Volvo Cars Palo Alto

Category:	Volvo Dealer
Address:	4190 El Camino Real, Palo Alto, CA 94306, USA
Phone:	+1 888-449-7032
Site:	volvopaloalto.com
Rating:	3.4
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6:30PM 10AM–6PM

Location

Photos 100

Reviews 11

A Private User

Ive had my car serviced at Carlsen ever since I bought it there in 2005. The service has always been excellent (courteous and knowledgeable staff, etc. etc.) and Ive not had any complaints......until now! I took the car in today for its 45K service and, in the afternoon, got a call from Carlsen informing me that I needed rear break pads for around $200. I asked how much pad remained and was told 2mm. Opting to wait until my next service to replace the pads, I picked the car up later in the day and was suprised to see, on my invoice, that there were actually 4mm remaining. Brake pads are about 8mm when new....4mm means that theyre only 50% worn...so, why do I need new pads now?? (and, BTW, at the rate I drive they only wear about 1mm a year). I understand that business is bad these days but things will ultimately get better as they always do.... why forfeit credibility with a good customer to keep things going....loss of trust can never be repaired E. Reader

Grace Batoon

I just had my car serviced here for the 75,000 miles maintenance for my XC90 V6 2005. I called several shops to get a quote for the maintenance, believe it or not Carlson Volvo in Palo Alto was cheaper so, I took my car there. But here is the catch, I then received a call from the service department and they told me that the car needs a repair for several things. I dont know anything much about car so I said OK, well I end up paying 4 times the amount of the original price, I end up paying $1,800.00. Im so unhappy about it, this thing happened to me before (same thing, cheap when for quoting but somehow, once checked theres always something wrong with the car, or some repairs needed that doubles or triples the amount of the original quote. I seldom drive my car, I dont even put 800 miles a year. I asked if all the repairs are necessary and of course they said yes. Sigh.

marcela ramirez

Yes I clicked on 5 stars!!!! We never except to find a nice and new used car on the same day we have an appointment in the bay area. We decided to stopped by but we were concerned if dealers may will be same likes other staffs that I read at the most reviewers commented. Especially this Volvo Palo Alto dealers prove us wrong!!!! Staffs are very nice, patience, took their time to talk, show us the car, and etc. Yes!!!!!! They helped us so much and we were approved and bought car. They keep it for a few days to fixed before we come back to get the car and go home. 2 hours drive, worth it!!! By the way, it is Honda Pilot Lx 2010 is the one we bought it from Volvo. Thank you Lymnan, Sophee, John, and expect Tommy, the manager!!!! You guys are the best staffs/dealers we could trust!!!!! Thank you guys!!!

Carmen E. Choy

I own a Volvo S60 and called this afternoon to make an appointment with the service department to replace a tire that has been damaged on the drive to the bay area by a pothole and was told that there was no appointment available until March 8th. I asked if there was flexibility due to the emergency with my car (I had been advised by my local service manager in LA that I shouldnt drive with the tire in that condition) and he stated that even if I take the car tomorrow it could take one or two days...(just to change a tire???). It was not the fact that there was no appointment available, but the total lack of empathy based on the above circumstance and the unwillingness to be of assistance. Just poor service.

A Private User

I have only been to Carlsen once for a warranty repair on my 2001 S60. The Service Advisors were great, they fixed several recall items, the tab was ZERO, they did not try to upsell me on additional work. I had originally called Smythe to schedule this work (because I bought the car from them) but their service advisor had an attitude and suggested that maybe this work would not be covered under warranty (even though my non-dealer Volvo mechanic had verified VIN numbers type of repair etc) I found Smythes attitude somewhat insulting and not helpful at all. So based on this one experience I will give Carlsen 4 stars..

A Private User

The elderly asian sales manager was very impolite, talks rude, not looking peoples eyes when talking. it seems we owe him money or something? Specially with his attitude, I wonder how they can sale any car? or this their standard scenario to all customers? seriously? Poor junior sales help me all day and got no car sold... again, we had check in our pocket, came twice in same day. We were just about to buy a car, but... in last min, after the "manager" came, we really did not have mood to spend any money Today. I think people should go to other Volvo dealers in Bay area. Drive further get better services!

Noah shura

First off, what a great experience. This dealership was outstanding in every way. I was buying the new 2017 xc90 plug-in for my wife. I had been working with four dealerships trying to find just the right color combos and price. I knew in the first 5 minutes talking with Patrick that I had found the right place. Patrick answered 29 emails full of questions about this xc90. He made this transaction smooth, easy, and best of all FAST. If you’re looking for a Volvo call or stop by this place. You will not be disappointed. Thanks guys wife loves the new ride. Noah and family

Christopher Parker

If you want them to charge you for a service that costs $300 and then not perform the service correctly, which results in a $8000 repair bill (broken engine) where the entire cost is put on you (the customer), then this is the dealership for you. Do not expect any favors from this organization, their management, the Volvo Area Manager or for that matter, Volvo as a whole. Enjoy your $300 oil changes without the maintenance reviews that are supposed to occur with it. If your car is out of warranty, recommend one of the non-dealer Volvo service centers in instead.

Jean Moore

Does anyone really enjoy the car-buying experience? Not until you purchase a car from Volvo of Palo Alto you dont. I purchased a used Volvo yesterday from Volvo of Palo Alto and the entire process was effortless. I had the BEST salesperson in Sohee Babakhani. She was professional, efficient, personable and paid attention to my needs. I highly recommend this car dealership and especially my salesperson, Sohee. It was wonderful to have a womans touch in an what could be an stressful process.

A Private User

drove by there on a saturday in desperate need of ATF - i can only use Volvo fluid. guy at the front desk is busy talking to one of his beautiful asian employees, i have to interrupt to ask for help.... he tells me right away.....closed ! no ....how can we help you out.....what can we do to help your problem, nothing like that. i will NEVER EVER go back there. sorry i bothered you guys.....but you have not understood anything about customer service and care.

Mario Rodriguez

The BEST treatment Ive ever experienced on a car dealership. Sohee (Sales Consultant) and John (Finance Manager) were extremely welcoming, knowledgeable and professional. Transaction couldnt be any smoother and fast. 5 star service all the way to delivering the car all the way to SOMA in Downtown San Francisco the next day fully detailed and with a full tank of gas ! THANK YOU ONCE AGAIN !