave that we had bought the day before and was making a lot of noise. Xylina, who had sold it to us, remembered us and asked us how we liked it. When I told her, she immediately told me the different features of ones we could get in exchange for the malfunctioning one. When she saw that none of them had what we wanted, she found a kind that was not on display and did an internet search for reviews of it. In no time, she had found someone to get it down from a high shelf. Before we even got back to appliances, Michael Hopping had asked us what we needed and set the return in physical and digital motion. He, like Xylina, was helpful, friendly, intelligent and efficient. They both did heavy lifting, as did Tania, who successfully solved a problem for us during checkout. In case you want to go there when this reliable crew may be there, this was on a weekend afternoon. Luis, who also was there on Saturday, is equally altruistic and knowledgeable. All of these people try to save the customer as much work and time as possible, and give clear explanations regarding technology and store policy.

Mike B

While on vacation I took my laptop in for a harddrive failure. initially they tried to make me spend over $300 on unnecessary products and I had to ask over and over just to have the harddrive repaired or replaced for the $150 as advertised. After 3 days I heard nothing, so I called and was told they could not perform the repair, but had recovered my data from the harddrive. When I picked it up, they said the computer was completely broken and that I should buy another one. when I got back to the hotel I opened it up and noticed they had DRILLED INTO THE FRAME and broke the frame of the computer. I took the computer to another Best Buy located in Pennsylvania and they promptly sent the computer out, had the harddrive correctly repaired, and replaced the entire frame of the laptop. In the process they damaged the track pad and I have now escalated a case with corporate. It appears the geek squad LIED about the computer to get me to buy a new one there, and DAMAGED IT to the point where it had to be completely replaced. what a joke, DO NOT USE THE GEEK SQUAD SERVICE, take this as a warning!