Big Lots

Category:	Discount Store
Address:	565 Rohnert Park Expy, Rohnert Park, CA 94928, USA
Phone:	+1 707-206-9770
Site:	local.biglots.com
Rating:	3.8
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM

Location

Photos 48

Reviews 22

Susan Kong

I would steer clear from EVER buying furniture from this store. Every thing that could have possibly gone wrong, went wrong. I was initially working with Cindy on purchasing my sectional and bunk bed. I have to add that Ive gone in this store several times before waiting to get help. I had retrieved my sectional on a Friday and was told my bunk bed would not be delivered to the store until Monday morning. OK, that was fine. I cleaned out my daughters room that weekend while she was away at a familys house. I called Monday morning and spoke with a very nice associate and then was transferred me to Cindy. Cindy quickly told me that the truck had arrived but have not unloaded it yet. She said shell call me later in the afternoon to let me know when I can pick it up. I had not heard back from anyone all morning and afternoon, so I called at 6pm that evening. I spoke with Cindy again. She said the truck took off and forgot to take the bunk bed out of it. I was furious. 1) She failed to deliver her promise to calling me back that afternoon. 2) She was RUDE about it. I felt like our entire conversation, she just blew me off. 3) She was not apologetic and did not take ownership. She was very careless and shrugged the entire thing off. Said "it was out of her hands and there is nothing she can do about it." EVEN after I told her that she needs to call someone to fix this or else my daughter will be sleeping on the floor of her room. I called corporate myself. I was helped by two people, one of whom was the Regional Manager of Big Lots for this area. The other was the store manager, Karen. Both were helpful and apologetic to my horrific experience. Karen called and said shed drive down to Ukiah to pick up my bunk bed and I would be able to pick it up on Friday. She was very sorry for the happening and said shed give me a $49.95 voucher for the inconvenience. So, I picked the voucher and bed up on Friday and noticed it was missing the instruction manual. I called back that same Friday and Karen helped me. I went back to the store and picked up the manual. We assembled the bed and towards the end , we realize that it was missing a piece. I called Karen back (while I apologized for the volume of calls that day) she was a bit short and said shed order the piece and have me pick it up at the store. Cindy called me the next day and said the piece was in the store. AGAIN I went back and picked it up. Last night I to use my voucher since Ive decided that I will NEVER return to this store again because of the lack of customer service. I brought my sister with me and I picked my items. I went in line to check out, and what do you know, Cindy was my cashier. As soon as she rang up my items, I handed her over the voucher. She looked at the voucher like I had stolen it or something. It made me feel even more uncomfortable than it already is with her bitchiness. She proceeded to make calls and checked if the voucher was valid. She FINALLY after a 10 minute wait, checked my items out. She refrained from giving me my receipt other than what I paid for in cash. What I paid in cash another issue. She rudely snatched my money out of my hand. My sister was next. She treated her the same and was extremely rude to her. Were not sure if she was discriminating against us, but we did not see her treat anyone else that way. With all said, I will never go to that store ever again and will never recommend anyone there. This store does not care for customer retention or reputation.

Laura grimes

Like most big discount chains. Has a decent selection in some areas, very limited in others. The cashiers and floor personnel are friendly, but the store has an appearance of always being a bit dirty or unkempt. It may just be old (floors aging, walls need new paint, etc) but it always makes me a bit depressed

Sonja Kiwi

I guess I have a hard time giving four stars to a bargain retailer. Dont know why, they deliver on everything youd expect; low cost, good inventory, friendly service, clean and well organized. But, its Big Lots just the same.

Tina Hayes

I went in to get cleaning liquids and I must have missed the sale because the shelves were almost bare. Food was in good stock. Love the cookies and snacks

Lorie Geiser

.. Likkkeee and Lovvvveeee This Place! .. .. They Have Everything There! .. .. The People, who Works There, they Are Niceeeeeeee! ..

Noe Cisneros

Es muy económico...tiene buenos precios..

ray b.

Honestly this place is a dump everythings always in the wrong place but at least its easy to shoplift from

Marii Marii

Just purchased some couches the lady was friendly. Sometimes lines get big at times seems understaffed.

Michael Mceachern

Great place for a deal small unorganized but to be expected for a discount store

Josh McCarthy

Very dirty and disorganized. Not the best Big Lots Ive experienced for sure.