Maita Subaru

Reviews 3

JO

Joshua Tipton

Short story: Buyer beware, Maita offers in writing are not honored. They ran my credit after I agreed to an offer in writing. Then raised the price of the car and would not honor the original offer. This is not a business of Honesty and Integrity Subaru of America talks about. I now have an additional pull on my credit report. I have worked hard to get my credit where it stands today. Its upsetting that a business can behave this way towards consumers/customers with no penalty. Full story: I went on a test driver Feb 18th and the internet sales manager Jamie asked me to send an email to become an internet sales customers. I provided a quote I got from another dealership that night. He wrote back via email on Feb 19th that he was approved by Maita management for $600 below invoice that I was asking for on a WRX limited. Jamie noted (email) the only issue he saw was an offer for my current trade in and that I should come into the dealership to get an appraisal. He also expressed in writing what a great deal I was getting on a WRX, $3114 off MSRP. I showed up Feb 19th after lunch. During negotiation on the price of my trade-in, Maita asked me to fill out a credit application to show I was a serious buyer. I kindly said lets agree on my trade-in value and I will be happy to fill out the report. Jamie, Maita management and I came to an agreement so I held my word and filled out a credit application based on my trade-in value and the offer I received on their WRX writing. They worked with me to get a great deal, so in turn I worked with them on my ask for trade-in and came down. While I was waiting, excited to be a new Subaru customer, Jamie requested a copy of my quote from the other dealer. I provided another copy and continued to wait. Jamie then returned saying that the quote I was given had an "optional" shipping cost of $825 and they were now raising their price roughly the same amount. First, I was not shipping the car. Second, we agreed to the price of the WRX in writing from the original offer I sent. So I am not sure why all of the sudden they were changing their price. We negotiated this deal from the beginning. To top off this bait and switch Maita still ran my credit even though I disagreed to their new price. Our agreement (again I have the price of their car in writing) to run my credit was based off the numbers we agreed on for trade-in and their WRX. They raised the price of their car after running my credit. I spoke with a finance manager Jamie brought out as well with no resolve. I submitted a claim to Subaru of America who talked to me about the honesty and integrity they hold dealerships accountable to but yet will not act with Maita Subaru on how they lied and conned me into filling out a credit report. I now have an additional pull on my credit report. I have worked hard to get my credit where it stands today. Its upsetting that a business can behave this way towards consumers/customers with no penalty.

SE

Serene Katschke

Went the other weekend to purchase a new Subaru and had less than par experience with Maita Subaru. We got an online quote from Jeff, one of the internet sales guys, and the day we showed up he wasnt there which was fine. They passed us off to the other internet sales guy (Im kicking myself for not remembering his name) and he proved to be the worse sales person Ive ever had to deal with. He let us test drive the the Outback and the Forrester, but wouldnt let us test drive the Forrester Turbo unless "we were absolutely serious about purchasing it". So what if we werent? We said we really liked the Forrester model in Diablo and asked if they could transfer it to their site. He said he wouldnt transfer it for us said "too much work" and "too costly". Then they would only offer us $700 for our old Subaru and when we told him wed sell it privately to get more money for it, he said thats better because the used car dept didnt want to deal with it and too much work for them. Then, he refused to show us the break down in pricing for the Forrester we were interested in because he wanted us to be 100% sure we would buy their car and not go to Diablo to buy the other one. We practically had to twist his arm to print out the pricing before we agreed to anything. He even had the audacity to say we could calculate it ourselves if we really wanted to know what our monthly break down would be and plus the manager was the only one on duty and at the moment he was busy. At that point I became so irritated and impatient with him I demanded he go get the price break down before wed agree to anything. Asked how much out of pocket it would cost to put on the silver bumper we liked on the car at Diablo and he said, "I dont know". Again, we had to twist his arm to find out and instead of getting on the phone we all had to walk over to parts and services to talk to two people. The price sounded good so we were comfortable to move forward. We started the paper work and before we got our credit score back we told him forget about it. He told us, "he didnt want to sell us the car anymore" and walked off and immediately drove the Forrester back to the lot without another word. WORST CUSTOMER SERVICE EVER! He was completely the antithesis of a cars salesperson if Ive ever seen one. On our drive back home we got on the phone with Gerry at Gold Rush Subaru and spoke to our other contact there who also gave us an internet quote. Took us 10 minutes to talk to the guy and he agreed to get the Forrester we wanted transferred to his shop at no cost to us, would take the blue book price for our old Subaru, would comp the silver bumper we wanted, and we could stop by the next day to test drive it and see if we wanted to move forward. BEST CUSTOMER SERVICE EVER. Thats exactly the experience I was expecting at Maita, but did not receive. We will never step foot at Maita ever again.

LE

Lee Field

0 Stars, the web app makes you put at least 1 star or they wont let you post. 06/03/2016: I had been working with a salesman, Don White for a few weeks and we test drove a couple Subarus with him and decided we would purchase a 2016 Outback Premium. We made an appointment to come back and purchase the Outback from Mr. White at Maita Subaru and Mr. White assured my wife and I that he would notify us when the model Outback we wanted came on to the lot and make our buying experience as easy as possible. Mr. White never called, so I called him; twice in fact, and the last of which was today to remind him that my wife and I would be driving in to meet him after we got off work. Mr White assured me that Maita had the vehicle we wanted and that he would still be at the dealership when we arrived. I even went as far as finding an Outback for him to sell me. When I called close to noon today, along with reminding him of our appointment, I gave him the VIN number of an Outback that according to the Maita Subaru Web Site, was available for sale on 6/3/2016. When we arrived at Maita for our appointment, Mr. White was busy with other customers and seemed surprised to see us. Mr. White walked me outside and directed me to where the Outbacks were located and reported to me that there were a few white Outbacks out there to choose from and that another salesman, Allen, would be right out to assist us. Allen never showed. After looking at every Outback on their lot and not finding the one with the VIN I had provided to Mr. White five hours before I arrived with my wife; I went back into the showroom and ran into Allen. Allen took the sheet I had printed from the web site containing all the information about the car we had come in to buy and went outside briefly to look for the Outback I was searching for. Allen said he too could not find it and then went and sat down at one of their computer terminals to search inventory for the car. After a few minutes of hunt and pecking, Allen reported that that car had been sold. Needless to say my wife and I were very annoyed and when we reported our experience to a sales manager, he seemed to care less. This was perhaps the worst customer service I have ever received. The least Don White and Maita Subaru could have done was check their inventory. Remember, I gave Mr. White the VIN number to a car five hours before we came in. This dealership appears to be poorly ran and staffed by a lazy and apathetic staff. I suggest any potential Subaru buyers steer clear of Maita and look elsewhere. Going to follow up with Subaru Corporate ASAP.