Summit Bicycles

Category:	Bicycle Store
Address:	111 Curtner Ave #80, San Jose, CA 95125, USA
Phone:	+1 408-264-2453
Site:	summitbicycles.com
Rating:	3.7
Working:	11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 10AM–6PM 11AM–5PM

Location

Photos 100

Reviews 8

Ole Jorgenson

I’ve been a Trek Bicycle Store/Summit Los Gatos customer for six years and just bought my third road bike at the Los Gatos store last month, a new Madone. Their price was hundreds less than the next best price in the South Bay and even better than Internet deals, plus you get 10% off in the shop for a year after purchase and free tune-ups for the life of the bike. Beyond the good value though, I’ve tried other shops and keep coming back to the San Jose and Los Gatos shops, for three main reasons. The employees are fair, they’re knowledgeable, and they don’t have that bike shop arrogance (i.e. you don’t have to be Cat1 with shaved legs to get their attention). I spend a fair amount of time in both shops and see this good customer service consistently, so I hardly recognize the negative impressions some people are writing in these reviews. A tip I learned, though, is how thankless their work can be with demanding customers and everyone always wanting a discount or free service or part. So whenever I go to Summit or Trek San Jose I try to be respectful, like calling ahead if I need a repair to make sure its a good time to drop by, or occasionally bringing treats for the sales guys and mechanics. In turn, they know me by name and are always willing to help when I’m in a pinch. These guys set the standard as far as I’m concerned.

Matt Storms

*Crooks* Went in the other day to get a new pair of gloves. I figured I would help support the local bike shop instead of buying online. As I am looking, I overheard the shop guy telling him that if he wanted the shop to replace the tube it would cost $15 and I had to stop the guy. I told him I would replace it for him and teach him how to replace the tube himself as well as buy the tire levers at no charge from me. He said that is a way better deal. So outside we went with his new road bike. I showed him how to change it as he did it himself in 10 minutes. Yeah I taught the guy in 10 minutes how to change his tube and your greedy guy said it would be a day for $15. If you are gonna offer that service, get real on costs on charge $3 in labor, you know it is nothing to change a tube or a tire. Dont be greedy. Because you got greedy I bought my new gloves at REI and saved $10 plus I got points for my next purchase. I will not be back and I will never buy a bike from you. Get your prices right. Gave this 5 stars so it shows up first you crooks.

John Kelley

So I have a Trek mountain bike that I took to Asia for two years while working there, unfortunately the (salt water) environment there took its toll on some of the hardware on the bike. I brought it in to due a quick tune and have the hardware (mostly standard nuts and bolts) replaced. Service guy calls me up and says that the pedals would likely need to be replaced as they dont sell parts for them and the springs are pretty rusted... I said fine, the pedals are Shimano $85 half cleats. Went to pick the bike up today, new pedals installed $85, another $100 over and above that and the bike and all of the hardware on it hasnt been touched let alone replaced. WTF? Ill be calling these guys up on Monday to explain exactly what they did for $185 plus tax beyond screw in some pedals that I could have easily done myself. Ill edit this post if they actually did something worth my time and money, but at present Im scratching my head what that even was.... And looking at my handlebars just now my front-facing reflector is gone. What ??

Tony Marquez

Went to the trek bike shop to get either my rim straightened or purchase a new one. The guy at the counter greeted me and asked what I needed. I told him the situation and he decided that I needed a new rim. Instead of him telling me he didnt have the rim in stock, he tells me that Im heavy and probably needed a heavier duty rim, which of course was more money. As insulted as I was, I tried to keep my cool. The rim replacement was about 60.00 dollars for the rim that I had. The heavy duty one was about 150.00 They had already lost my business with the original comment. I told the guy I was going to get some pricing from other bike shops. As I was leaving, the guy tells me not to ride the bike with that rim or "your going to "taco it" meaning bend it in half. I took that personally because I am Mexican. I just hope they make enough money on product alone, because their service is terrible and they should be ashamed of themselves for the people they hire. Went to spend money and got insulted instead. Dissapointed.

Martin Stein

There is a bike shop with a good selection of parts and a repair shop as well. I went there with a broken bike, and the repair shop people dropped what they were doing and quickly put my tire on. They were very helpful, quick and competent. I also got good advice on how to proceed with my own repairs. I bought a saddle there for a very competitive price compared to online. I went there again later to tune up my bike. I bought parts and had the drivetrain adjusted. The repairman was helpful and friendly and seemed quite competent. My complaint was that switching gears didnt work as buttery as it used to. I paid around $200 for everything. I ended up being not too happy. The gears still dont switch easily. I returned and was told that I would have to exchange everything because some part of the switching mechanism was worn out. I think that this is not the case. In addition I would have expected that for a repair for this price they could have put some oil one the chain but they did only the minimum necessary.

Dave Cruz

Brought bike in for free maintenance. Rear wheel ripped the derailleur off during the next ride . I was told I crashed and damaged the derailleur after the maintenance was performed. I did not. Either Trek uses bad parts, Shimano 105, or the maintenance may not have performed a correct rear derailleur adjustment. The repair tech also assumed I wanted to upgrade my derailleur and wheel cassette, kinda pissed me off because it more than doubled the cost of repair. Too many "red" flags on the repair shop work and eagerness to take more of my money. I will try another Summit Bikes store for my next service.

Chris Padilla

Ive been coming to this store for many many years now (back when they used to be Santa Teresa Bikes) and have purchased bikes for my wife and daughter (several as she has grown) as well as having service done on my bike for things I didnt have the time, tools, or expertise for. They always go above and beyond to get me in and out quickly (I work commute on my bike and cant be down for long). Ill be heading there again to get several bent spokes replaced on my wheel. I wonder about these negative posts...they are always professional and courteous.

Marco Paganini

This store is OK. The staff is usually nice, but a few are a bit stuck up. They lean a bit towards selling you hardware, but not as much as other places. This place used to be at another location, and I used them for all my bike needs because I knew the mechanics and the staff. Once they moved here, the entire staff changed, which is a bit of a bummer. Having said that, Ive done some serious maintenance with them without any problems. They tend to be a bit on the expensive side of things (but not insanely so).