River Rat Raft Rental & Bike

Reviews 5

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Nate Reynolds

Horrible Service- From the OWNER! We stopped in late Memorial Day for a float. Purchased our tubes from Ian, an employee. After the walk down to the water, we walked out and put in. Turned out one of the tubes had a slow leak. Nothing we could see (we had a patch kit with us just in case!) and it was a very slow leak. After each inspecting the tube for the source of the leak to see if we could patch it, we decided the rest of the group would go on and I headed back to see Ian and get a refund for a defective product. Bummer for sure, but what can you do, right? It wasnt the stores fault it came defective and they can contact their distributor for a credit. Well this visit Randy, the owner, was there and immediatly took control from the back of the store. He proclaimed himself an expert and stated we didnt inflate it all the way and when it hits the cold water it looks a little deflated. (At this point the tube was about 80% inflated still. Again, it was a very, very slow leak- a defect. We only noticed it in the water because of tiny air bubbles). Next, after looking at the tube for a minute he took the tube and went into the back for about 5 minutes. Then, low and behold, he returns with a tube and a very noticeably large scrape and hole! I was flabergsated that he, the expert, had not noticed such an obvious large hole as neither had any of us when we inspected it- remember we had the patch kit and would have happily fixed it. Our intent was to float and have a blast. Randy, the owner, whos slogan is "we pride ourselevs on giving the best service possible", told Ian he was not to refund any money. Randy, the owner, did not apologize for our trouble or make any offer of any kind (store credit, partial refund, etc.). Randy was very brisk, brash, and rude. Even IF we had made the hole, i hope no merchant, especially the owner, would ever treat his customers that way. There is a professional, polite way to treat customers. Randy was not that merchant. We drove by several big box stores this weekend but choose the "local" store because we wanted to support local. I am very disapointed that the service was sub-par. Maybe it was a bad day for Randy (end of a busy Holiday weekend for sure) or maybe this is how he treats all of his customers. Either way we will go to the bigger raft place next time or hit the big box store. Bottom Line: MAKE SURE YOU DO NOT LET RANDY OR ANY EMPLOYEE TAKE THE PRODUCT FROM YOU OUT OF SIGHT. STAY WITH THE PRODUCT AT ALL TIMES! If I had done that, I am confident I would have a refund now. Thanks Ian for the help- wish you were running the store and the owner, Randy, had stayed home.

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Tina Patregnani

They are called River RAT for a reason. We bought a LIVING SOCIAL deal and it CLEARLY said the voucher was good for a 4, 6, 10-12 person raft. Nowhere on the offer did it mention only a $55 value. We called to confirm that we can use it for a 10-person raft and was told we could. The day we got there to use it (the last day the voucher was valid) they charged us extra. They said that they couldnt control that was on the disclaimer. The manager Jordan Graham was very rude and not at all helpful considering the advertisement was misleading and outright ILLEGAL. But whatever - we paid the difference and went on the trip. There was a sign posted about the "take out point" that we read and we decided to use the shuttle. We were at the posted time at 4:30 (last shuttle is 5pm). We waited until 4:50 and then called to make sure they were on their way. (There was also another group that was at the same place that we were - again it was where the sign TOLD US TO GO). When we called the manager Jordan Graham actually LAUGHED and told us to call friends or a cab. He did NOT apologize but instead condescendingly told us we must not have listened very well to the rep when they gave us the raft. Obviously the reason River RAT needs to use deceptive advertising is because they are SHADY and do not train their people on what customer service is so they need NEW customers as REPEAT customers are scarce. The manager also laughed and told us that they wouldnt refund us the shuttle charge. The other group (not with us) that also saw the sign we did had a small child with them and the man asked if he could return the raft the next day and the manager Jordan Graham again was rude and laughed and said "as long as you get it here before 10am". DO NOT USE THIS COMPANY!!!!! In addition the OWNER does not care as they would not even take my call and had the manager tell me to contact the BBB instead.

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spgallo

Ive been going to this shop for over 20 years for one reason: MOUNTAIN BIKES. River Rat knows mountain bikes better than anyone in the Sacramento area, hands down. There are very few shops I trust to work on my high end bike. River Rat is one of them. It is a small shop, however they have always carried a full selection of the latest and best parts. They only sell what they believe and ride on their bikes. Other shops will sell you every accessory under the sun, but use items on their bikes they dont regularly stock. The staff is extremely knowledgable and will help you get the best bike and parts best suited for you. I recall purchasing a bike from them some years ago. I was convinced from reading the glossys that I needed the bike to be upgraded with a really high end braking system. The owner convinced me that the mid range brakes (cost wise) that were on the bike would work awesome and that I should save my money. He was right, after racing a cumulative 3K miles (plus many more training and recreation) on the bike for 6 years the brakes were the only original part I did not wear out or have to replace and they performed flawlessly. What kind of retail operation would discourage you from giving them more money? River Rat - a shop you can trust for the best sales and service anywhere!

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Ryan Dunne

I never came here because everyone was rude to me when i dropped in. Everyone just wanted to sell me a $3000+ bike, which I cant really afford. I needed some work done on my mountain bike and called in once - talked to Ian. He sorted out my bike a recommended some additional items and got me shralping again in no time. It took like 2 days to rebuild my front and rear suspension. coool. This place could use to keep some essentials stocked, such as bleed kits and a better selection of tires. This is increasingly important now that there are 3 standard diameters of mtb tires, let alone different treads for different conditions and disciplines. They stock Santa Cruz and Ibis - way to go.

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Kelly Tuck

My family and I had a great time on our river rafting adventure on 8/20/16. I took my three teenagers and my parents. We bought a 10-man raft but only 4 of us really paddled, which left plenty of room for our stuff. Check in and check out went very smoothly. The water level was perfect... just enough fun white water spots to create some thrills. Our entire trip lasted about 4 hrs but we didnt stop as frequently as some people may like, so take your time and pull over to explore the beaches along the way. Overall, it was a great birthday! We plan to come back. Next time, I want to bring some of my students who have never done this sort of thing. A field trip is in our future.

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