Auto Experts

Reviews 5

A

A Private User

I bought a car from these guys in September 2009. Dennis was my sales guy and Rob is the one in charge. Here is my experience. I was interested in a 2006 Lexus LS430 they had. From the first look, the car look immaculate. Everyone was all chummy and all smiles. On the original test drive, we did not drive the vehicle on the freeway and I did not notice the major shaking of the steering wheel at highway speeds. Problem #2, I get to the gas station and the button to open the gas tank door did not work. Problem #3, the car began to think there were cars too close.. (The sensor was damaged on the front bumper). Upon closer inspection, I saw a difference in color from the bumper to the fender and I noticed the fender was not flush with the bumper. I took it to my mechanic and he told me the car had been in an accident. BUT IT WAS NOT ON THE CARFAX!!! I told Rob about the problems. He told me he would take care of them. They did resolve 1 problem which was the shaking. They balanced all 4 tires. But the sensor problem, the gas tank damage (needs replacement parts) and the accident + Sensor damage was not fixed. They told me "Oh, its a used car, what do you expect." What do I expect? I expect to drive off with a fully functional car!!!! Especially at $30,000! They have cool logos, smiley faces, but BEWARE! I would not buy a car again from them let alone refer anyone to them. By the way, before they told me they would not fix the problems, they gave me a 3 week run-around and I was rudely ignored by Hassan, a service person that works with Rob. Hassan has a Shell gas station and repair shop. You can message me if you want more details. Ryan Azimi - Hayward, California

---

AN

Anonymous 001

Great overall experience. Dealt with Mike. Honest guy. Wish I could’ve bought my wife’s vehicle from here as well, but he didn’t have the stock at the time. I would encourage anyone to visit his spot and would feel comfortable referring non-car folks his way. Personally, I’m a car enthusiast and know the vehicles I’m interested in buying - from market value to any typical mechanical or electrical issues per model. I research each model thoroughly from TSBs to customer feedback on forums. The vehicle I was searching for was priced very fairly at Auto Experts - low miles, great condition etc. We had a great chat about cars and things and not once during our time was I rushed or pressured to buy. Super low key. In fact, he encouraged me to think over the decision and offered to trade cars for the weekend. Mike said to look it over for the weekend, show my wife (key point), take it to a shop - do what I had to do. Unreal. I wound up buying the car. It’s been a few months and absolutely no issues. Ironically, as much of the vehicle as I inspected, I hadn’t looked at the rear tires. Front tires were practically brand new and I must’ve only checked there. When I stopped by to take care of some more paperwork about a month later, I brought it up to Mike. He gave me a loaner for the day and had 2 new tires installed in the rear. Best car buying experience I’ve had at a car dealership - private or corporate. Definitely give them a shot if they have a model you’re interested in. (For more details see my yelp review)

---

AN

Andy Dickens

I bought and paid cash for a $27k 2008 Porsche Cayenne S with clean title from these guys and after agreeing a deal, I noticed that the passenger front fender had been badly painted. I still agreed a sale, conditional on them getting the fender properly painted. I got this in writing. After returning the car to them 3 times for not fixing this problem adequately (or at all), they told me they had tried to fix it without success and not to come back. I had a stand-up argument with the owner saying I was not paying him to try, I was paying him to fix it. They refused completely to do anything more and I got stuck with a car with a bad paint job. Within 200 miles of owning this car, I needed a $2500 thermostat repair, a $1900 cardan driveshaft repair, 2 tires and some interior parts. They offered me only 25% of the market value for my car in trade, which I declined. I would never buy from this company again and strongly advise anyone else not to.

---

SA

sara kirscher

I bought a 2006 BMW 530xi sports wagon. Mike has been more than accommodating to me. The car showed that it had low brakes a couple days after I bought the car and Mike agreed to replace them. He also fixed an electrical issue, tinted the Windows and put in navigation. They are kind and easy to work with. Good people who are true car enthusiasts.

---

VI

Victor Van der Taelen

Goeden veel

---

---