Peter Pan BMW

Reviews 4

YA

Yazmin Martinez

I purchased my BMW Certified Pre-owned 2012 Z4 from Peter Pan BMW in September 2015. I noticed the front bumper had popped out from its plastic clips while it was parked in our garage a few days later. We decided to wait until the first service to have these clips replaced. Six months later while having my Z4 in for regular service, I brought to the attention of the service center mechanic the problem with my bumper constantly popping out, thinking it might need just clips replaced. They looked at it and suggested I bring the car back to the sales department. I called and asked to speak to someone who could take a look at the problem. Unfortunately it did not go as well as I would have expected. Sales rep. Keith Ray was immediately defensive, accusative and downright condescending with me, blaming me for the damage and he never even looked at the car. I then met with the sales Manager, Rob Rensen and he looked at bumper, but never once popped the hood open. He said he would bring this up to the General Manager Jim Cyr for Peter Pan BMW and Rob asked that I call him back a few days later, which I did and left a voicemail. I then called again the following week – still no call back. I emailed him directly and still no response. Finally I got a hold of Rob over the phone a few weeks later only to give me the news that there is nothing that can be done because I waited too long to call back. So much for the BMW certified Pre-Owned BMW program. It is supposed to have been inspected by a BMW trained technician, but somehow they missed a few details, the biggest was the bracket that holds the front bumper, as it was almost failing when they sold it and did not want to stand behind their own car. I took my BMW to my own certified mechanic and he ordered parts needed, it was a simple part replacement and not a complete replacement of the front bumper which is what Kevin and Rob presumed. All it took was someone with some brains and a genuine interest in their customer to open the hood and really do a thorough check to find it was a simple inexpensive bracket replacement, in this case less than $30 dollars plus the labor to replace it. I can live with that small cost to repair my car. I am still very proud of it, but what I cant live with is the thought that others will be treated in pretty much the same way I was. No one and I mean no one should be treated in a condescending and rude manner ever. This is no way to conduct and/or run a business. I won’t be taking my BMW to Peter Pan BMW as they have shown very clearly where they stand - a lack of basic knowledge and a lack of professional courtesy.

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TO

Tom Ellsworth

What can I possibly say about these scumbags that isnt already mentioned. Ive owned BMWs exclusively for over a decade and Ive been to dealerships all over the country. Nowhere will you find such incompetence than here. I brought in my 2012 335i for a maintenance and an infrequent "Powertrain Malfunction". It wasnt a big deal, it just popped up, youd pull over, stop, restart.... its going great. This happened once or twice in a few months time. I chalked it up to some recall or electronics or even getting some bad gas. (Though, always premium.) Cut to months later, I can barely drive the car 20 miles without it coming up. And the car goes into limp mode when it happens, so on the freeway, I gotta maneuver out of the way. Bring it in... they all but call me a liar. Finally, after getting video, they offer me $2k off the purchase of a new car. You can get better than that on the website. However, they never failed to try and upsell me when I was in on a service. And, despite their dogged troubleshooting techniques, they never drove the car more than 1-3 miles. Really bang up job guys. To top it all off, I just want rid of this thing so I barely drive it for 9 months just waiting for the lease to expire. I finally get the option to turn it in early, at my own cost, for the problems their warranty should have fixed. But I was just sick of taking off work to go get it and deal with them. On the way to literally drop the car off, it dies completely. I was told by their "General Sales Manager" that there was nothing that would be done. They didnt honor their warranty... oh well. And proceeded to try and sell me another. Unbelievable. The real shame is that it was a wonderful car until this. And Ive been a loving owner of so many for so long. Now they just have me looking at other companies. Well, thats enough for me. I needed a hobby. And my new hobby is telling everyone how terrible Peter Pan is. Shouldnt be hard.

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WI

Wilson So

Definitely the most efficient and most pleasant car buying experience weve had. We worked with Victor and Id highly recommended him. Weve been trying to buy a new car for a while. We did our research on the Internet and knew the going price for the car we wanted. But when we talked to two other dealers in the Bay Area, they either try to charge us more than the market rate or was really slow moving Last weekend, we happened to be in Redwood City, and we decided to drop by to see if Peter Pan is any different. We spoke with Victor Hung. Hes super busy and he runs (not walks) in the office. He was busy helping another customer but he asked us a couple of quick questions and give us a couple of cars in stock to look at while waiting. When we wanted to leave, he told us hed be with us in 5 mins, he kept his promise. We quickly narrowed down to 2 cars, and we decided to go with the car in stock. He knew we did our home work, so we only had to go back and forth once, and we had a deal. After we agreed on the price, he talked to his GM for a minute to confirm, and that was it. Not the usual business of keeping you waiting for hours and going back and forth to the manager. And after we decided to buy, we told him our company might have a corporate employee discount. He tried very hard to find us the additional info so we can get the corporate discount. All in all the best experience weve had in buying a car so far!

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A

A Private User

Theyre here to help and I had a great experience. I would definitely come back for my next BMW a few years later. It took me only 2 hours from exploring 2 models (328i, 535i) to placing my order with a great deal of my first time new 535i; and I mean great deal, not just good deal. The sale representative, Bob, who acted like a consultant/advisor rather than a typical saleman, He helped me to understand the advantages of each model without downgrading or overselling a particular model; he also help me to choose options smartly without redundancy or unnecessary. Most importantly, he provided me all opportunities to get the most cash rebate, incentive based on my situation on top of the great deal Ive already gotten. Agree that my pleasant experience might be due to my buying situation. My situation is: I dont necessarily need a financing and Im a CSAA/AAA insurance member, CSAA/AAA bridged me with this AAA authorized dealership and Bob, one of the four authorized specialists, contact me for a visit. Note for CSAA/AAA insurance members (AAA road service member might n/a): Get AAA authorized dealership near you (Peter Pan in my case) and get the AAA predefined value price from the dealer, then go from there. Note for non CSAA member: Do a little study on the difference between Invoice and MSRP before you go there. Then deal with the mid-point or lower. This way it saves you lots of time.

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