Putnam Chevrolet Cadillac

Category:	Used Car Dealer
Address:	198 California Dr, Burlingame, CA 94010, USA
Phone:	+1 650-342-9500
Site:	burlingamecadillac.com
Rating:	3.4
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 10AM–6PM

Location

Photos 100

Reviews 4

A Private User

Check your service. I feel compelled to give a terrible review due to the utter lack of service and expectations not being met. 1. I arrived with my vehicle to get an inspection to determine why the engine light had come on. I also asked to take a look at why the door locks stopped working. Two hours of labor, $153/hour, so $306 for diagnostics. I am fine with that. 2. I am told to expect it ready by 6pm. I have to call them about 4:30PM to find out it wont be ready to pick up because the door panels are off. Ok, the fact I had to call to get status, bad. The fact that it wont be ready to pick up by 6pm, ok, but anothert bad. 3. On the second day of this I arrange to get there by 6pm to pick up the van. However, upon inspection of the door panels, knowing they had removed them, there are gaps between the panels and the metal of the door where there were no gaps before. Plus, the bottom part of the panel feels like it is hanging loose. I point this out to Jacob, my service representative, and he says they will fix it, but I will have to leave it. BAD. Poor inspection on their part. 4. On the third day of this, I call them at 2pm to get a status. It is ready, has been ready, and he mentions there are still gaps. ??? Where there was none before entering their service department, now there is plenty. I had looked at my door panels before dropping it off to get an idea of their current status. No gaps. I also noted a clear line of dust on the metal part of the door where the panel had originally been flush. Now there was a significant gap. A clear delineator that the panel no longer fits as it did when I arrived. 5. Plus, when I paid my bill on the first day, I paid for an estimate to repair all that was needed. What I got was a receipt of my payment, listing things, but no itemized estimate, and no written estimate total. I asked Jacob to give me an itemized list, and he bedgrudgingly gave me a hand written estimate that did NOT clearly outline the number he gave me over the phone. $306 for poor service. Ridiculous. I see some reviews for people buying cars. Sure, they carry cars. That is not a reflection of the quality of their service. My experience was poor from the beginning, and continued to get worse. I dont recommend them at all. I would rather pull out my own kidney than go through this three day extravaganza that only needed to be one day. I would have gone back to get the work done when ready, but not now. Not ever. Highly, highly not recommended. **And now I have received sarcastic derogatory remarks from one of their people regarding this review**

A Private User

My dealings were with the internet sales department. After sending in a request via email, I received multiple (4) automated emails thanking me for my email and then advising I call for more information. I next received an email asking if my questions had been answered. No, they had not, as the only emails Id received were automated. So I asked my questions again (all I wanted was the Carfax and a quote). I received a response this time from Max, who provided me with the Carfax and a quote. A prompt response from him led me to believe theyd be a pleasure to work with, despite my initial misgivings. However, I was wrong. The price I was quoted on the two year-old car that had been in an accident was below Kelly Blue Book, but more than $2,000 above the Edmunds True Value price. I countered with the information from Edmunds, and received a curt response that my offer was too low. I responded asking for a counter, and explaining that I found a large discrepancy in what they were asking and in what I have found through research to be the average price paid. I received a response that only would there be no counter-offer, but that my source has "no idea what market value is expecially in todays market." The last two responses were terse and contained spelling and grammatical errors, as the author clearly didnt want to engage in haggling. Now, you could say I low-balled them giving them the TMV. However, it was the TMV directly from Edmunds, the car had been in an accident and the TMV I quoted wasnt even an offer, but merely information. I was made to feel as though I was a waste of time. Negotiating the price of a car is part of the buying process. If everyone paid sticker or Kelly price, wed all overpay. Naturally dealers will want to follow Kelly pricing, and its a service they subscribe to, and increases their profit. And naturally a well-researched consumer will offer other sources that quote lower prices in an attempt to create a genuine negotiation that results in both parties leaving the table happy. Its all part of the game. If I wanted to avoid it, Id go to CarMax. If Max wants to avoid it, perhaps he should go there, too.

christopher gush

What a dishonest and disreputable service department. My parents brought their 2004 Saab 9-5 in to correct a broken center console window switch, leaking radiator, and rear brakes. The service advisor was Bill Vanessi who informed them he would call with a estimate for the repairs to obtain authorization PRIOR to the repair which is required by law in accordance to the California Bureau of Automotive Repair. This was NOT done, and he subsequently called them back and stated the car was done with a $2500.00 bill. Again, they had not authorized the work, nor received a estimate. The brakes were improperly repaired by cutting the 12 year old rear brake rotors instead of replacing them, labor to replace the center window gang switch was in excess of $250.00 which is literally less than a 10 minute job, and the parts and labor for the radiator repair was off the chart for a three hour job and $200.00 part, to which they were charged $450.00+ for the part. When attempting to call to ascertain their labor rate, after 25 minutes on the phone and being transferred multiple times to everyone BUT the service personnel I hung up. No one could tell me the hourly labor rate, even though it is required by law to be clearly posted by law for all to see. I am filling a complaint with the California Attorney General and Bureau of Automotive repair if this problem is not corrected. My parents will be picking up the car on Thursday. Bill Vanessi is clearly clueless about what the proper procedure for the repairs are, for instance telling my parents the window switch "had to be tested" even though it was clearly broken, trying to justify the $250+ plus labor for a no more than ten minute procedure to replace. The lies and deception never stop.

Chia-Chuan Wu

Terrible car service. Avoid this place. You might get overcharged. I was just trying to get two additional car keys for backup. I called in, and was told this place does not open in weekend. Fine I took a day off and went into their place in Friday. I also called their part department before and was told that cost is around $50 per key. If I want a remote, they’ll have to charge me $100 to reprogram without count in the price for remote. But even just keys, the pairing with car is fairly easy they will not charge me additionally. OK, sounds legitimate. However, when I go into the store, it turns into a complete different story. Their staff told me, ‘You’ll have to pair keys with remote too! And because you need two keys, you need two remotes! Reprogramming remote is $185, because it’s a long process!’ What? Did not the department guy just told me car can start without remote? Now it becomes mandatory? When I left, another staff told me “The price is really different from each car, I have been here for 14 years, that’s how we work.” What a joke, I later bought stock keys online for $20, and reprogram by myself.