Mossy Ford

Reviews 5

BA

Bay Park Reviewer

I originally posted this review on Yelp, where 1-star reviews are dominant. Here’s the short version of my review: Add me to the list of reviewers who wish Yelp [Google in this case] had a zero star rating and who also walked out of the Mossy salesroom door and drove up to Kearny Pearson Ford for a proper car-buying experience. I spent a good amount of time researching 2014 automobiles. After completing the research, I came to the conclusion that there was one particular Ford model and some particular features that were “must-haves” for me. This was a $30,000+ purchase I was considering – why would I settle for anything less? I called Mossy Ford, the closest Ford dealer to my home (less than 5 miles away), and they said they didn’t have what I wanted on the lot but that they could get it for me. When I showed up, it became clear that they just wanted to get me into the showroom to work their “magic.” The first clue that my potential purchase was about to go badly was the loud music in the parking lot – I wish I would’ve just turned around and left at that point. Upon entering the showroom, I was even more alarmed that the same music was blaring even more loudly. Why would a professional, new-car dealership play music so loudly that you could barely hear yourself talk? And why I didn’t leave at that point is something I’m still pondering. After the initial shock, things really began to spiral in. Imagine your worst used-car sales nightmare at the sleaziest used-car lot you know – my Mossy new-car experience was easily on a par with that! Here’s what I experienced: Bait and switch; multiple, rotating salesmen; good-cop, bad-cop; being browbeaten about my must-have features; and being made to sit for no good reason – except to increase the apprehension that I might not get a car at all. And all of this happening with that loud music playing, the only purpose for which I can imagine is psychological, i.e., to get Mossy customers to buy something – anything – if only to get out of the showroom. My story does have a happy ending though: I did eventually come to my senses. I left Mossy’s showroom and drove up to Kearny Pearson Ford (just a couple of more miles further my house than Mossy). In very little time and with a high level of professionalism, they found and sold me a car that met all my requirements – even though they had to get it from another dealership. I have the car now, and I still can’t believe that I listened, even for a minute, to the Mossy salesmen as they tried to talk me out of the features that I now have and love. Time is short for everyone, and for that reason I have to admit that I very rarely write reviews – but when I do, it’s because of a really positive experience or an extremely negative experience. Please, if you do decide to go to Mossy Ford despite my review and all of the other negative reviews, print out this post and take it with you as a guide to what’s about to happen. Even in the unlikely event that Mossy Ford reads this post and turns down the music, I don’t expect the rest of the Mossy “experience” would change at all. And why would it? What they do must work for them.

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AC

Ackara Seav

was lied to about my apr rate. They told me higher and got me to agree to a price point, and then used the 6% that they lied about and applied that amount towards optional warranties that i did not agree to. They never disclosed the final amount of the vehicle, and they changed the term on me without notifying me from 60 to 72 months just by using the amount i was able to pay. They forced me into the transaction by limiting me to 5 mins for a special deal they contacted the general manager about 3 times and said they might even get fired. The sales manager even said that i could refinance with them in 6 months, but i learned that isnt possible. They also made me the co-buyer when i am the primary buyer with a co-signer. They did not notify me of this and just rushed me to sign after taking 2 hours of optional fees that they did not explain. We explained to them we did not want or have money for optional extended warranties and thought we made it clear, but they added it without telling us or explaining anything. They just fit my price point for 60 months, but added another year and left the price point the same. A lot more happened, but i just want help with this because this is a normal thing at the mossy ford location in mission bay/ pacific beach. I did read the yelp reviews till i was a victim of their scams and hidden fees. This first vehicle purchase is a complete nightmare and i fill mistreated. This is fraud inducement

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RO

Robert Miller

The team that helped me buy my new truck, (A 2017, F-150 Lariat) Jennifer Bohn (Internet Sales Manager) Jason Armenta (Sales Team Manager) Diego Gonzalez (Finance Manager) Showed me They really do LOVE their carers and truly do care about me and wants and not my money. Jennifer: Worked after hours and in a tireless manner to make sure every question i had was answered thoroughly, in detail, and was very up front of the pricing and Mossys dedication to there customers . Jason: talked to me about the different packages and options on the truck, When we talked about my budget and wants in the truck, Jason worked diligently to make sure Mossy had applied all the discounts and that the rebates were in order, to be able keep me in the truck and budget i was looking for. Diego: Went over in detail (clean and clearly) the financing options of the truck and worked meticulously with the banking partners in the Mossy company in order to get me an AutoLoan that was even BETTER then my own credit unions offer!!! These three people made buying this truck a feel good, fun and an extremely enjoyable process. They have a customer (and family) for life !!

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SH

shelley Boswell

Buying a new car can be fun when looking and test driving, but stressful once you get down to buying and negotiating. When I walked into Mossy Ford last Sunday, I had just walked out of another dealership because I didnt like the place, salespeople, etc. I found Mossy Ford to be nothing like the other dealer. From the moment my family and I walked in, we were greeted and made to feel at home. Our salesman was Marcus Jackson and we were very impressed with how he conducted himself while treating us kindly and very professionally. His knowledge about the car we bought was excellent and he knew exactly what features to highlight for us. He is the opposite of what the usual car salesman is like. As we were there for 3 to 3.5 hours, we found everyone to be very nice and accomodating. Not once did I feel like running out! It was the best car buying experience I have ever had and Marcus was the big reason why. My husband and I were so pleased with Marcus and Mossy that we talked about coming back to Mossy in a couple of years (to get hubby a car) while we were still there waiting for the last of the documents! The experience was A+.

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JE

Jennifer Cesaro

We recently leased a Ford Escape from Mossy Ford in Pacific Beach. We worked with Jennifer Bohn and her manager Jason Armenta. Communications with Jennifer started early as I had reached out to Mossy via email initially. I had some concerns with the lease process, which she and her team were able to address immediately. She was very helpful and patient in answering all of my questions. After we had our questions answered and were ready to test drive some vehicles, we headed down to Mossy. We had a very pleasant experience and would use them again. Going into this we had a very specific budget and vehicle requirements in mind. Jennifer and Jason bent over backwards to make sure we left happy. They worked with us on all levels and at the end of the day we were able to lease a vehicle that met all of our wishes and was within our budget. Jennifer has followed up with me a couple of times post transaction to make sure we are happy with our decision and to make sure all of our questions have been answered. I highly recommend Mossy Ford. Please ask for Jennifer Bohn. She was wonderful with us.

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